Member Services Representative II

Join Advancial Federal Credit Union as a Teller and become a pivotal part of our mission to deliver exceptional customer service and innovative financial solutions to our members. We are proud to be recognized as a Best Company to Work for in Texas and a Best and Brightest Company nationally, which reflects our commitment to our employees and their careers. As a Teller, you will serve as a vital liaison between our members and the Credit Union, ensuring that their daily financial needs are met efficiently. This position involves processing routine transactions, such as deposits, withdrawals, and loan payments, while also promoting a variety of credit union products and services. Key Responsibilities: Cross-sell a wide array of credit union products, including loan and deposit services. Accurately process member transactions, including cash handling and account management. Open new accounts and ensure compliance with policies regarding member eligibility and account procedures. Handle member inquiries and resolve any concerns with professionalism and care. Maintain accurate records and bank documentation, balancing cash drawers at the end of each shift. This exciting opportunity is based at our Richardson Branch, and we look forward to welcoming a dedicated and motivated individual to our team! The salary range for this position is $16.15/hr. - $20.19/hr. and based on relevant experience. Requirements Qualifications: To excel in the role of Teller, candidates should have: A high school diploma or equivalent. At least 6 months of related experience and/or training in a customer service or financial environment. Strong communication skills and a service-oriented approach. The ability to handle multiple tasks efficiently and maintain accuracy under pressure. Advancial Federal Credit Union is an Affirmative Action and Equal Opportunity Employer, committed to diversity and inclusion in the workplace. Benefits EDUCATION and/or EXPERIENCE High School diploma or equivalent; and 6 months related experience and/or training. This position requires the employee to be service-oriented, self-motivated, and to be able to perform a variety of tasks.   Advancial Federal Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters Advancial Federal Credit Union participates in the Electronic Employment Verification process.  Please click here for more information. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please complete the form below. If you’d like to view a copy of the company’s affirmative action plan, please complete this form.

I’m looking for a reliable and organized Personal Assistant to help me manage my personal and financial life. The main focus of this role will be finance-related tasks, but it’s not limited to that — I’ll also need help with scheduling, errands, tech, and lifestyle support. ⸻ What you’ll do 💰 Finance & Admin Support (Primary Focus) • Manage bills, budgets, and expenses • Review credit card statements for errors or unusual charges • Work with my CPA and keep financial records organized • Research the best deals (insurance, subscriptions, travel, etc.) • Track memberships, warranties, and subscriptions 📅 Scheduling & Organization • Manage calendars and appointments • Help plan travel (flights, hotels, rental cars) • Keep me on track with deadlines and reminders 🛒 Errands & Personal Tasks • Run occasional errands (must have a car) • Handle returns, packages, and pickups • Coordinate home services (cleaners, contractors, etc.) 💻 Tech & Communication • Draft/send emails, help with Zoom/Google Meet • Organize files and digital documents • Assist with light social media tasks 🎁 Lifestyle Support • Research and order gifts • Make reservations (restaurants, entertainment, events) • Help plan family events, birthdays, or trips ⸻ What I’m looking for • Strong experience with Mac computers (must) • Experience as a Personal Assistant • Background in personal finance management (must) • Proficient with spreadsheets and financial software • Tech savvy and comfortable with digital tools • Available for part-time work • Available to work on weekends and holidays • Must own a car for errands • English/Spanish bilingual is very welcome ⸻ Perks • Flexible hours • Variety of tasks (finance + lifestyle = no boring days) • Competitive pay, based on experience

Helpshift bridges the disconnect between conventional customer service channels — such as email and phone support — and a growing consumer base that does more on mobile phones with a strong preference for messaging as the primary mode of communication. Through Helpshift’s AI-powered customer service platform, companies can resolve issues more efficiently, boosting customer satisfaction in the process. Companies such as Activision, Brex, Coupons.com, Electronic Arts, Supercell, Tencent, Zynga and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on over two billion devices worldwide and serves more than 820 million active consumers monthly.    We are looking for a Customer Success Manager to work with our West coast based customers. In this role, you will be working with customers in the US, among other places.    You’ll have the opportunity to work with today’s leading B2C brands, as they begin their journey to provide the customer support experience that their customers want and need. We are looking for self-starters, with a bias toward action that can clearly articulate their data-centric points of view and effect experiential change, to join us in revolutionizing customer relations. If you are excited to learn more about cutting edge technology including mobile-first asynchronous messaging, Bots, and AI, we’re the Customer Success team for you!   Responsibilities:  You will build strong executive and business user relationships with Helpshift’s customers.  You’ll have the opportunity to work with a global CSM team and collaborate across North America, EMEA and APAC.  You'll partner with Account Managers on value creation to successfully renew and grow the customer.  You will work with customers to establish critical goals, or other key performance indicators that aid them in achieving their goals, increasing renewals and reducing churn.  You will be the Helpshift product expert from the business user perspective, becoming a trusted, strategic advisor for your customers.  You will develop and present quarterly business review data to your customers and prepare post-meeting reports.  You will serve as your customer’s advocate throughout the duration of the contract lifecycle, from successful completion of the onboarding process to the identification and development of upsell opportunities.  You will communicate your technical knowledge of Helpshift’s platform educating clients on best practices regarding SDK configurations and internal Dashboard setup.  You will advocate for customer needs cross-departmentally and manage issue escalation to the development team as needed.  You will manage several projects and customers at one time, responding as needed to high priority client inquiries throughout the day, evening, and weekend when necessary.    Requirements:    You have 3+ years' experience helping Enterprise and Mid-Market customers reach their goals, while surpassing your teams’ measures of success in the process  You adapt quickly and thrive in a fast-paced, growing, and deadline-driven environments where flexibility and teamwork are critical  You’re able to navigate an Enterprise organization’s political landscape to develop and expand relationships at all levels while driving large-scale, highly visible, strategic initiatives for customers  You have seamlessly supported 30-40 Mid-Market and Enterprise customers at a time  Bonus points for a master's degree or equivalent experience  Phases of our recruitment journey: You send us your application with your updated resume and application form. After reviewing your candidacy, we’ll invite you for the online Interview via MS Teams with one of our Talent Acquisition Specialists and Hiring Manager. It’s a perfect chance to exchange questions and get to know each other better. There might be also an additional stage interview. At the end of our journey - hopefully you will receive an offer! Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply. 😊 That would be it from us - now we are waiting for your move! #imaginemore Privacy policy: By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Receive on-the-job skill development in a full-service accounting firm in the valley. Seeking team players who able complete data entry tasks in Quickbooks, Excel and Word. Practical knowledge of Quickbooks and payroll experience is preferred. Additional duties will include answering phones, filing, mailer packaging when needed, picking up tasks that need to be completed, and helping with office deadlines. We will train applicants with strong communication skills, great work-ethic, work experience, and a positive, self-starter approach to work. Our office provides advancement potential for those who excel and learn quickly. Job Type: Full-time Work Location: In person

Founded in 1937, Advancial is one of the oldest and largest credit unions in the country. We are an established and proactive full-service financial institution providing personal, convenient and advanced financial services to individuals and select group partners. Our mission is to create lasting value for our members through superior service, quality products, and innovative solutions.   At Advancial, we always strive to provide the best service and products to our members because we love what we do.  We work together to build a culture that promotes a positive employee experience.  We’ve been named a Best Company to Work for in Texas for nine consecutive years and a Best and Brightest Company to Work For nationally and locally because we’re serious about building fulfilling careers and not just day jobs.   We invite you to learn more about this position and what Advancial has to offer by completing our online application.  This position is located in our Frisco Branch.    Serves as liaison between member and the Credit Union.  Provides account information, opens new accounts, handles member's daily credit union needs.  Performs routine transactions, including deposits, withdrawals, cash advances, loan payments, transfer and check cashing.  Interviews loan applicants and processes applications.  Gathers background information and analyzes credit history.    ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties may be assigned.   Cross-sells a wide array of credit union products including loan products, deposit products, and electronic services such as CUAnywhere and online banking.     Receives checks and cash for deposit, verifies amount, and examines checks for endorsements.    Cashes checks and pays out money after verification of signatures and member balances.  Places holds on accounts for uncollected funds in accordance with Advancial policies and procedures. Receives and applies payments to Advancial loans, credit card payments and cash advances. Enters customers’ transactions into computer to record transactions and issues computer generated receipts. Maintains thorough knowledge of loan products for effective cross-selling.  Actively assists in loan process such as pulling credit reports, and ensures loan agreements are complete and accurate according to policy.  This includes data entry of member information into Credit Union system as required.  Responsible for maintaining a working knowledge of lending procedures, Credit Union guidelines, Lending Software, and the benefits and features of all loan products.    Balances currency, coin and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen. Processes loans and responds to loan questions. Opens new accounts including;  checking, certificates, money markets and IRA accounts.  Verifies eligibility for new account and processes through ChexSystems prior to opening new accounts.  Processes check orders for members. Responsible for correcting all new account exceptions or transactional errors under Teller Number. Provides account information and handle member's daily credit union needs.  Provides a variety of transaction services to members in the branch and by phone such as balance inquiry, transfer of funds, history information, stop payments or photocopy of check(s), etc.  This includes researching and resolving member concerns. Processes and balances bond redemptions when necessary. Prepares daily checks received for deposit.  This includes balancing, scanning checks, posting general ledgers. Makes copies and files correspondence and other records on a daily basis. Performs miscellaneous duties such as assisting in monitoring supplies and end of day and end of month audit procedures. Opens and closes the branch as needed. The range for this position is $18.12- $22.66/hr. and is based on experience.  Requirements EDUCATION and/or EXPERIENCE High School diploma or equivalent; with one year related experience and/or training; or equivalent combination of education and experience. This position requires the employee to be service-oriented, self-motivated, and to be able to perform a variety of tasks.   Advancial Federal Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters Advancial Federal Credit Union participates in the Electronic Employment Verification process.  Please click here for more information. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please complete the form below. If you’d like to view a copy of the company’s affirmative action plan, please complete this form.

Job Summary The Payroll & Collections Specialist is responsible for processing accurate and timely multi-state payroll using ADP Workforce Now and ADP Time and Attendance systems, while also managing collections and accounts receivable functions. This dual-role position plays a critical part in ensuring compliance with payroll regulations and maintaining strong cash flow through effective collections. The ideal candidate is detail-oriented, deadline-driven, and possesses excellent communication and organizational skills. Essential Duties and Responsibilities Payroll Responsibilities • Process weekly payroll for a multi-state employee base using ADP Workforce Now. • Enter and validate payroll hours, earnings, and deductions. • Audit timesheets from the ADP time and attendance system for accuracy and compliance. • Maintain payroll records and reconcile payroll accounts. • Process and review garnishments, retroactive payments, bonuses, and manual checks. • Manage vacation and sick time accruals and balances. • Assist with year-end payroll processes including W-2 preparation, supplemental payrolls, and compliance reporting. • Collaborate with HR to ensure accurate employee records and with accounting to reconcile benefits and deductions. • Respond to employee inquiries regarding payroll and employment verification. Collections & Accounts Receivable Responsibilities • Perform collection calls and send follow-up emails to resolve past-due accounts. • Prepare and distribute monthly customer account statements. • Investigate and resolve billing discrepancies and respond to payment inquiries. • Process credit memos and maintain organized customer account records. • Handle vendor invoice filing and document scanning for off-site employees. Additional Duties • Create custom payroll and collections reports for management as needed. • Crosstrain in benefits administration and assist HR or Accounting when required. • Support general administrative tasks as assigned by supervisor. Required Qualifications • Education: Bachelor’s degree in accounting or related field preferred, or equivalent work experience. • Experience: o 3+ years of high-volume payroll processing experience (100+ employees). o Strong experience with collections/accounts receivable and customer communication. • Technical Skills: o Proficient with ADP Workforce Now and ADP Time and Attendance. o Intermediate to advanced Excel skills. o Familiarity with ADP Reporting and i-Reports preferred. Preferred Qualifications • Bilingual in English and Spanish (written and verbal) a strong plus. • Knowledge of state and federal payroll regulations and best practices. • Strong understanding of general accounting principles related to payroll and AR. Core Competencies • Adaptability & Accountability – Takes initiative and ownership of responsibilities; flexible to changing priorities. • Communication – Strong interpersonal and written communication skills. • Confidentiality – Maintains discretion and privacy in handling sensitive employee and financial data. • Organization – Ability to manage multiple tasks, prioritize effectively, and meet deadlines. • Teamwork & Collaboration – Works well within cross-functional teams and provides excellent internal customer service. Work Conditions • Full-time position, Monday through Friday. • Some physical requirements such as picking up and delivering mail/checks. • on-site Please submit your resume today for immediate consideration. Thank you.