Experience Ambassador- Field Interviewer (oakland east)

Job description: ANIK is a transit research data collection firm. Seeking all Bilingual Experience Ambassadors- Field Interviewers. For a project starting Sep 22nd, 2025 for AC Transit. This is an entry level customer service position. You will be hired to conduct interviews with riders onboard. It is a tablet survey, plotting start and end locations on Google Maps for market research to improve transit in the Oakland area. Schedule will be 5 days each week, between M-Sun. (excluding holidays). Project Dates: Sep 23- Dec, 2025 Shift Times: AM, 5:00am-1:00pm; PM, 2:00pm-10:00pm approx. (May vary by route, earliest shift start 5am, latest pm shift end's 10pm) Training Date: Monday, September 22, 2025 (Mandatory) Hours: 32- 40 hours per week. Pay rate: $25.00 per hour ( Semi-monthly payroll) Report Location Report locations will be throughout the East Bay area. Parking may be available at some locations while others may not have parking. Responsibilities Experience Ambassadors are responsible for: Arriving at their pre-scheduled location on time. Connect in-person with travelers to request their participation in a 5 minute questionnaire. Conduct one on one interviews, passengers will not use the tablet. Return to starting location to return equipment, receive supervisor feedback, and receive a report time and location for the following day. Qualifications Self-motivated and able to work independently. Punctual. Outgoing and natural communicator. Bilingual in English and any other language is encouraged, but not required. Excited about community improvement and innovation. Ability to stand on moving transportation for extended periods. Proficient in Apple iPad and Google maps. At least 18 years of age Attire: Comfortable shoes preferably with rubber soles for safety (high heels not recommended) No T-shirts with graphic designs Pants with no tears or sagging No facial tattoos or facial piercings Who is ANIK At ANIK, we believe in the power of connection and the value of positive shared experiences. With a vision to connect people through these meaningful moments, we enhance the way they interact and engage with the world around them. Our mission is to make a tangible impact on the experience of public events, venues, and transportation. Our Experience Ambassadors accomplish this by uncovering valuable insights through targeted customer feedback. By prioritizing human connection, we take the time to ask pertinent questions. We then gather and analyze feedback directly from the participants, and provide actionable data to help event organizers and venue managers improve their offerings. By doing so, we strive to create better experiences for all, one question at a time. Job Types: Full-time, Temporary, Seasonal Job Types: Full-time, Part-time, Temporary Language: any other language besides English (Required) Work Location: In person