Audio Service and Manufacturing Company

We are looking for a dedicated and knowledgeable individual to join our team in providing exceptional phone support for our swimming pool heat pump services. Key Qualifications: Strong computer skills Familiarity with QuickBooks HVAC and/or plumbing knowledge is a plus Excellent phone etiquette and customer service skills Problem-solving abilities Bilingual (Spanish preferred) Job Details: Full-time position (35-40 hours/week) Monday to Friday schedule Paid holidays 401(k) benefits If you are a motivated individual with the ability to troubleshoot and provide support, we'd love to hear from you!

The Systems Analyst I (Desktop Support Technician) will work within the base User Services/Comm Focal Point team for all customer incidents and in support of the full client system lifecycle from deployment to remnant security. The Systems Analyst I at AFRL/RI will have generalized knowledge or experience in federal or corporate client systems management. 1-3 years’ experience in the following: Client System Deployment WDS/PXE imaging Joining client systems to a Windows domain Client System Delivery Backup/Restore of user profiles Configuration of user facing applications Client System Troubleshooting Printer/File Share connections General user facing application troubleshooting Requirements Secret clearance or eligibility is required CompTIA A+, Network+, or Security+ required, higher level Cybersecurity certificates or other vendor certificates preferred Degree preferred, not required. Benefits Benefits Include: Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental Matching 401K Short- and Long-Term Disability Pet Insurance Professional Development/Education Reimbursement Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

As the Manager - Project Management, you will manage and direct the work of a project team. You will be responsible for managing scope, cost, schedule, internal staffing and outside vendors. You will also ensure project team milestones/goals are met and adhere to approved budgets. You will oversee subordinate staff in the day-to-day performance of their job and has authority for personnel actions. Responsibilities: Direct and manage project development from beginning to end. Define project scope, goals and deliverables to support business goals in collaboration with senior management and stakeholders. Develop full-scale project plans and associated communications documents. Communicate project expectations to team members and stakeholders. Liaise with project stakeholders on an on-going basis. Estimate resources and participants needed to achieve project goals. Draft and submit budget proposals, and recommend subsequent budget changes. Determine and assess need for additional staff or consultants and make appropriate staffing adjustments during project cycle. Set and manage project expectations with team members and other stakeholders. Delegate tasks and responsibilities to personnel. Plan and schedule project timelines and milestones using appropriate tools. Track project milestones and deliverables. Develop and deliver progress reports, proposals, requirements documentation, and presentations. Manage changes in project scope, identifies potential concerns, and devise contingency plans. IF YOU HAVE THESE SKILLS, please send your RESUME! HOWEVER if you DO NOT....see below Grants and scholarships are available for individuals who are unemployed or underemployed as well as those who need to update their skills in high demand/high wage occupations to re-enter or advance in the workforce. If you are interested in beginning your Project Management career and certification at NO COST, click on the link below. One of our student advisors will reach out to you shortly! https://yourit.lpages.co/jeffpar/

Title : Sr IT Support Analyst Location : Wayne, PA Type : Full Time Salary : $Open (Best Possible) YOU’RE GOOD AT: Monitoring JIRA Help Desk system for work intake from problem tickets to service requests Providing Tier 1-3 hardware support on Apple, HP, Lenovo, Microsoft laptop systems Providing Tier 1-3 software end user support in Windows, Mac OS, VoIP, WebEx, and other software as needed Provide Tier 1-3 support in Office365, including advanced support in SharePoint Administration, InfoPath, OneDrive, Flow or Workflows, Teams and Skype for Business Providing Tier 1-3 Executive Support for our C-Suite Provide end user/new user education with a focus on collaboration tools like Office365 Provision, image, install, and maintain all laptop and virtual (VM/VDI/Citrix) workstations, for both local or remote users, along with associated peripheral devices Provides support to the team as a subject matter expert in all desktop computing environments, focusing on continuous improvement, performing root cause analysis for problem elimination, with a focus on customer service and innovation. Maintain workstation inventory and licensing inventory, including quote/purchasing and vendor management Advanced Office365 and Active Directory administration with a high focus on Exchange, Azure AD, DFS, ADFS and SSO. This position requires the ability to develop, implement and maintain AD Group Policy and InTune policy Work closely with the Director of IT Corporate Services on other projects This position has high visibility and requires the highest level of communication with strong verbal and writing skills. YOU HAVE: Bachelors or relevant work experience with industry certifications like MCSA, MCP, ITIL 8+ years of desktop services experience. 5+ years of advanced experience in Active Directory and server administration. 3+ years providing executive/C-SUITE personalized desktop support. 1+ years of desktop networking with LAN/WLAN experience. Note: If interested please send your updated resume and include your rate/Salary requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us. We look forward to hearing from you at the earliest!

Position: Operations Support Technician Status: Full-time Department: Quality/Shipping and Receiving The primary responsibilities of the OST team member are to fill in for various roles within the production area, often as a substitute for absent employees. The primary purpose of this position is to maintain smooth operations across different departments. Duties and Responsibilities • Perform physical inspections for assemblies fabricated by the Production team • Review assembly paperwork and manufacturer documentation to ensure compliance and accuracy • Perform visual inspections and take measurements of received goods • Perform shipping inspections to ensure compliance with customer requirements • Review customer parts and paperwork for accuracy during the shipping approval process • Invoicing customer orders that are ready to ship • Coordinate pickup and delivery with carriers via phone and email • Labeling and packaging customer orders • Organizing, filing, and scanning shipping and receiving paperwork • Put away and/or retrieve parts as needed to fulfill customer orders • Counting parts delivered by suppliers • Perform other duties as needed Skills • Ability to take direction, meet targets and work efficiently under a supervising authority • Must be extremely detail oriented • A motivated worker who can handle delegated tasks autonomously • Should have strong interpersonal and communication skills • Desire to help in various functions of production to assist the team in meeting their goals Education and Qualifications • High school diploma or a GED • Experience of 2+ years with aerospace or in a warehouse/production environment is preferred • Must be able to participate in team meetings and work in a team environment to achieve company goals • Must be able to use telephone conferencing, e-mail, shared computer files, and other information and communication tools • Proficient with MS Office and computer functions • Must have the ability to work in a dynamic time-sensitive environment with multiple priorities Physical Demands: The employee must be able to sit or stand for extended periods with periodic breaks. Employee may frequently stand, stoop and/or walk and lift and, move up to fifty pounds. Employee must have the ability to remain calm under pressure and stress. Work Environment: The employee will normally work in a dynamic production and office environment. The noise level in the work environment ranges from quiet to moderate. Location: Olathe, KS Status: Full-time Monday-Friday Hours: 7:00 am -3:00 pm Level/Salary Range: Negotiable depending on experience. Benefits Vision/ Dental- $5 to participate in these coverages Life Insurance- Company paid Medical Insurance -The company pays $150 of the monthly premium for the employee. Paid Vacation Holiday Pay 401K- Company Matching

Position Overview As a Technical Support Specialist – Tier 1 at IntelliShift, you will become an expert in our cutting-edge solutions that blend hardware, software, analytics, and artificial intelligence across multiple industries. Your primary responsibility is to deliver exceptional customer support by resolving technical issues, documenting cases, and contributing to an improved support experience through direct collaboration with internal teams. This role is ideal for someone passionate about solving problems, improving customer satisfaction, and continuously learning in a fast-paced, evolving environment. Key Responsibilities Master the IntelliShift product suite, including vehicle hardware, cloud-based dashboards, mobile apps, and analytics platforms Provide first-line support for inbound customer inquiries via phone and email with professionalism and empathy Troubleshoot hardware/software issues and offer timely resolutions or alternatives based on established procedures Accurately document support cases in Salesforce to streamline the escalation process Ensure all case handling aligns with IntelliShift’s SLA commitments Collaborate with internal departments including Product Support, Customer Success, Account Management, and Product to maintain and improve Knowledge Base content Identify recurring issues or user friction points and escalate recommendations for product or process enhancements Contribute to a culture of continuous learning by sharing findings and participating in team knowledge-sharing sessions Requirements What You’ll Need to Succeed 1+ years’ experience in technical support, helpdesk, or related customer-facing technical roles Exposure to CRM platforms such as Salesforce or Zendesk Familiarity with SaaS, cloud-based services, or mobile applications is strongly preferred Excellent verbal and written communication skills, including the ability to explain technical concepts to non-technical users Strong interpersonal skills and a commitment to exceptional customer service Good analytical and critical-thinking skills to diagnose and resolve support issues independently Ability to adapt in a hyper-growth environment with shifting priorities and new product updates Bonus Skills (Preferred but Not Required) Knowledge of telematics, GPS tracking systems, or vehicle diagnostics Experience supporting enterprise clients or B2B platforms Exposure to ticket triaging, SLA-based support, or ITIL concepts Success Metrics TTR, TTA, Case Quality, and other metrics as assigned Accuracy and completeness of case documentation Knowledge Base contributions and reuse Collaboration with cross-functional teams for feedback and continuous improvement Benefits We offer competitive compensation, commensurate with experience; $53k-65K. We also offer outstanding benefits to simplify the lives of our employees and show them how much we appreciate their contributions. IntelliShift provides company-subsidized medical insurance for all employees (and largely subsidized coverage for families), dental, vision, and 401K with a 4% company contribution. This is a full-time onsite role.