Application Support Engineer

EPA Audio Visual, Inc. is a premier audio video integration firm based in Rockford, MN. We develop and integrate custom AV solutions to enhance productivity and improve the way people work. Specializing in design and design/build AV solutions, we provide technology upgrades for integrated multimedia presentation systems, audio systems, distributed media, video conferencing, and portable systems. This is a full-time, on-site role for an Audio Visual Technician located in the Rochester, MN area. The Audio Visual Technician will be responsible for setting up, operating, and maintaining AV systems. Daily tasks include troubleshooting issues and managing video conferencing setups. The technician will also collaborate with the team to ensure seamless AV integration and support.

Title : Sr IT Support Analyst Location : Wayne, PA Type : Full Time Salary : $Open (Best Possible) YOU’RE GOOD AT: Monitoring JIRA Help Desk system for work intake from problem tickets to service requests Providing Tier 1-3 hardware support on Apple, HP, Lenovo, Microsoft laptop systems Providing Tier 1-3 software end user support in Windows, Mac OS, VoIP, WebEx, and other software as needed Provide Tier 1-3 support in Office365, including advanced support in SharePoint Administration, InfoPath, OneDrive, Flow or Workflows, Teams and Skype for Business Providing Tier 1-3 Executive Support for our C-Suite Provide end user/new user education with a focus on collaboration tools like Office365 Provision, image, install, and maintain all laptop and virtual (VM/VDI/Citrix) workstations, for both local or remote users, along with associated peripheral devices Provides support to the team as a subject matter expert in all desktop computing environments, focusing on continuous improvement, performing root cause analysis for problem elimination, with a focus on customer service and innovation. Maintain workstation inventory and licensing inventory, including quote/purchasing and vendor management Advanced Office365 and Active Directory administration with a high focus on Exchange, Azure AD, DFS, ADFS and SSO. This position requires the ability to develop, implement and maintain AD Group Policy and InTune policy Work closely with the Director of IT Corporate Services on other projects This position has high visibility and requires the highest level of communication with strong verbal and writing skills. YOU HAVE: Bachelors or relevant work experience with industry certifications like MCSA, MCP, ITIL 8+ years of desktop services experience. 5+ years of advanced experience in Active Directory and server administration. 3+ years providing executive/C-SUITE personalized desktop support. 1+ years of desktop networking with LAN/WLAN experience. Note: If interested please send your updated resume and include your rate/Salary requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us. We look forward to hearing from you at the earliest!

Job description We are a dynamic and growing Managed Service Provider (MSP) based in Fort Worth, dedicated to providing top-tier IT solutions and support to businesses across various industries. We believe in fostering talent, providing a supportive learning environment, and empowering our team members to grow their skills and careers. We are looking for an enthusiastic, driven, and customer-focused Entry-Level IT Support Technician / IT Intern to join our team. Our MSP is perfect for someone just starting their journey in IT, offering hands-on experience, mentorship, and a clear path for professional development. If you're a quick learner with a great attitude and a desire to make a real impact, we want to hear from you! What You'll Do (Responsibilities): • Provide first-level technical support to our clients via phone, email, and remote tools, resolving common IT issues. • Assist with troubleshooting hardware and software problems (e.g., desktops, laptops, printers, common business applications). • Help set up and configure new user accounts, workstations, and peripherals. • Document support interactions, solutions, and procedures accurately in our ticketing system. • Escalate complex issues to senior technicians or engineers when necessary, learning from their expertise. • Assist with network troubleshooting, patching, and basic server maintenance tasks under supervision. • Participate in special IT projects as assigned, contributing to team initiatives. • Learn and adhere to IT best practices, security protocols, and company procedures. What We're Looking For (Qualifications): • Education: Currently pursuing or recently completed an Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field; OR equivalent practical experience from personal projects, certifications, or self-study. • Certifications : CompTIA A+, Network+, or similar entry-level IT certifications are a significant advantage. • Technical Aptitude: A genuine interest in technology and a basic understanding of computer hardware, operating systems (Windows), and common software applications. • Problem-Solving Skills: An ability to think critically, troubleshoot logically, and find solutions. • Communication Skills: Excellent verbal and written communication skills, with a patient and professional demeanor. You'll be interacting directly with clients! • Customer Service Focus: A strong desire to help others and provide exceptional service. • Team Player: Ability to work collaboratively in a fast-paced team environment. • Reliability: Punctual, dependable, and eager to take initiative. • AI: Know how to interact with AI tools. Job Type: Full-time Expected hours: 40 per week This is a Hybrid remote on-site position. You must have reliable transportation. Fort Worth, TX 76116 (Required) Work Location: Hybrid remote in Fort Worth, TX 76116

Technical Engagement Network (TEN) Help Desk Technician Location: Arlington, VA Must have an active Secret Clearance Node is supporting a U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyberattacks, providing immediate investigation and resolution. Contract personnel perform investigations to characterize the severity of breaches, develop mitigation plans, and assist with the restoration of services. Node is seeking Technical Engagement Network (TEN) Help Desk Technicians to support this critical customer mission. Responsibilities: - Serve as the first-level Help Desk for the TEN Lab’s systems and accounts - Assist new user setup of equipment, accounts and tools - Respond to user requests via email, walk-ins, phone calls or other communication means in a timely manner - Create and maintain accurate Tickets for Help Desk activities - Good problem solving skills - Work with Asset Management to support accurate records and maintain a good accounting of assets - Support the implementation of new technologies and equipment in the lab environment, - Provide support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining inventory database. - Provide support for systems administration tasks such as patching, updating, and maintaining network infrastructure - Provide insight and updates to lab standard operating procedures (SOPs) and Work Instructions - Provide support for TEN Accounts, Virtual Private Network (VPN), Virtual Desktop Infrastructure (e.g., Citrix), and MacBook to users Requirements Required Skills: - U.S. Citizenship - Must have an active DoD Secret clearance, TS/SCI clearance is preferred - Must be able to obtain DHS Suitability - 1+ years of directly relevant experience - Experience with multiple operating systems, to include Windows, Linux/Unix & MacOS - Proficiency and proven capability in the following areas: - Asset management practices and principles - Help Desk ticket processing and procedures - Good Customer support - Ability to keep detailed notes - Must be able to work collaboratively across physical locations Desired Skills: - Experience with writing technical procedures and standard operating procedures - Virtualization automation and optimization - Experience with Virtual Private Networks (VPN) - Experience with virtual desktops (Citrix, VMWare) Required Education: BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 3+ years of directly relevant experience. Desired Certifications: - Security+ Company Overview: Node.Digital is an independent Digital Automation & Cognitive Engineering company that integrates best-of-breed technologies to accelerate business impact. Our Core Values help us in our mission. They include: OUR CORE VALUES Identifying the~RIGHT PEOPLE~and developing them to their full capabilities Our customer’s “Mission” is our “Mission”. Our~MISSION FIRST~approach is designed to keep our customers fully engaged while becoming their trusted partner We believe in~SIMPLIFYING~complex problems with a relentless focus on agile delivery excellence Our mantra is “~Simple*Secure*Speed~” in delivery of innovative services and solutions Benefits Medical Dental Vision Basic Life Long Term Disability Health Saving Account 401K Three weeks of PTO 10 Paid Holidays Pre-Approved Online Training

CourtSmart, designs and installs advanced, audio/ video recording and presentation systems to courtrooms throughout the State of New Jersey and around the USA. Our technology uses Ai in our courtroom solutions. We are looking for A/V professionals based in our NJ office with vision and ambition to join our staff and help us expand our reach in the digital recording market. Job Description: We are seeking full-time experienced Audio-Visual Support Technicians capable of working both independently and as part of a team. This is a full-time position to install and support our government’s installations. Travel within NJ and surrounding areas is required and travel in other locations may be required from time to time. CourtSmart is a successful employee-owned business. CourtSmart is an ESOP company that is a qualified ownership and retirement opportunity for our employees. Job Responsibilities Include: • Primary job function is to provide remote support for installed AV installations. Previous experience in supporting AV installations is essential. This is NOT an entry level position. • Responsibilities will also include design, install and maintain multi-component hardware and software A/V systems including: digital recording systems, presentation systems, PA systems, AI real-time courtroom displays, multi-camera switching systems, video conferencing systems, etc. • Travel to sites for scheduled installations, site-visits, and support issues will be required. • Research, test and evaluate new A/V products (controls, DSPs, microphones, cameras, presentation systems) • Design and produce quotations for management approval to satisfy customer requests. Skills Required: • Understanding of A/V signal-flow and the ability to design, troubleshoot, and fine tune programing for DSPs and control systems • Basic knowledge of Crestron control system programming is a big plus. • Implementing and integrating video conferencing systems • Perform rack-builds on-site and in-house with cable management to industry standards • Ability to terminate standard A/V cables and wiring such as: XLR, ¼-Inch, BNC, and CAT5e/6, db9 pin serial, etc. • General knowledge in interacting with networks • Experience in remote AV support • Experience and DANTE certification a big plus We offer an excellent compensation/ benefit package including an ESOP retirement plan. Our company offers an exciting future for qualified candidates who will help us in our planned growth. This position requires the ability to pass background criminal checks through local and federal agencies as needed. Must be able to obtain a valid passport. **If qualified, please respond with the "reply" button in the upper left corner and attach your resume** CourtSmart Digital Systems is an equal opportunity employer headquartered in MA.

The NOC Team is the heart of our Support Operations division and an entry-level technical role. This is a fast paced role that requires a shift in focus multiple times per hour and prioritization of work on the fly. The NOC handles all incoming tasks such as support and dispatch requests, technical systems alerts, resource coordination and interdepartmental communication, as well as resolving a portion of incoming support cases. Essential Duties and Responsibilities: Act as a point of contact for all types of service requests. Communicate directly with customers as needed. Assist in coordination of the support teams to maximum utilization and improve communication. Monitor alert systems and take appropriate action. Assist in management of the emergency process for support requests requiring escalation. Work with support technicians and management to do whatever is necessary to provide excellent service. Continuously develop technical skills by resolving a portion of incoming support cases to enable progression to a technical support role. Provide feedback on opportunities to improve process and workflow efficiency. Requirements Professional and effective written and oral communication as well as excellent interpersonal skills: such as telephony skills, active listening and customer-care. Basic computer, operating system and application knowledge. Basic understanding of networking technologies and components such as switches, routers and firewalls. Understanding of support tools, techniques, and how technology is used to provide IT services. Ability to organize and prioritize work and adapt to changes quickly. Self-motivated with the ability to work in a fast moving, team based environment. Additional Requirements Participate in after hours rotation. Must be able to lift 50lbs. Must pass a drug and background screening. Benefits Flexible Paid Time Off 401k Medical/Dental/Vision Insurance available Life and AD&D Insurance Disability Insurance