Browse
···
Log in / Register

Customer Support Rider Operations

$29/hour

JHCareers LLC

Foster City, CA, USA

Favourites
Share

Description

Location: Foster City, CA, United States Work environment: In-person Expected pay amount: 29.00 USD Per Hour Schedule: Multiple shifts/schedules Assignment length: 6 month rolling contract with no end date Commitment: This is a full-time, 6-month ongoing contract position. It will be onsite and available to candidates local to the Foster City, CA area. Job description JHCareers and partners are helping an on-demand, autonomous ride-hailing company hire Customer Support - Rider Operations to ensure the success of all customer interactions with its robo-taxi service. You will be the human partner to the robot AI, providing an amazing support experience to customers. In preparation for a commercial launch, the company is growing its team to support the challenging delivery of traditional customer service with specialized real-time rider support during customer rides.  We are seeking an experienced individual that will excel in a fast-paced, dynamic environment to help evolve the foundation for future rider operations. As Customer Support - Rider Operations, you will serve as the real-time, human point of contact for riders; including providing ride information, troubleshooting issues, and assisting the rider on next steps in the event of a service disruption or emergency. Beyond expertise in customer service execution, this role requires exceptional empathy, patience, and a relationship-oriented mindset. Additionally, you will have the unique opportunity to drive development of new operational processes and tools for scale. You will have a voice in creating new products and services that allow you and your fellow agents to understand what is happening in and around the company's vehicles. Available Shifts: Mon. - Fri.: 5:30PM - 2:00AM Tues. - Sat.: 7:00AM - 3:30PM Weds. - Sun.: 7:00AM - 3:30PM Mon. - Fri.: 3:30PM - 11:00PM   As Customer Support - Rider Operations, you will: Provide live rider support before, during and after missions through a variety of support channels. Collaborate with cross-functional teams to provide live assistance to Riders and escalate issues to be further investigated. Become a knowledge expert on tools related to RiderOps and utilize these tools to resolve customer interactions. Assist with testing and data collection. Work closely with Fleet Operations, Product, Software, and User Experience to improve operational processes and tools based on observed customer needs. Uphold a safety-centric, inclusive, and open-communication culture. Requirements 3+ years of experience in customer service/call center roles, involving both phone and written (e.g. email/chat) support Committed to providing a white-glove customer experience Proven ability to successfully de-escalate customer issues and problem-solve in real-time Exceptional communication skills, including the ability to clearly and concisely communicate in speech and writing, as well as listen to and interpret customer needs Experience working in a cross-functional team with the ability to adapt and drive progress against goals in ambiguous, changing environments Positive attitude, proactive/growth mindset and resourcefulness Willingness to work flexible shift hours and locations Preferred Skills: 3+ years' experience in high-stress situations, applying knowledge of de-escalation techniques Experience as an Instructor or Lead within a customer-facing team, or equivalent management/leadership experience Proficiency in multiple customer support and collaboration tools Basic understanding of data analysis to help build out and analyze metrics Basic QA testing experience Benefits Pre-tax commuter benefits  Employer Subsidized healthcare benefits Flexible Spending Account for healthcare-related costs Employer covers all costs for short and long term disability and life insurance 401k package

Source:  workable View original post

Location
Foster City, CA, USA
Show map

workable

You may also like

Workable
Event Staff (part-time) (Ushers, Ticket taker, & Guest Services)
We seek energetic individuals with a love for customer service and live entertainment, who thrive on crafting memorable moments for our guests. Scheduling - PICK THE SHIFTS You're able to work, based on event schedule. Must work a minimum 2 shifts every month. Bon Secours Wellness Arena Event Staff assists in several guests service areas including Perform tasks of Ticket Taker, Security, Ushering, Greeter, Guest Services, and Crowd Management Provide exceptional front-line guest service throughout the event Safely and accurately assist guests with entry, seating, and other destination points throughout the venue. Remain focused during high-crowd activity always ensuring guest safety and crowd management Keep aisles and egress areas clear, clean, and safe at all times Work with supervisors to identify and resolve issues Stand or sit alertly at established checkpoints and actively assist guests and secure restricted areas. Maintains flow of foot traffic and directs guests to seating locations, restrooms, concession stands and etc. Many tasks involve maneuvering stairs repeatedly and standing for extended periods at a time; Most tasks involve exposure to loud noises and low-level lighting during some point throughout work activity; Also possible exposure to extreme temperatures (hot or cold) Most functions/tasks involve exposure to crowds while performing job tasks. MUST: Enjoy the energy and excitement of live sports and entertainment involving large crowds MUST: be comfortable with basic technology - comfortable navigating websites for monthly scheduling, regular email communications, and mobile app usage for timekeeping. WE'LL BE HIRING MULTIPLE STAFF UNDER THIS ANNOUNCEMENT Greenville Arena District is committed to the full inclusion of all qualified individuals. As part of this commitment, Greenville Arena District will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact 864-241-3800. Requirements At least 18 years old with a High School diploma or equivalent GED Two (2) years of customer service experience gained through employment, internship, and/or volunteering, preferred Outgoing, Reliable, Dependable, Dependable and Dependable Available to work a flexible schedule including nights, weekends, and holidays Outgoing, approachable, and seeks opportunities to engage our guests. Understands and practices Excellent Customer Service Enjoy the energy and excitement of live sports and entertainment events with large crowds Ability to remain calm, composed, and focused during high activity, (noises, crowds, and low, high, and inconsistent lighting) Ability to remain alert to surroundings and be proactive to potential concerns; Able to think quickly under pressure Benefits Scheduling - PICK THE SHIFTS (DAYS & TIMES) YOU WANT TO WORK !!!! (must work a minimum 2 shifts per month) Pay Frequency: Bi-weekly; Direct Deposit required. Hourly Rate: $11.25 per hour FLSA status: non-exempt Work Shift: Shift: average 6 hours per event Times/Days: varies; primarily evenings/nights during week; all day on weekends; a few day shifts during week (M-F) are also available; many shifts begin after 5:30pm Minimum: Must be available to work at least 2 shifts every month **Important note- Duplicate applications to the same job announcement may be disregarded by the system. If you need to update your application, please contact bswa_hr@bswarena.com for assistance. Greenville Arena District actively fosters a diverse and inclusive working environment and is an equal opportunity employer. Qualified men and women from all racial, ethnic or other minority groups, protected veterans, and individuals with disabilities are strongly encouraged to apply. We realize that it takes time and effort to go through our application process and we thank you for considering us as a potential employer! We kindly ask for no phone calls to further your application process. These efforts will not enhance your opportunity for consideration, and we are not equipped to respond to these requests. We thank you in advance for adhering to this request.
Greenville, SC, USA
$11/hour
Workable
Guest Services - Front Desk Attendant - Fairfield Inn & Suites, Mansfield, MA
Fairfield Inn & Suites by Marriott hotel located in Mansfield, MA at 50 Reservoir St. is looking for a Part -Time Front Desk Attendant. We want you to join our team at the Fairfield Inn & Suites as a Front Desk Attendant! At our hotel you'll have a great work environment surrounded by friendly coworkers and have opportunities for cross training, career growth and mentorship. As a Marriott Team member you'll receive amazing discounts on hotel rooms for both you & your family to enjoy. In addition we run Company wide incentives both year round & seasonal for all staff. If you are a self-motivated, guest-focused candidate with some weekend availability apply for this Front Desk Attendant position. A friendly & welcoming personality is exactly what is needed to be successful as a Front Desk Attendant here at the Fairfield Inn & Suites. This is an exciting opportunity if you are interested in developing your professional skills. Pay: $17 - $18 Per Hour Refer a friend once you join and earn up to $500!!! Responsibilities: Maintain a warm, welcoming and professional demeanor while interacting with all guests. Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded. Answer the phone in a professional & helpful manner. Follow procedures on posting charges and settling guest accounts. Effectively address and resolve guest problems to increase guest satisfaction. Be knowledgeable of emergency procedures and Hotel policies. Practice punctuality for scheduled shifts. Shifts 7am-3pm , 3pm-11pm, Weekend Availability Job Types: Part-Time Keywords: Hotel, Hospitality, customer service, receptionist, administrative Requirements Customer Service Experience Hotel Experience is a plus but NOT necessary Attention to detail Reliability Benefits DailyPay - Get Paid Any Day ! 401K Matching Brand Hotel Room Discounts Company Wide Hotel Room Discount Program Referral Bonus Incentive Retention Bonus Incentive Annual Review Program Extensive Room for Growth Paid Training
Mansfield, MA, USA
$17-18/hour
Craigslist
Farmers Market Worker (san leandro)
Would you like to represent Stepladder Ranch and Creamery as a part-time sales associate at our farmers markets booths?!? If so, apply today! Stepladder Ranch and Creamery is a small family run business that produces a diverse range of goods including an array of fruits, honey, pork, and beef as well as a selection of local cow’s milk and farmstead goat’s milk cheeses. Learn more about us on our website. We are currently looking for help with our weekend markets - please apply for more information. Overview: Farmers Market Sales Associate for Stepladder Ranch & Creamery Schedule: Determined by manager and employee availability. We are looking to hire for two weekend market on Saturdays and Sundays Compensation: -Hourly Rate: $20/hour -Sales commission: 2.5%-5% of market earnings based on sales -Trade policy at markets: $19 in cheese trade per market -30% off staff discount for all products Job Description: -Working farmers markets in selling a variety of cheese, meat, fruit, honey, and Stepladder Products. This is a part-time role. The job involves starting and ending your shifts at the warehouse in San Leandro with a farmers market in between. Use of a company van to get to and from the markets. -Represent Stepladder Ranch and Creamery with a positive attitude and enthusiasm -Become an expert about our products and provide excellent customer service to our customers -Transport product from warehouse to market and back, in company vehicle -Set up your market stand with appropriate merchandising -Strive to increase sales with innovative strategies and customer engagement -Maintain positive relationships with customers, market managers, and other vendors -Educate customers on cheese, meat, fruit, and family farming -Employ excellent attention to detail using our Point of Sale system including cash handling and credit card transactions -Cover other local markets as needed / availability permitting Expectations: -Dependability and honesty -Weekends and some holiday weekends are a MUST (not Christmas or Thanksgiving) -Minimum 6-month commitment -Valid driver's license with clean driving record -Reliable transportation to warehouse in San Leandro -Ability to stand for an extended period of time and lift 50+ lbs -Reliable communication; employees are expected to check their email at the start of their shift to see if there are any team updates, questions from management, or requests for market coverage. If you are interested in this position, please email us with a bit of information about yourself and why you think you would be a good fit for this role. Bonus points for including a resume!
1590 San Leandro Blvd, San Leandro, CA 94577, USA
$20/hour
Workable
Customer Service Coordinator
Resource Innovations is seeking a Customer Service Coordinator to join our growing team in Arizona. We are seeking a highly skilled and motivated Coordinator with a strong background in energy programs, contractor coordination, and customer service to support the delivery of impactful, energy initiatives. As a Solutions Delivery Coordinator, you will help customers save energy and reduce costs by ensuring programs are delivered efficiently, contractors are supported, and customers receive the maximum benefit. This role is critical to maintaining smooth day-to-day operations and meeting program goals and compliance requirements.  Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change. Duties and Responsibilities Maintain electronic and hard copy filing system of applications, rebates and other supporting documents. Communicate effectively as part of team approach with other departments in servicing customers. Data Entry - enter data into various database applications with strong attention to detail and near-perfect accuracy. Provide exceptional customer service and call handling in a customer centric environment. Safeguard confidential customer information. Willing to support any program within the department as assigned. Other duties as assigned. Requirements Must be located in Arizona Must be able to work 8-hour shift as assigned within the hours of 7 am to 6 pm 2+ years previous customer service and data entry experience required Self-motivated and highly organized, with the ability to prioritize tasks and manage multiple responsibilities effectively Exceptional attention to detail, time management, and organizational skills Results-driven and able to collaborate across all levels of an organization to deliver on commitments and meet objectives Able to meet deadlines while adapting to shifting priorities and evolving business needs Experience with various Microsoft programs, including Word, Excel, OneNote and Teams; experience with CRM systems preferred Excellent written and verbal communication skills Interest in sustainability and passionate about making a meaningful impact on the environment. Preferred skills, education and experience Bachelor’s degree preferred 2+ years of experience in energy efficiency, sustainability, or project coordination preferred Experience working with utility-sponsored rebate or incentive programs is a plus Spanish-speaking bilingual candidates preferred Benefits About Resource Innovations Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change. Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work. Compensation & Benefits Resource Innovations offers competitive salaries based on a candidate's skills, experience and qualifications for the position.  The compensation range for the base salary for this position is $40,000 - $50,000.  In addition to base pay, employees are eligible for a discretionary annual bonus.  The stated salary represents the expected compensation for this position.  Final compensation will be determined based on factors such as the candidate's experience, education and location.  We also offer a comprehensive benefits package that includes three weeks of paid vacation per year; paid holidays; a 401(k)-retirement plan with employer matching; health, dental and vision insurance; and other supplemental benefits.  Employment with Resource Innovations is contingent upon the successful completion of a comprehensive background check and reference check. If applicable to the position, a pre-employment drug screen may also be required. The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.
Flagstaff, AZ, USA
$40,000-50,000/year
Workable
Entry Level Accounts Receivable Specialist
Job Type: Full-time This position is 100% in-office at our Northgate (Seattle) headquarters. Salary: $21.00/hour Are you looking for a supportive and fast-paced atmosphere? Do you have entry-level office or customer service skills that you're hoping to turn into a career? Push yourself to reach new goals alongside your team in our Accounts Receivable department! About the Company Mindful Support Services is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers across the Pacific Northwest. Since opening in 2011, we have added over 1,700 providers throughout our 14 locations and we are continuing to grow! We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. We encourage qualified applicants from all industries to apply, especially front desk, hospitality, and retail. Responsibilities include: Communicate with clients regarding balances, partner with them to ensure accurate information and payment is received.   Strategize with clients on ways to complete their overdue payments. Educate clients on insurance benefit details and financial responsibility. Navigate escalated calls with empathy and healthy boundary-setting. Collaborate with team members to meet department goals and daily tasks. Requirements What you'll need to be successful: Experience in a customer service role with performance metrics Ability to communicate professionally, respectfully, and effectively A resilient mindset to work through difficult calls with compassion Motivation to receive feedback and continually grow A team-oriented mindset to foster collaboration and new ideas Experience with high call volume Working knowledge of Excel (preferred but not required) Basic understanding of health insurance (preferred but not required) Benefits We provide our full-time employees with: 75% coverage of health, dental, and vision insurance Free virtual health plan Health Savings Account 15 PTO days accrued annually 6 paid holidays per year 401(k) with employer matching Life Insurance Professional development training and opportunities for advancement Salary: starting $21.00 per hour, opportunity to increase up to $24 with tenure and performance raises. We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health! It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment.
Seattle, WA, USA
$21/hour
Cookie
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.