Customer Service Specialist

Irrigation and Outdoor Supply Sales Pay Range: $20.00+ What You'll Do: As a Sales, Service, and Delivery Associate, you’ll play a vital role in supporting our landscape and outdoor supply contractors. Customer Service & Sales: You’ll assist customers at the counter, providing expert advice on our products, answering questions, and ensuring they have the right solutions for their projects. Product Expertise: With in-depth knowledge of our irrigation and outdoor supply products, you’ll guide customers in selecting the best items to meet their needs and ensure they understand how to use them. Order Fulfillment & Delivery: You’ll help prepare customer orders, load products, and deliver them to contractors, ensuring timely and accurate deliveries to job sites. Relationship Building: You’ll develop strong relationships with our contractor clients by offering reliable service, timely deliveries, and product recommendations, all while ensuring a positive customer experience. This is a hands-on role where you’ll directly contribute to the success of our clients while growing within our thriving business. What We’re Looking For: People Person: Strong communication skills are essential! You should be able to make every customer feel welcomed and valued. Solution-Oriented: You’ll help customers identify their needs, answer questions about our products and services, and provide tailored recommendations. Positive Attitude: A friendly demeanor and a proactive approach to resolving customer issues will set you up for success in this role. Your goal? To ensure every customer leaves with a smile! Key Responsibilities: Customer Interaction & Sales: Assist customers at the counter, answering product inquiries and offering recommendations. Provide knowledgeable and friendly service to help customers find the best solutions for their landscaping and outdoor supply needs. Product Knowledge & Guidance: Maintain an in-depth understanding of irrigation and outdoor supply products. Advise customers on proper product usage, installation, and maintenance. Order Processing & Fulfillment: Accurately process customer orders, ensuring all items are correctly selected and ready for delivery. Prepare orders for transport and ensure proper inventory management. Delivery & Logistics: Safely load and deliver products to contractors’ job sites, ensuring timely and accurate deliveries. Ensure products are delivered in excellent condition and address any delivery-related issues. Relationship Building: Foster strong relationships with landscape and outdoor supply contractors by providing consistent and reliable service. Address customer concerns and resolve issues to maintain high satisfaction levels. Team Collaboration: Work closely with colleagues to maintain a smooth workflow and meet customer needs. Help maintain the cleanliness and organization of the store and delivery areas. Operational Support: Maintain accurate records of sales, deliveries, and customer interactions. Assist with inventory control and stock management as needed. Requirements Customer Service Skills: Strong communication and interpersonal skills to engage with customers and provide exceptional service. Ability to build positive relationships with clients and team members. Product Knowledge: Basic understanding or willingness to learn about irrigation and outdoor supply products. Ability to explain product features and benefits clearly to customers. Sales Experience: Previous experience in sales or a customer-facing role is preferred, but not required. Ability to upsell or recommend products based on customer needs. Delivery Experience: Valid driver’s license with a clean driving record. Experience with delivery driving, including loading, unloading, and safely transporting products. Physical Stamina: Ability to lift and carry heavy products (up to 50 lbs or more) as part of daily duties. Comfortable with manual tasks, such as loading products and maintaining an organized work environment. Time Management: Ability to manage time efficiently to ensure timely product delivery and meet customer expectations. Strong organizational skills to handle multiple tasks and orders simultaneously. Attention to Detail: Accuracy in processing orders and ensuring proper product delivery. Ability to troubleshoot and address customer concerns effectively. Team Player: Willingness to work collaboratively with other staff to meet business goals and ensure smooth operations. Positive attitude and adaptability in a dynamic work environment. Tech Savvy: Basic proficiency with computer systems and point-of-sale (POS) systems for order entry and processing. Ability to learn new software or systems as needed. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training opportunities with potential for raises, bonuses, and promotions. Wellness Resources Profit Sharing