Elite Inside Customer Service

The Inside Customer Service Representative serves as the primary liaison between property owners, sales and construction operations team, ensuring seamless communication throughout the project lifecycle. This role is crucial in delivering exceptional customer experiences while supporting operational efficiency across assigned regional territories.  https://roofsbyecs.com/about-us/elite-family/ REQUIRED: KEY RESPONSIBILITIES  Pre-Project Communication:  Contact property owners to confirm project details, timeline expectations, and prepare them for upcoming work  Coordinate with field customer service reps and field repair techs to verify scheduling and resource allocation  Document and communicate special requirements or concerns to relevant operational teams  Project Support:  Monitor project progress and provide regular updates to property owners  Facilitate communication between field CSR and customers regarding day-of logistics  Process and relay critical project information to ensure operational continuity  Post-Project Follow-up:  Conduct post-project satisfaction surveys and document feedback  Coordinate warranty-related inquiries and escalate technical issues to appropriate teams  Maintain detailed records of all customer interactions and project outcomes  Quality Assurance:  Document and track all customer interactions in ERP system  Identify trends in customer feedback and provide insights to operations team  Ensure compliance with company communication standards and protocols  Additional Duties As Assigned  Requirements Education: Associates degree preferred; High school diploma with relevant experience required  Experience:  2+ years customer service experience, preferably in construction or home services  Experience with ERP systems and project management tools  Skills:  Excellent verbal and written communication abilities  Strong organization and multi-tasking capabilities  Proficiency in Microsoft Office Suite and CRM or ERP platforms  Benefits Financial & Compensation Benefits: Competitive base salary $40,000 - $50,000 401(k) with company match Direct deposit & biweekly pay Career Growth & Professional Development: Ongoing training & mentorship programs Leadership development opportunities Internal career advancement paths Health & Wellness Benefits: Medical, dental, and vision insurance options Health Savings Account (HSA) or Flexible Spending Account (FSA) Life insurance & disability coverage Work-Life Balance & Time Off: Paid time off (PTO) Paid holidays #ZR