Customer Service Representative

The Inside Customer Service Representative serves as the primary liaison between property owners, sales and construction operations team, ensuring seamless communication throughout the project lifecycle. This role is crucial in delivering exceptional customer experiences while supporting operational efficiency across assigned regional territories.  https://www.reimagineroofing.com/ https://www.youtube.com/@reimagineroofing https://youtu.be/v0CNXnwGQJM?si=KdrTPB3bihcuLiP1 REQUIRED: KEY RESPONSIBILITIES  Pre-Project Communication:  Contact property owners to confirm project details, timeline expectations, and prepare them for upcoming work  Coordinate with field customer service reps and field repair techs to verify scheduling and resource allocation  Document and communicate special requirements or concerns to relevant operational teams  Project Support:  Monitor project progress and provide regular updates to property owners  Facilitate communication between field CSR and customers regarding day-of logistics  Process and relay critical project information to ensure operational continuity  Post-Project Follow-up:  Conduct post-project satisfaction surveys and document feedback  Coordinate warranty-related inquiries and escalate technical issues to appropriate teams  Maintain detailed records of all customer interactions and project outcomes  Quality Assurance:  Document and track all customer interactions in ERP system  Identify trends in customer feedback and provide insights to operations team  Ensure compliance with company communication standards and protocols  Additional Duties As Assigned  Requirements Education: Associates degree preferred; High school diploma with relevant experience required  Experience:  2+ years customer service experience, preferably in construction or home services  Experience with ERP systems and project management tools  Skills:  Excellent verbal and written communication abilities  Strong organization and multi-tasking capabilities  Proficiency in Microsoft Office Suite and CRM or ERP platforms  Benefits Financial & Compensation Benefits: Competitive base salary $45,000 - $50,000 401(k) with company match Direct deposit & biweekly pay Career Growth & Professional Development: Ongoing training & mentorship programs Leadership development opportunities Internal career advancement paths Health & Wellness Benefits: Medical, dental, and vision insurance options Health Savings Account (HSA) or Flexible Spending Account (FSA) Life insurance & disability coverage Work-Life Balance & Time Off: Paid time off (PTO) Paid holidays

Receptionist / Front Desk Clerk – Trucking Registration & Permits 📍 Location: Commerce, CA 🕘 Full-Time | Monday–Friday | 8AM–5PM To start as soon as possible! 📌 On-Site Only We’re a busy office specializing in trucking permits and registration, and we’re looking for a reliable, cheery and friendly Receptionist / Front Desk Clerk to join our team! Some of the duties include: – Greeting walk-in clients and drivers – Answering phone calls and directing accordingly – Assisting with basic customer service questions – Collecting documents and organizing files – Data entry and clerical support – Mail-incoming, outgoing. Including UPS, FedEx, GLS. – Responsible for ordering Office Supplies Qualifications: – Strong customer service skills – Detail-oriented and organized – Bilingual English/Spanish a plus – Comfortable in a fast-paced environment – Computer skills (email, scanning, etc.) We’re looking for someone with a great attitude, eager to learn and grow in the trucking permits industry. Experience is a plus but not required—we’re willing to train the right person! 📩 To apply: Please email your resume or brief work history.

Career at item –   Join item, the global leader in modular systems for industrial applications. Our award-winning building kit system enhances efficiency, ergonomics, and safety across industries. We empower engineers to push boundaries and bring creative ideas to life with innovative aluminum profile solutions. At item, we inspire limitless possibilities—add your dimension with us! Job Duties: Execute strategies to improve customer service processes. Monitor and analyze customer feedback to identify areas for improvement. Manage all customer touchpoints, including phone, email, and in-person interactions. Ensure consistent and positive customer experiences across all channels. Develop and maintain strong relationships with key clients. Address and resolve customer issues promptly and effectively. Work with a system for tracking and managing customer complaints. Collaborate with other departments to resolve complex issues. Meet key performance indicators (KPIs) for customer service. Prepare regular reports on customer service performance and present findings to senior management. Use data to drive continuous improvement initiatives. Contribute to the development of customer service policies and procedures. Stay updated on industry trends and best practices in customer service. Requirements Proven experience in customer service, B2B environment a plus. Ability to work in a high paced team environment. Continuous improvement focus. Excellent communication and interpersonal skills. Proficiency in CRM software and customer service tools.

Professional Search Group OC is actively seeking multiple Customer Support Specialists for a seasonal project with one of our premier financial services clients. This team will be on the front lines of a banking system upgrade, helping internal users and clients navigate the transition to a new platform. Professional Search Group OC is proud to partner with a leader in banking solutions and customer experience innovation. With a strong focus on efficiency and client service, they are transforming their operations through modernized systems and dedicated support teams. This is your opportunity to contribute to a major platform rollout and provide real value to financial professionals navigating this change. Fluency in both Korean and English is required for this role, as you’ll be supporting bilingual users across the organization. If you’re tech-savvy, customer-focused, and enjoy problem-solving, we’d love to hear from you. Project Details: Seasonal project launching in September Temporary for 4-6 weeks Shifts available Monday through Friday between 8:00 AM – 6:00 PM PT Role may require flexibility depending on project phase Customer Support Specialists Responsibilities: Provide phone, chat, and email support for bank employees and clients during a platform transition. Assist users in understanding new banking systems and tools. Train users on navigation, features, and functionality of the updated software. Troubleshoot system issues, access concerns, and technical questions related to the new platform. Clearly document user interactions, issues, and resolutions. Participate in team training sessions and knowledge-sharing meetings. Offer clear, concise support to users of varied technical skill levels. Collaborate with internal teams to escalate and resolve more complex issues. Banking Customer Support Specialists Qualifications: Fluent in Korean and English (verbal and written) required Strong computer skills (Windows, MS Office required; Mac experience is a plus) Prior experience in customer service or tech support Ability to translate technical terms into easy-to-understand language Friendly, patient, and solution-focused communication style Team player with a proactive and positive attitude Strong time management and multitasking abilities Comfortable with training users on new systems Banking Customer Support Specialists Preferred Experience: 3–5 years in a technical support, training, or customer service role Experience working in a financial institution or banking environment Familiarity with system updates or platform transitions Leadership or mentorship experience is a plus Apply with Professional Search Group OC today!

Yellowstone Life Insurance Agency, LLC, an Integrity Company, is seeking motivated individuals to join our team as Remote Agents. This is an excellent opportunity to work from the comfort of your own home and establish a successful career in the insurance industry. As a Remote Agent at Yellowstone Life Insurance Agency, you will be responsible for providing top-notch customer service to clients, assisting them in finding the right insurance coverage to protect their loved ones and assets. You will have access to our lead platform, which connects you with individuals and families who have shown interest in purchasing life insurance policies. We are looking for self-driven individuals with excellent communication skills and a passion for helping others. If you are motivated, organized, and enjoy working independently, this could be the perfect fit for you. Responsibilities: Build and maintain strong relationships with clients as their primary point of contact for all insurance matters. Evaluate clients' insurance needs through comprehensive interviews and understanding their unique circumstances. Provide personalized insurance recommendations based on clients' specific requirements and financial goals. Educate clients on the different types of life insurance policies and their features, benefits, and limitations. Assist clients in completing insurance applications and gather the necessary documentation. Follow up with clients regularly to review their policies, address any concerns, and make adjustments as needed. Collaborate with insurance carriers and underwriters to negotiate favorable terms for clients' policies. Requirements Excellent interpersonal and communication skills. Strong problem-solving abilities and the capability to analyze complex information. Highly organized with great attention to detail. Self-motivated and able to work independently. A current Life Insurance License is preferred, but we will consider candidates who are willing to obtain the license within a specified timeframe (cost may vary depending on the state).

📞 Phone: Eight one eight-five eight five-nine five two five. About Us: Green Power Network is a fast-growing solar company focused on providing high-quality solar solutions and outstanding customer service. Position: In-Office Appointment Confirmer You will confirm scheduled appointments by phone with potential customers and make sure they are scheduled correctly for our sales team. Main Responsibilities: Confirm appointments with potential customers by phone Enter accurate information into our scheduling system Coordinate with sales representatives and dispatchers Deliver excellent customer service over the phone Meet daily and weekly confirmation goals Requirements: 1+ years of experience in appointment confirming or a call center is required Strong phone communication skills Bilingual preferred (English/Spanish is a plus) Organized and detail-oriented Comfortable using computers and scheduling tools High school diploma or equivalent Able to work both independently and with a team Benefits: $20-25/hour Performance bonuses Supportive and friendly work environment Growth opportunities within the company