Member Service Representative II

Helpshift bridges the disconnect between conventional customer service channels — such as email and phone support — and a growing consumer base that does more on mobile phones with a strong preference for messaging as the primary mode of communication. Through Helpshift’s AI-powered customer service platform, companies can resolve issues more efficiently, boosting customer satisfaction in the process. Companies such as Activision, Brex, Coupons.com, Electronic Arts, Supercell, Tencent, Zynga and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on over two billion devices worldwide and serves more than 820 million active consumers monthly.    We are looking for a Customer Success Manager to work with our West coast based customers. In this role, you will be working with customers in the US, among other places.    You’ll have the opportunity to work with today’s leading B2C brands, as they begin their journey to provide the customer support experience that their customers want and need. We are looking for self-starters, with a bias toward action that can clearly articulate their data-centric points of view and effect experiential change, to join us in revolutionizing customer relations. If you are excited to learn more about cutting edge technology including mobile-first asynchronous messaging, Bots, and AI, we’re the Customer Success team for you!   Responsibilities:  You will build strong executive and business user relationships with Helpshift’s customers.  You’ll have the opportunity to work with a global CSM team and collaborate across North America, EMEA and APAC.  You'll partner with Account Managers on value creation to successfully renew and grow the customer.  You will work with customers to establish critical goals, or other key performance indicators that aid them in achieving their goals, increasing renewals and reducing churn.  You will be the Helpshift product expert from the business user perspective, becoming a trusted, strategic advisor for your customers.  You will develop and present quarterly business review data to your customers and prepare post-meeting reports.  You will serve as your customer’s advocate throughout the duration of the contract lifecycle, from successful completion of the onboarding process to the identification and development of upsell opportunities.  You will communicate your technical knowledge of Helpshift’s platform educating clients on best practices regarding SDK configurations and internal Dashboard setup.  You will advocate for customer needs cross-departmentally and manage issue escalation to the development team as needed.  You will manage several projects and customers at one time, responding as needed to high priority client inquiries throughout the day, evening, and weekend when necessary.    Requirements:    You have 3+ years' experience helping Enterprise and Mid-Market customers reach their goals, while surpassing your teams’ measures of success in the process  You adapt quickly and thrive in a fast-paced, growing, and deadline-driven environments where flexibility and teamwork are critical  You’re able to navigate an Enterprise organization’s political landscape to develop and expand relationships at all levels while driving large-scale, highly visible, strategic initiatives for customers  You have seamlessly supported 30-40 Mid-Market and Enterprise customers at a time  Bonus points for a master's degree or equivalent experience  Phases of our recruitment journey: You send us your application with your updated resume and application form. After reviewing your candidacy, we’ll invite you for the online Interview via MS Teams with one of our Talent Acquisition Specialists and Hiring Manager. It’s a perfect chance to exchange questions and get to know each other better. There might be also an additional stage interview. At the end of our journey - hopefully you will receive an offer! Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply. 😊 That would be it from us - now we are waiting for your move! #imaginemore Privacy policy: By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Join Our Team: Billing, Collections, and Authorization Specialists Wanted Our reputable medical billing office is expanding and looking for dedicated Billing, Collections, and Authorization Specialists to join our dynamic team. Location: Brooklyn, NY Employment Type: Full-Time, In Office Salary: Competitive, based on experience Key Responsibilities: Insurance Verification: Confirm patient insurance details to ensure coverage for proposed healthcare services. Authorization Management: Prepare and submit detailed authorization requests to insurance companies, ensuring all necessary documentation is included for efficient claim processing. Billing Operations: Submit billing data to appropriate insurance providers, process claims, and resolve any denial instances to achieve maximum reimbursement for services provide Collaboration: Work closely with healthcare providers to collect necessary clinical information, streamlining the authorization approval process. Record Keeping: Maintain accurate records of all communications related to insurance claims and authorizations. Qualifications: Excellent written and verbal communication skills. Exceptional organizational and multitasking abilities. Set priorities based on urgency and financial impact Manage tools like Excel, Word, payer portals, billing software Why Join Us? We are committed to providing our employees with a supportive work environment, opportunities for professional growth, and the tools necessary to succeed in the industry. Medical billing experience is great but not required. Willing to train the right candidate.

Founded in 1937, Advancial is one of the oldest and largest credit unions in the country. We are an established and proactive full-service financial institution providing personal, convenient and advanced financial services to individuals and select group partners. Our mission is to create lasting value for our members through superior service, quality products, and innovative solutions.   At Advancial, we always strive to provide the best service and products to our members because we love what we do.  We work together to build a culture that promotes a positive employee experience.  We’ve been named a Best Company to Work for in Texas for nine consecutive years and a Best and Brightest Company to Work For nationally and locally because we’re serious about building fulfilling careers and not just day jobs.   We invite you to learn more about this position and what Advancial has to offer by completing our online application.  This position is located in our Frisco Branch.    Serves as liaison between member and the Credit Union.  Provides account information, opens new accounts, handles member's daily credit union needs.  Performs routine transactions, including deposits, withdrawals, cash advances, loan payments, transfer and check cashing.  Interviews loan applicants and processes applications.  Gathers background information and analyzes credit history.    ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties may be assigned.   Cross-sells a wide array of credit union products including loan products, deposit products, and electronic services such as CUAnywhere and online banking.     Receives checks and cash for deposit, verifies amount, and examines checks for endorsements.    Cashes checks and pays out money after verification of signatures and member balances.  Places holds on accounts for uncollected funds in accordance with Advancial policies and procedures. Receives and applies payments to Advancial loans, credit card payments and cash advances. Enters customers’ transactions into computer to record transactions and issues computer generated receipts. Maintains thorough knowledge of loan products for effective cross-selling.  Actively assists in loan process such as pulling credit reports, and ensures loan agreements are complete and accurate according to policy.  This includes data entry of member information into Credit Union system as required.  Responsible for maintaining a working knowledge of lending procedures, Credit Union guidelines, Lending Software, and the benefits and features of all loan products.    Balances currency, coin and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen. Processes loans and responds to loan questions. Opens new accounts including;  checking, certificates, money markets and IRA accounts.  Verifies eligibility for new account and processes through ChexSystems prior to opening new accounts.  Processes check orders for members. Responsible for correcting all new account exceptions or transactional errors under Teller Number. Provides account information and handle member's daily credit union needs.  Provides a variety of transaction services to members in the branch and by phone such as balance inquiry, transfer of funds, history information, stop payments or photocopy of check(s), etc.  This includes researching and resolving member concerns. Processes and balances bond redemptions when necessary. Prepares daily checks received for deposit.  This includes balancing, scanning checks, posting general ledgers. Makes copies and files correspondence and other records on a daily basis. Performs miscellaneous duties such as assisting in monitoring supplies and end of day and end of month audit procedures. Opens and closes the branch as needed. The range for this position is $18.12- $22.66/hr. and is based on experience.  Requirements EDUCATION and/or EXPERIENCE High School diploma or equivalent; with one year related experience and/or training; or equivalent combination of education and experience. This position requires the employee to be service-oriented, self-motivated, and to be able to perform a variety of tasks.   Advancial Federal Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters Advancial Federal Credit Union participates in the Electronic Employment Verification process.  Please click here for more information. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please complete the form below. If you’d like to view a copy of the company’s affirmative action plan, please complete this form.

🚀 Join Our Team of Successful Finance Brokers! We’re looking for driven professionals ready to take their career to the next level. At our firm, you’ll have access to high-quality, qualified leads, top-tier financial products, and some of the highest payouts in the industry. Whether you're experienced or just getting started, we provide hands-on support and mentorship to help you close deals and grow your income. If you're serious about building your future in finance, we’re here to back you 100%. Apply StrongerTogetherLending.com Call or text 718 873 4159

Job Description: LegalMatch is looking for a detail-oriented Member Services Operations Specialist to support our Sales and Billing Departments. This person will perform well in a fast-paced environment with accuracy and confidence. This position is an administrative role where they will assist in finalizing the sales and customer service support functions. This is not a call center position. LegalMatch offers a unique environment where your ideas are always appreciated and your contributions make an important difference. All of our employees enjoy the ability to make an immediate impact, learn new things and partake in a high-energy, vibrant working environment with extremely accomplished people. Responsibilities: Tracking and updating the status of applications, writing contracts and other documents based on existing templates, obtaining records of discipline from bar associations and courts. General bookkeeping duties ranging from adding and applying invoices, account reconciliation, verification of monthly collections spreadsheets, etc. Updating of all process steps in our CRM database. Daily interface with our Sales and Customer Services departments. Responsible for updating our Sales department in relation to policies and procedures. Updating multiple spreadsheets relating to order changes, collections, and member services. Additional projects as needed. Qualifications: Previous experience as a Billing/Administrative Assistant (1+ yrs) Experience in Microsoft Office (Word & Excel). Ability to multi-task and prioritize in a deadline-oriented environment. Quickbooks would be a plus. Perks: Beautiful high-rise view overlooking the mountains, Aces ballpark, and downtown Reno. Easily accessible for public transportation. On-site coffee shop and restaurant. Free on-site Gym. Parties/Luncheons held every other week. Enjoy Free snacks, breakfasts, lunches, and company-wide parties Open concept office with sit-to-stand desks. Business casual dress code. We encourage creativity and we are tattoo/piercing and non-traditional hair color friendly. Benefits: Health, Dental, and Vision Insurance Life insurance Paid Time Off Schedule: 8 hour shifts Monday to Friday, Day Shift No nights, No weekends

** We're seeking highly experienced Merchant Cash Advance Closers who are charismatic, competitive, and highly motivated! Enthusiastic sales representatives who know how lucrative uncapped commission roles are will thrive in this environment. ** __________________________________________________________________________________________ For a decade, Tip Top Capital has specialized in providing financing solutions to business owners throughout the U.S., Canada & Puerto Rico. Utilizing our highly coveted, internal CRM platform, as well as leveraging our 100+ lending partner relationships, our goal is to always provide our clients with the most comprehensive funding solutions available. Year after year, Tip Top Capital originates over $70+ million in annual business funding, allowing our clients to reach their utmost potential. We take pride in cultivating an environment that's conducive to everyone's success. With over 35 representatives on our team (10 being with us since our company's conception in 2016) we certainly know what it takes to prosper in this industry. Supplying tangible leads, utilizing a secured CRM platform, providing a temporary base-salary, as well as fostering an inclusive and diverse space for our team, are not obligations we take lightly. These are some of the core beliefs equating to our success and to the success of our outstanding team. Job Description: You will be working in-office (M-F) amongst the industry's leading MCA/Loan Closers. You'll be provided with all the necessary tools and resources needed to reach your financial goals on the very first day you join us. While our primary expertise lies in Merchant Cash Advance, we also provide a wide variety of financial solutions including: Small Business Loans, Lines of Credit, SBA Loans, Term Loans, Equipment Financing, Asset-Based Lending and more! Pay Structure: -Anywhere between $70,000 - $200,000 Annually In Commissions. -Unlimited Earning Potential- (Uncapped Commissions.) -Temporary base-pay on a weekly basis. -Daily performance incentive bonuses. Responsibilities/ Daily Tasks: -Contact clients via phone, email, and SMS (ALL tangible leads provided). -Effectively identify the clients goals and recommend suitable financial solutions for their specific needs. -Thoroughly inform clients about Tip Top Capital's financial products. -Collaborate with coworkers to create a productive and positive workplace environment. NOTE- This job is located in the Financial District / NYC . This is NOT a remote position. If you're serious about taking on a position with the ability to control your income and be compensated based on your performance, please contact Olivia at 646-905-0756. Check us out on Instagram: @tiptopcapital Please visit https://www.tiptopcapital.com/careers and apply via the link as well for immediate interest! Qualifications: -Strong command of English and excellent communication skills -Proven customer service and sales experience -Proficiency in negotiation and B2B sales techniques -Experience using CRM software -Background in business development and outbound calling strategies -Ability to engage in warm calling and marketing initiatives Job Type: Full-time Pay: $70,000.00 - $200,000.00 per year Schedule: Monday to Friday Supplemental Pay: -Temporary base salary -Bonus opportunities -Commission pay Experience: MCA 1 year (Required) Location: New York, NY 10005 (Required) Ability to Commute: New York, NY 10005 (Required) Ability to Relocate: New York, NY 10005: Relocate before starting work (Required) Work Location: In-person