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Support Tech (oakland lake merritt / grand)
519 Mandana Blvd, Oakland, CA 94610, USA
We’re expanding! We’re a small tech company looking for someone with a strong customer service background who is looking to break into the more hands-on side of IT. This is a unique opportunity to utilize your client relationship skills while quickly growing your tech knowledge base. The only limits are what tech you want to learn and how fast you learn – and we’ll cover the costs for numerous books, trainings, and certifications to help you develop.
Ideally, we’d like you to already have some of the tech skills below, but don’t hold back if you’re interested in this position and are able to take on the technical challenges. We seriously value communication skills, organization, maturity, and the drive to learn.
You will be part of an IT team that shares responsibility for help desk support, systems admin work, and network admin work. Here’s the relevant info:
Our Company
In business for 30+ years.
Our clients are primarily nonprofits and local small businesses, and we pride ourselves on providing affordable support to these types of organizations.
We’re small at 9 people.
Our clients range from 5-250 person organizations.
We value diversity.
We do have an office (with all sorts of tech goodies). The director works there every day and everyone else is pretty much remote, going on site to client offices as needed and coming into our office as desired/needed.
Salary and Benefits
$45-60k depending on experience, with the intent of this role and salary being able to grow with you and us.
Health care through Kaiser with the choice of 3 plans.
We pay 50% or up to $200 of the employee costs, whichever is greater.
Remainder can be paid by the employee pre-tax.
Vision through Choice Builder: VSP Platinum – We pay 100% of the premium.
Dental through Choice Builder: Delta Dental Platinum – We pay 100% of the premium.
401K after one year
3% employer non-elective contribution plus whatever you elect to defer (comes out pre-tax). Yes, that means you get 3% whether you contribute yourself or not.
Travel/Mileage reimbursement.
Employer-paid training and certifications.
Work with genuinely nice people who care about our impact more than our bottom line.
Eat for free (when you’re in the office) with our stocked kitchen: sandwich goodies (including vegan options), peanut butter, frozen veggies, potatoes, chili, fruit, chips, selzer, bagels, cereal, coffee, tea, dairy and non-dairy.
Currently we have one of those casual “take as much time as you need, but please don’t abuse it” PTO policies. We mean it, and we have a history of supporting people through needed leave and PTO.
Leadership/Sr. Techs do the majority of after-hours and holiday on-call so you don’t have to. (Even once your tech skills are developed, you can expect to only be asked to cover one or two days a month.)
About you
You care. You want to be part of a different kind of company that values people as more than just replaceable assets and cares about supporting the work our clients do. You are honest, open minded, and respectful of people different than yourself. You want to grow your technical skills and keep up with the changing tech market landscape (automation, cloud services, etc.)
Ideal Skills
Strong customer service experience
Strong desire and ability to learn
Strong emotional intelligence
Technical experience with supporting:
Microsoft Windows
OSX
Microsoft 365 Configuration and Administration
Google Workspace Configuration and Administration
Networking fundamentals including DNS, DHCP, Subnets, and Wireless
AWS or Azure
Scripting with any of the tools
Development with any of the tools
Backup and Imaging tools
Requirements
Authorization to work in the US
Ability to transport yourself to our office and to client sites when necessary.
Ability to communicate ideas clearly and professionally – perfect grammar/spelling not required.
Ability to learn new technology and concepts quickly.
Able to follow the “How to Apply” section directions perfectly.
Willing to deal with time tracking in our ticketing system – seriously, this is the hardest and least fun part of the job, but we can’t get rid of it any time soon.
Live locally. We can’t currently support paying for moves, but people planning to move already are encouraged to apply.
How to Apply
We weigh the cover letter and tech skills challenge heavier than your resume, but be expected to be able to speak to anything you put on your resume. We’re looking for honesty, desire to work with us, and desire to work in this field.
Email a PDF copy of your resume to itjobs@techsperience.org. Your email’s Subject line should be “Who is Gladys West?”
Compose your email as a cover letter and make sure to include the following:
What you see as the most critical IT issue for a non-profit organization or small business.
Describe a problem you encountered with a computer or network system and the steps you took to resolve it.
Next steps
If you followed the directions and are able to communicate your ability through the cover letter:
A screening call focused on customer service and communication skills
A technical skills challenge that you can complete at home or in our office
Online interview/chat with members of our team
Technical skills challenge – This will give you a chance to show that you understand directions, can learn new technical skills, and that you have the ability to research and learn how to “do the thing”. We see this as more important than if you already have experience with a particular technology or are able to answer quiz questions from memory.
$45,000-60,000/year
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