Front-of-House (FOH) Service Manager (Tyngsborough)

Epigram Brew Co. Tyngsboro, MA Craft Beer & Hospitality Leader Join a Brewpub on the Rise Epigram Brew Co. is where award-winning beer meets unforgettable hospitality. Our 350-seat brewpub and production brewery features 16 rotating beers on tap, a scratch kitchen with a craft-focused pub menu, and a distribution network that moves more than 1,000 barrels annually. We re growing fast and preparing for our next stage of expansion and we re looking for a service-obsessed leader to help us raise the bar. Why You'll Love This Role High Impact & Autonomy: Own the entire FOH experience and put your stamp on service standards, staff culture, and guest satisfaction. Career Growth: As we expand production and explore additional locations, this role offers a clear path to General Manager or multi-unit leadership. Supportive Ownership: Work directly with an active ownership team that provides resources and mentorship without micromanaging. Culture & Perks: Join a vibrant craft beer community with team outings, beer education, and staff discounts. What You'll Do Deliver a Wow Guest Experience Lead daily service, greet guests, handle escalations, and ensure consistent, high-quality hospitality. Build & Lead a Winning Team Recruit, hire, train, and inspire servers, bartenders, hosts, bussers, runners, and barbacks. Coach performance and celebrate success. Drive Operational Excellence Oversee scheduling, labor costs, opening/closing procedures, cash handling, and compliance with health and alcohol service regulations. Boost Sales & Profitability Track key metrics (labor %, guest check averages, guest satisfaction) and implement initiatives to grow to-go beer sales, merchandise, loyalty club memberships, and private event bookings. Collaborate Across Departments Partner with the Kitchen Manager and Brewery team to coordinate menu changes, beer releases, and special events. What We're Looking For Proven success leading high-volume, full-service operations (brewpub, restaurant, or hospitality venue). Passion for hospitality and team development, with a hands-on leadership style. Strong skills in scheduling, cost control, and conflict resolution. Understanding of craft beer culture and alcohol service regulations (TIPS certification preferred). Willingness to work nights, weekends, and holidays as needed. Compensation & Benefits Competitive base salary: $65,000 $80,000 (commensurate with experience). Annual performance bonus tied to labor % and guest satisfaction. Health, and dental insurance, paid time off, and staff beer/merchandise perks. Two consecutive days off each week to support work-life balance. Reporting Structure Reports to: Ownership Team (active partners who provide support, strategic guidance, and resources). Ready to Lead?If you re a service-driven professional who loves craft beer, thrives in a high-energy environment, and wants to help shape a growing brand, we d love to hear from you. Apply now with your r sum and a brief note on why you d be the perfect fit. Cheers to your next great opportunity at Epigram Brew Co.