Operations Analyst

Position Overview maxRTE delivers software solutions that help our clients solve one of the most important challenges in healthcare — helping patients gain access to care through revenue cycle management. We are growing fast and are looking for a passionate and driven Operations Analyst to work closely with our Customer Success Managers to ensure our clients receive a best-in-class experience, with seamless operational support for their goals. Reporting to our COO, this role is essential in ensuring we deliver high-quality results for our clients, maintain accurate reporting, and resolve operational issues. A great candidate has strong analytical and problem-solving skills, is comfortable with SaaS systems and healthcare data, and thrives in fast-paced environments that require flexibility and attention to detail. What You'll Do: Manage client set up and configuration requirements during onboarding and implementation. Collaborate closely with Customer Success Managers to support client retention and expansion goals, and ensure accurate, high-quality results to our clients. Own and deliver monthly client reporting packages, ensuring accuracy and timeliness. Monitor client EDI transactions (e.g., 270/271s, 278s) and batch processes to ensure smooth operations; proactively identify, troubleshoot, and address errors or anomalies. Maintain CRM with critical client information (such as go-live dates, key contacts, and expansion opportunities) to ensure accuracy and accountability for CSMs. Assist with Prior Authorization manual workflows and definition of automation requirements with Product and Engineering teams. Run proof-of-concept test files for prospective customers in collaboration with our Sales team to demonstrate system capabilities and validate data. Produce and maintain invoicing reports to support accurate billing and internal tracking. Work with Product Management to ensure client feedback and issues are prioritized in our backlog Requirements Who You Are: You have a bachelor’s degree in business, healthcare, data analytics, or a related field. You have 1–3 years of experience in operations, business analysis, customer success/support operations, or a related field — healthcare technology or SaaS preferred. Exceptional recent graduates will be considered on a case-by-case basis. You have strong analytical skills, with experience working with tools like Excel and Google Sheets. You’re highly organized and detail-oriented, able to manage multiple priorities and deadlines. You’re a clear communicator who can collaborate effectively across teams and work directly with clients when needed. You thrive in fast-paced, high-accountability environments and are eager to roll up your sleeves to solve problems. Familiarity with healthcare technology, prior authorizations, or SaaS implementations is a plus. Benefits maxRTE is committed to training, mentoring and accelerating the career of each and every member of our team. We are deeply invested in our employees and offer: Competitive salary + bonus Other perks & stipends for remote working Team bonding and 2x annual off-site events Unlimited paid time off Dental, Vision, Health and Life Insurance About Us maxRTE is a fast-growing healthcare revenue cycle management software company, helping healthcare providers find insurance for patients. With 1 in 4 Americans having trouble paying medical bills, we strive to have impact for patients, providers and our community. Our insurance discovery software locates unknown coverage from commercial and exchange plans, Medicare, Medicaid, Tricare, worker’s comp, and Cobra for 15-20% of all self-pay patients. We easily integrate with EHRs and our web-based portal ensures secured access for employees, no matter where they work. maxRTE is an equal opportunity employer and believes in creating a supportive and diverse workplace. We want to have the best available people in every job. Therefore, the Company does not discriminate, and does not permit its employees to discriminate.