Member Service Representative II

Helpshift bridges the disconnect between conventional customer service channels — such as email and phone support — and a growing consumer base that does more on mobile phones with a strong preference for messaging as the primary mode of communication. Through Helpshift’s AI-powered customer service platform, companies can resolve issues more efficiently, boosting customer satisfaction in the process. Companies such as Activision, Brex, Coupons.com, Electronic Arts, Supercell, Tencent, Zynga and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on over two billion devices worldwide and serves more than 820 million active consumers monthly.    We are looking for a Customer Success Manager to work with our West coast based customers. In this role, you will be working with customers in the US, among other places.    You’ll have the opportunity to work with today’s leading B2C brands, as they begin their journey to provide the customer support experience that their customers want and need. We are looking for self-starters, with a bias toward action that can clearly articulate their data-centric points of view and effect experiential change, to join us in revolutionizing customer relations. If you are excited to learn more about cutting edge technology including mobile-first asynchronous messaging, Bots, and AI, we’re the Customer Success team for you!   Responsibilities:  You will build strong executive and business user relationships with Helpshift’s customers.  You’ll have the opportunity to work with a global CSM team and collaborate across North America, EMEA and APAC.  You'll partner with Account Managers on value creation to successfully renew and grow the customer.  You will work with customers to establish critical goals, or other key performance indicators that aid them in achieving their goals, increasing renewals and reducing churn.  You will be the Helpshift product expert from the business user perspective, becoming a trusted, strategic advisor for your customers.  You will develop and present quarterly business review data to your customers and prepare post-meeting reports.  You will serve as your customer’s advocate throughout the duration of the contract lifecycle, from successful completion of the onboarding process to the identification and development of upsell opportunities.  You will communicate your technical knowledge of Helpshift’s platform educating clients on best practices regarding SDK configurations and internal Dashboard setup.  You will advocate for customer needs cross-departmentally and manage issue escalation to the development team as needed.  You will manage several projects and customers at one time, responding as needed to high priority client inquiries throughout the day, evening, and weekend when necessary.    Requirements:    You have 3+ years' experience helping Enterprise and Mid-Market customers reach their goals, while surpassing your teams’ measures of success in the process  You adapt quickly and thrive in a fast-paced, growing, and deadline-driven environments where flexibility and teamwork are critical  You’re able to navigate an Enterprise organization’s political landscape to develop and expand relationships at all levels while driving large-scale, highly visible, strategic initiatives for customers  You have seamlessly supported 30-40 Mid-Market and Enterprise customers at a time  Bonus points for a master's degree or equivalent experience  Phases of our recruitment journey: You send us your application with your updated resume and application form. After reviewing your candidacy, we’ll invite you for the online Interview via MS Teams with one of our Talent Acquisition Specialists and Hiring Manager. It’s a perfect chance to exchange questions and get to know each other better. There might be also an additional stage interview. At the end of our journey - hopefully you will receive an offer! Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply. 😊 That would be it from us - now we are waiting for your move! #imaginemore Privacy policy: By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Commercial union contractor is seeking a very qualified person join us ! Have working knowledge of the following: • Payroll and related payroll reporting functions including certified and union payrolls • HR and Employee benefits • Contractor project billing packages & project compliance You should have the following stuff: • 5+ years construction accounting experience • Construction software experience • Experience with Textura, Procore, etc • Experience with CPR DIR etc Some handy benefits we offer: • Less than normal work week PLUS union holidays • Medical, dental, and vision benefits • 401(k) with possible match • Annual discretionary profit sharing plan contribution Please submit a resume.

Founded in 1937, Advancial is one of the oldest and largest credit unions in the country. We are an established and proactive full-service financial institution providing personal, convenient and advanced financial services to individuals and select group partners. Our mission is to create lasting value for our members through superior service, quality products, and innovative solutions.   At Advancial, we always strive to provide the best service and products to our members because we love what we do.  We work together to build a culture that promotes a positive employee experience.  We’ve been named a Best Company to Work for in Texas for nine consecutive years and a Best and Brightest Company to Work For nationally and locally because we’re serious about building fulfilling careers and not just day jobs.   We invite you to learn more about this position and what Advancial has to offer by completing our online application.  This position is located in our Frisco Branch.    Serves as liaison between member and the Credit Union.  Provides account information, opens new accounts, handles member's daily credit union needs.  Performs routine transactions, including deposits, withdrawals, cash advances, loan payments, transfer and check cashing.  Interviews loan applicants and processes applications.  Gathers background information and analyzes credit history.    ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties may be assigned.   Cross-sells a wide array of credit union products including loan products, deposit products, and electronic services such as CUAnywhere and online banking.     Receives checks and cash for deposit, verifies amount, and examines checks for endorsements.    Cashes checks and pays out money after verification of signatures and member balances.  Places holds on accounts for uncollected funds in accordance with Advancial policies and procedures. Receives and applies payments to Advancial loans, credit card payments and cash advances. Enters customers’ transactions into computer to record transactions and issues computer generated receipts. Maintains thorough knowledge of loan products for effective cross-selling.  Actively assists in loan process such as pulling credit reports, and ensures loan agreements are complete and accurate according to policy.  This includes data entry of member information into Credit Union system as required.  Responsible for maintaining a working knowledge of lending procedures, Credit Union guidelines, Lending Software, and the benefits and features of all loan products.    Balances currency, coin and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen. Processes loans and responds to loan questions. Opens new accounts including;  checking, certificates, money markets and IRA accounts.  Verifies eligibility for new account and processes through ChexSystems prior to opening new accounts.  Processes check orders for members. Responsible for correcting all new account exceptions or transactional errors under Teller Number. Provides account information and handle member's daily credit union needs.  Provides a variety of transaction services to members in the branch and by phone such as balance inquiry, transfer of funds, history information, stop payments or photocopy of check(s), etc.  This includes researching and resolving member concerns. Processes and balances bond redemptions when necessary. Prepares daily checks received for deposit.  This includes balancing, scanning checks, posting general ledgers. Makes copies and files correspondence and other records on a daily basis. Performs miscellaneous duties such as assisting in monitoring supplies and end of day and end of month audit procedures. Opens and closes the branch as needed. The range for this position is $18.12- $22.66/hr. and is based on experience.  Requirements EDUCATION and/or EXPERIENCE High School diploma or equivalent; with one year related experience and/or training; or equivalent combination of education and experience. This position requires the employee to be service-oriented, self-motivated, and to be able to perform a variety of tasks.   Advancial Federal Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters Advancial Federal Credit Union participates in the Electronic Employment Verification process.  Please click here for more information. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please complete the form below. If you’d like to view a copy of the company’s affirmative action plan, please complete this form.

We are seeking a detail-oriented and organized Accounts Payable Specialist to join our finance team. This is a temporary-to-permanent position. The ideal candidate will be responsible for managing the accounts payable process, ensuring timely and accurate processing of invoices, and maintaining strong vendor relationships. This role requires a solid understanding of financial concepts, accounting principles, and proficiency in various accounting software. Responsibilities • Process accounts payable transactions, including vendor invoices and expense reports, in a timely manner • Reconcile credit card bills and statements • Reconcile accounts payable, receivable as needed • Record daily invoices and expenses • Reconcile monthly vendor statements • Maintain accurate records of all company transactions/accounts/expenses • Assist in the preparation of annual financial statements • Perform other accounting duties as assigned by management • Perform account reconciliations and ensure accuracy of financial records • Collaborate with vendors to resolve discrepancies and inquiries regarding payments • Support payroll management tasks as needed • Provide analysis on accounts payable metrics to improve processes and efficiency Requirements • Proven experience in accounts payable or related accounting roles • Solid understanding of basic accounts payable procedures and principles • Working knowledge of basic accounting software (QuickBooks Desktop) is required • Proficiency in MS Office (especially Excel) and in general computer applications (i.e. email, printers, etc.) • Strong attention to detail and problem-solving skills • Excellent written and verbal communication skills • Works independently and in a team environment • Strong understanding of financial concepts, double entry bookkeeping, and general ledger accounting • Excellent analytical skills with attention to detail for account reconciliation tasks • Proficient in data entry with strong 10-key typing skills • Ability to work independently while collaborating effectively within a team environment • Strong organizational skills to manage multiple priorities efficiently This role is essential for maintaining the financial integrity of our organization while ensuring compliance with all relevant regulations. If you are passionate about accounting and eager to contribute to our team's success, we encourage you to apply. If you meet these criteria, we will enjoy speaking with you and learning how your skillset aligns with our mission and goals. We are committed to providing an environment of mutual respect where employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion among our teammates is critical to our success as a growing national company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are proud to be an Equal Opportunity and Affirmative Action Employer.

Job Description: LegalMatch is looking for a detail-oriented Member Services Operations Specialist to support our Sales and Billing Departments. This person will perform well in a fast-paced environment with accuracy and confidence. This position is an administrative role where they will assist in finalizing the sales and customer service support functions. This is not a call center position. LegalMatch offers a unique environment where your ideas are always appreciated and your contributions make an important difference. All of our employees enjoy the ability to make an immediate impact, learn new things and partake in a high-energy, vibrant working environment with extremely accomplished people. Responsibilities: Tracking and updating the status of applications, writing contracts and other documents based on existing templates, obtaining records of discipline from bar associations and courts. General bookkeeping duties ranging from adding and applying invoices, account reconciliation, verification of monthly collections spreadsheets, etc. Updating of all process steps in our CRM database. Daily interface with our Sales and Customer Services departments. Responsible for updating our Sales department in relation to policies and procedures. Updating multiple spreadsheets relating to order changes, collections, and member services. Additional projects as needed. Qualifications: Previous experience as a Billing/Administrative Assistant (1+ yrs) Experience in Microsoft Office (Word & Excel). Ability to multi-task and prioritize in a deadline-oriented environment. Quickbooks would be a plus. Perks: Beautiful high-rise view overlooking the mountains, Aces ballpark, and downtown Reno. Easily accessible for public transportation. On-site coffee shop and restaurant. Free on-site Gym. Parties/Luncheons held every other week. Enjoy Free snacks, breakfasts, lunches, and company-wide parties Open concept office with sit-to-stand desks. Business casual dress code. We encourage creativity and we are tattoo/piercing and non-traditional hair color friendly. Benefits: Health, Dental, and Vision Insurance Life insurance Paid Time Off Schedule: 8 hour shifts Monday to Friday, Day Shift No nights, No weekends

We are a construction company looking to add a charismatic and organized Front Desk Receptionist/Office Assistant to become an integral part of our team. The primary role of the FDR/OA will be customer service and include administrative duties such as data entry, scheduling, filing, copying, mailing and inventory. Responsibilities - Be the face of the company, greeting clients, employees and other guests in a friendly demeanor wether through calls or in person, you are always ready to help. - Work closely with management to make sure day-to-day operations run smoothly. - Assist with Accounts Receivable and Payable: data entry to track expenses. Perfect for someone wanting to learn more about accounting; experience in Quickbooks a plus but not necessary. - Assist Human Resources with recruitment, on-boarding, training, performance management, dismissals. - Follow work flows, use CRM and project management software. - Assist construction supervisors as needed. - Assist owners directly with property management work, and when needed, ordering, making travel and meal arrangements. Requirements - Should be comfortable in a fast-paced environment and able to meet tight deadlines with accuracy. - Be willing to physically work at our office, not virtually. - Those who are ambitious, have a "go-get-'em" attitude, enjoy humor and genuinely have a love for people will thrive in our work environment! Benefits - Pay is competitive, based on experience - Weekly pay - We offer medical and dental benefits - Holiday and vacation pay \ To apply Apply here on Indeed, or send a cover letter, resume and apply at https://www.habitation.co/job-opportunities Job Type: Full-time, Salary Job Type: Full-time Pay: $22.00 - $24.00 per hour Expected hours: 40 per week Benefits: Dental insurance Health insurance Paid time off Schedule: 8 hour shift Monday to Friday Experience: - Administrative (mailing, emails, filing, data entry etc...): 2 years (Required) - QuickBooks: 1 year (Preferred) Language: English (Required) Work Location: In person