Operations Manager

Who We Are: Biom is changing the way people clean by making products that are better for your home, your routine, and the planet. Our flagship product is the first-ever refillable, biodegradable wipe system—designed to sit proudly on your countertop and seamlessly fit into your day. We started with one simple idea: cleaning shouldn’t be a compromise. So we designed a system that’s effective, sustainable, and elevated—proof that good design can make good habits easier. From our proprietary dispenser to our human-safe and plastic-free refills, we’ve created an entirely new way to clean—and we’re just getting started. At Biom, we believe form and function go hand in hand. We’re building a brand that puts care into every detail—because when the small things work better, life feels better. We’re a team of builders, creators, and problem-solvers who move fast, think big, and aren’t afraid to roll up our sleeves. If you’re energized by purposeful growth, smart systems, and scaling category-defining products, you’re in the right place. Who You Are: Reporting to Biom's COO, you’re a systems-thinker who thrives on efficiency and momentum. You’re equally comfortable zooming into spreadsheets as you are zooming out to evaluate network-wide performance. You understand how strong backend operations support great customer experiences—and you take pride in being the engine behind it all. You bring clarity to complexity, structure to chaos, and foresight to fire drills. You’ve worked across supply chains, 3PLs, and inventory systems. You know the power of a perfectly timed shipment or a streamlined SKU flow—and you get excited about making things run smoother every single day. You’re ready to own Biom’s operational heartbeat, making sure our products are in the right place at the right time—beautifully, accurately, and efficiently. What You’ll Own: Supply Chain & Logistics Execution Plan and manage inbound freight and production schedules Interface with 3PL partners and internal teams to coordinate inventory movement Ensure accurate inventory levels across our website and retail channel Coordinate with manufacturers and freight providers to ensure on-time delivery Order Management & Fulfillment Own the customer journey from order placement to delivery Manage sample and purchase orders for customers and retailers Track order performance and fulfillment metrics, flagging and solving issues fast Ensure all retail and direct orders flow smoothly through our systems Systems & Tools Support implementation and optimization of EDI systems Work within our ERP to ensure accurate and timely data Analyze operational performance and identify areas for improvement Create and maintain internal dashboards and reports that allow cross-functional teams to self-serve with required inventory & operations data  Cross-functional Support Collaborate with our Marketing, Retail, and Customer Experience teams to ensure operational alignment Communicate clearly and proactively across teams to support business goals Help build processes that scale, reduce cost, and improve service levels Requirements 3-5 years of experience in the retail/CPG industry or top tier consulting firm, with a focus on operational functions, preferably in a startup environment. Experience in retail fulfillment is a plus. Strong analytical skills with a high proficiency in data analysis and detail-oriented tasks. Comfortable with data formatting, manipulation, and analysis, with retail math skills being an additional advantage. Dynamic self-starter and team player with an entrepreneurial mindset. Capable of self-managing and working independently, without needing extensive supervision. Highly organized and detail-oriented, with the ability to handle emails, timelines, launches, and purchase orders simultaneously, ensuring accuracy and timeliness. Proven ability to thrive in a fast-paced setting, quickly adapting to new circumstances while maintaining a strong attention to detail. Excellent interpersonal and communication skills. Strong Excel skills required, including comfort with formulas, pivot tables, report building and data analysis. Experience managing 3PLs and coordinating freight logistics. Familiarity with various retail formats, including big box, mass, specialty, and boutique retailers. Understanding of routing guides and retail order fulfillment flows is preferred. Familiarity with retail platforms (e.g., RetailLink, TMS, Partners Online, DSCO, CommerceHub) and experience with Shopify, QuickBooks, WMS, ERPs and EDI. Benefits We aim high, and that includes how we hire. Every role at Biom comes with competitive pay, meaningful impact, and real room to grow. We work hard, but we also believe in balance. Expect generous PTO, top-tier benefits for you and your family, a monthly stipend to support your health, a free Biom subscription (obviously), and a few more perks designed to support your wellbeing and headspace. Let’s just say: we take care of our people, the way we ask them to care for our brand. We can’t wait to meet you.