Mandarin Interpreter

About Circles Culture: The Circles culture is an inclusive environment that encourages self-expression and individuality. Creating a space for open communication, respect and job development, empowers our employees to pursue their career goals and advance personally and professionally. Circles prioritizes the wellbeing of our employees so that our consumers experience that same level of care. Overview of Position: The Concierge Professional offers white glove customer service to our client; WellStar Health, via face-to-face interaction, email and phone. You will provide prompt, courteous and customer-oriented service to WellStar Health employees. You will assist our client with a wide range of services from travel planning, providing gift suggestions to product research and much more. You will also be responsible for fielding and fulfilling personal errand requests from employees, such as shopping, product returns, and more. Position requires travel in the assigned city and surrounding areas. Qualified candidates will have excellent customer service skills, attention to detail and be highly organized. The ideal candidate will possess in-depth knowledge of local businesses and travel options. Experience in luxury hotels, hospitality or the travel industry is preferred. This is a full-time position offering 40 hours per week and a Monday through Friday schedule! Compensation is hourly at $20 per hour. Job Responsibilities: Provide uncompromising service to WellStar employees by arranging personal and convenience services Local errand running surrounding Wellstar Health locations Order food from local restaurants for delivery Order flowers and gifts Provide driving directions and print maps Research local hotel suggestions and make transportation arrangements Eligible to become a Notary Public for the State of Georgia Project an approachable and professional image at all times Promote meaningful relationships through engaging and informed conversation with employees via face to face interaction, phone and email Track accomplishments and challenges, constantly evaluating the service levels and reports to manager Maintain a general understanding of events occurring on the properties Respond to employee requests in a professional, courteous and timely manner, without exception Maintain a clean and organized working environment Able to adapt to schedule changes as needed to ensure appropriate staffing of desk Requirements Competencies: Excellent time management skills Ability to meet/exceed productivity and quality standards Excellent written and oral communication skills Ability to adhere to schedule Ability to flex weekly work schedule to meet business needs Positive, outgoing, and attentive demeanor Desire for continuous learning Flexibility to adapt to changing tasks/priorities Education/ Certification: HS Diploma or GED required Experience Required/Preferred: 2 years of customer service experience; prior front desk, concierge, or other hospitality experience strongly preferred Reliable transportation for local errand running (mileage is reimbursed) Valid driver’s License and clean driving record Knowledge of MS office, Microsoft Word, Internet searching, and keyboarding Strong verbal and written communication and organizational skills as well as the proven ability to provide quality service in a fast-paced environment Vaccinations are required and must be up to date (including Covid) Annual flu vaccination is required Benefits Medical, dental, vision insurance starting the first day of the month after hire Long-term and short-term disability insurance paid for by Circles 401k with match Life insurance paid for by Circles Generous PTO policy - Accrue up to 15 days during your first year Paid holidays One paid day off per year to volunteer Access to discount programs Four-week paid sabbatical every five years HSA/FSA account eligibility Access to Employee Assistance Program Access to Employee Benefit Resource Groups that provide ongoing learning and mentorship opportunities

Job description Small family owned and operated independent insurance agency seeking a customer-oriented customer service representative. In this role you will create an exceptional customer experience by handling inbound customer service calls and contribute to an exceptional customer experience. As a customer service representative (CSR), you will provide product information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to the best customer care specialists, they are confident at troubleshooting and investigate if they don’t have enough information. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. Responsibilities Manage a large volume of incoming calls Identify and assess customers’ needs to achieve satisfaction Generate sales leads from new and existing customers Build sustainable relationships and trust with customer accounts through open and interactive communication Process changes to customer policies based on the information provided Keep records of customer interactions, process customer accounts and file documents Answer customer inquiries on coverages, limits and deductibles and review customer policies, discuss options and update customer policy records Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Go the extra mile to engage customers Skills Must have at least 2 years proven customer support experience. Customer support experience within the insurance industry a MAJOR plus! Independent agency experience preferred but not required Possess excellent oral, written, and interpersonal communication skills The capacity to multitask in a structured work environment Strong phone contact handling skills and active listening Familiarity with EZLYNX CRM a MAJOR plus, but not required Experience with Microsoft Excel and Word is mandatory Active listening, compassion and displaying empathy for the customer Excellent communication and presentation skills Ability to multitask, prioritize, and manage time effectively Bilingual (Spanish) preferred but not required High school degree Property & Casualty Insurance License - Preferred but not required Schedule The CSR position is currently classified as salaried, non-exempt. Our typical work hours are 8:30am to 4:00pm, Monday - Friday. However, some additional hours could be necessary to meet business needs. Compensation & Benefits $18.00 - $24.00 per hour depending on experience to start, paid bi-weekly Opportunity for bonus based on performance Paid time off - Full-time employees are eligible for 10 paid vacation days (following a 180 day waiting period) during the 1st through 3rd years of employment and 20 paid vacation days in the 4th - 8th years of employment (with no more than 10 days taken consecutively in a given year). Medical and dental insurance 11 paid holidays each year The candidate offered this position will be required to submit to a background investigation as well as a drug screening, subject to applicable laws. Job Type: Full-time Pay: $18.00 - $24.00 per hour Expected hours: 40 per week Benefits Health insurance Dental insurance Paid time off 11 Paid holidays Education: High school or equivalent (Required) Work Location: In person

Position Summary: The Customer Service Lead acts as a dedicated advocate for both clients and members, delivering a high level of personalized service and acting as the primary channel for external product support, education, and issue resolution. This role requires a proactive approach in building and maintaining relationships with internal and external clients, utilizing technology, expertise, and internal resources to resolve complex issues, educate clients, and ensure an exceptional experience for high-priority and VIP accounts. Working hours for this position are Monday through Friday, 11:00 a.m. - 8:00 p.m. Central Principal Duties & Responsibilities: Client Advocacy & Issue Resolution: Serve as the primary point of contact for high-priority and VIP clients, ensuring exceptional support by addressing complex inquiries and issues promptly. (Advanced) Act as an intermediary to resolve member-related issues, especially where direct communication with clients is needed, by assessing client needs and facilitating effective solutions. (Advanced) Proactively recommend solutions, set realistic expectations, and deliver accurate information to clients regarding their benefits, account navigation, and utilization. (Intermediate) Educate participants on plan features, empowering them to maximize benefits and navigate the platform independently. (Intermediate) Relationship Building & Collaboration: Build and foster strong relationships across the company by collaborating with colleagues in a team-oriented environment, focusing on meeting company, client, and member needs. (Advanced) Act as an Ameriflex ambassador, upholding the organization’s core values and projecting a positive, professional image in all client and member interactions. (Advanced) Collaborate with internal teams to offer solutions, identify process improvement opportunities, and promote best practices for client satisfaction and retention. (Intermediate) Consultative & Analytical Support: Analyze and interpret data specific to VIP accounts, using insights to provide tailored support and identify trends in client needs. (Advanced) Use critical thinking skills to address client issues effectively, applying sound judgment in interpreting and adhering to relevant laws, regulations, and policies. (Advanced) Proactively assess complex client needs and provide consultative support, offering strategic insights to enhance the client experience. (Advanced) Compliance & Documentation: Ensure strict compliance with HIPAA and other regulatory guidelines, maintaining confidentiality in all client interactions and documentation processes. (Advanced) Maintain accurate records of client interactions, documenting resolutions and tracking follow-ups as required to meet company standards for quality and reporting. (Intermediate) Requirements Knowledge, Skills, and Abilities Required: Customer Success & Advocacy Skills: Proven experience in handling complex client inquiries, with an emphasis on consultative support and problem-solving. (Advanced) Ability to proactively recommend solutions and deliver client education tailored to individual needs. (Advanced) Communication & Relationship Management: Exceptional verbal, written, and presentation skills, with the ability to communicate clearly and persuasively across multiple channels (phone, email, chat). (Advanced) Demonstrated skill in building and maintaining strong relationships with clients and internal teams, with a focus on positive client experiences. (Advanced) Technical & Analytical Proficiency: Proficiency in data analysis, with the ability to draw insights and provide solutions based on client account data. (Intermediate) Knowledge of CRM tools and digital communication channels, with a high level of adaptability to new technology and tools. (Intermediate) Organizational & Time Management Skills: Strong multitasking abilities, with the capability to manage multiple priorities in a fast-paced, deadline-driven environment. (Advanced) Ability to manage flexible schedules, with the availability to work Monday-Friday between the hours of 7 a.m. to 8 p.m. CST Credentials & Experience: Associate’s degree or four or more years of professional experience in a related field, with prior experience in benefits management, claims, insurance, or healthcare required. Demonstrated success in customer service or client support roles, with at least 2 years of experience in a high-volume, complex environment. Benefits NOTE: Starting pay for this position is $20.00 per hour BENEFITS  Medical Insurance  Vision Insurance  Dental Insurance  401(k) Matching  Flexible Spending Accounts  Health Savings Accounts  Disability & Life Insurance  Employee Assistance Program  LegalShield  ID Shield  Commuter Reimbursement Plan  Tuition Reimbursement  Bonus Pay ADDITIONAL BENEFITS INCLUDE:  Wellable membership  Telescope Health (telehealth) through Accresa  Intellect (mental health) application  Employee engagement activities, including voluntary events, raffles, book club, and more!

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Super Soccer Stars is seeking a full-time Front Desk Associate to join our team! We are seeking an individual who genuinely enjoys working with children, participating in athletics, and engaging with the community. As the Front Desk Associate, you will be responsible for the day-to-day front desk, customer service, facility management, scheduling, and communication at our main locations located in the Upper West Side and Upper East Side You will report directly to the Operations Manager to provide outstanding customer support, front desk management, and marketing assistance. This is an in-person position; applicants must be available to work Wednesday through Sunday and able to commute reliably to our Upper East Side and Upper West Side locations. Who are we? We’re a diverse and committed group that values teamwork, creativity, and a shared passion for delivering high-quality children’s programming. Our mission is to provide the best youth sports experience for families across the city—and we’re growing every day. Day-to-day operations: Customer Service & Communication Maintain flawless communication with customers and prospective customers in person, by phone, text, and email. Foster positive relationships with clients, children, and partners to ensure an excellent customer experience. Answer customer questions, provide program information, and communicate schedule updates or changes. Guide families through enrollment, transfers, and withdrawals, offering solutions when needed. Handle initial-level escalated issues quickly and professionally to uphold Soccer Stars’ standards. Front Desk & Administrative Support Greet customers with a warm, friendly attitude upon arrival. Ensure front desk security and complete office opening and/or closing procedures. Manage the front desk area, including supervision and upkeep of promotional materials. Monitor office deliveries, supplies, and general maintenance of the physical space. Maintain restroom cleanliness and restock supplies (toilet paper, paper towels, soap). Report lateness or field-related issues to the Operations Team. Field & Marketing Support Ensure signage and sandwich boards are properly placed at fields. Set up tables with marketing materials for families and passersby. Support marketing initiatives, including flyer distribution, community events, and outreach to local businesses, to grow enrollment. Participate in promotional activities to represent and grow Soccer Stars programs. Operational & Administrative Support Assist the Facilities Coordinator with maintenance requests and location contacts. Perform errands, pick-ups, and drop-offs on behalf of Upper Management as needed. Take on additional responsibilities within the field as required. Schedule Wednesday - Friday from 8:30 AM - 5:00 PM Saturday and Sunday from 8:00 AM - 2:00 PM In-office, Wednesday through Sunday Approx. 30 to 35 hours per week Schedule may shift slightly based on seasonal needs Requirements Proven experience as a front desk representative, customer service agent, or in a similar role. Strong communication and interpersonal skills with a customer-first mindset. Excellent organizational and multitasking abilities. Effective problem-solving skills and sound judgment. Personable, outgoing, energetic, and hardworking with a positive attitude. Ability to work independently, take initiative, and manage responsibilities proactively. Comfortable working efficiently in a fast-paced environment. Benefits Hourly Pay: $18–$20/hour, based on experience Commission and bonus opportunities Friendly, team-oriented work environment Excellent growth potential within a fast-growing organization Opportunity to make a real impact on youth development and community programming

TRAINING FOR THIS POSITION STARTS SOON!!!!! 2 shifts available: Monday - Friday 7am - 3pm Monday - Friday 8am - 4pm EPS is looking to expand its PHX Call Center operations in 2025. As an APPOINTMENT SETTER for EPS, you would be calling businesses across the United States talking with merchants about their business merchant service account. YOU WILL NOT BE SEELING ANYTHING. After speaking with the merchant you will book a time for a local agent to meet then at the business. THATS IT!!! Your hourly plus commission paycheck should easily exceed $1000.00 (weekly) after you are out of training. And yes, its paid training! Full benefits as well after 90 days! ***** Full time position Uncapped commission Daily, weekly, monthly & yearly bonuses Advancement Opportunities Fun Environment WEEKLY PAY PAID training Medical, Dental, Vision Insurance offered after 90 days Expectations: * Must be able to work Monday -Friday * Must be PUNCTUAL! * Must be positive, and motivated! * Open to learning! * Must have great verbal and written communication skills * Comfortable cold calling, and overcoming objections Experience is definitely a plus, but not required! That's it! We teach you EVERYTHING else!!! If you are ready to make serious money with a company YOU CAN GROW WITH, contact EPS’s recruiting line TODAY to schedule your interview!! Recruiting Line: 630-343-0515 (Please only call during normal business hours of 8am to 4pm Monday- Friday) This position is IN OFFICE ONLY, no remote positions available. If we don't answer, please leave a PROFESSIONAL voicemail with your information. We are getting a lot of inquiries and we will get back to you only if you leave a PROFESSIONAL voicemail. We look forward to hearing from you!