Customer Service Representative Job (Lakewood, NJ)

Role Description This is a full-time on-site role for a Customer Service Representative located in Lakewood, NJ. The Customer Service Representative will be responsible for assisting customers by providing information and resolving issues, addressing customer complaints, ensuring customer satisfaction, and enhancing the overall customer experience. Daily tasks will include answering calls, responding to emails, and managing customer accounts. Additionally, the role requires maintaining accurate records of customer interactions and ensuring timely follow-up on all customer inquiries. Qualifications Customer Support and Customer Satisfaction skills Customer Experience and Customer Service skills Experience in handling customer inquiries and complaints Excellent communication and interpersonal skills Strong problem-solving and conflict resolution abilities Ability to work collaboratively with team members Proficiency in using CRM software is a plus High school diploma or equivalent; additional qualifications in customer service or related fields are a plus