Part time Secartary (South Ozone Park)

Job Title: Remote Customer Service Representative – Wheelchair Ambulette Transportation Location: Work from Home (U.S.-based) Company Overview: We are a compassionate and reliable non-emergency medical transportation (NEMT) company specializing in wheelchair Ambulette services. Our mission is to provide safe, punctual, and respectful transportation for individuals with mobility challenges. As we grow, we’re looking for a Customer Service Representative who is an independent thinker, thrives in a remote work environment, and is deeply committed to providing exceptional service to those who depend on us. Position Summary: As a Customer Service Representative, you will serve as the first point of contact for clients and caregivers. You’ll handle scheduling, ride confirmations, inquiries, and service issues—all while delivering empathetic, solution-oriented support. Key Responsibilities:    •   Answer inbound calls and respond to emails in a courteous and professional manner    •   Schedule, modify, and confirm transportation appointments using dispatch software    •   Proactively communicate with drivers and clients to ensure timely pickups and drop-offs    •   Troubleshoot ride issues and resolve conflicts or concerns quickly and calmly    •   Maintain accurate and organized ride logs and customer notes    •   Follow HIPAA and ADA compliance protocols Who You Are:    •   Self-motivated and able to work independently without constant supervision    •   Excellent communicator with a calm, clear phone manner    •   Tech-savvy and comfortable using dispatch and scheduling software (training provided)    •   Empathetic, respectful, and patient—especially when working with elderly or disabled passengers    •   Detail-oriented and able to multitask in a fast-paced virtual environment Qualifications:    •   High school diploma or equivalent    •   Prior experience in customer service (NEMT or healthcare a plus)    •   Reliable internet and a quiet home office setup    •   Strong organizational and time-management skills    •   Availability for weekday shifts (some weekend or after-hours coverage may be requested) Why Join Us?    •   100% remote work    •   Supportive team culture    •   Opportunity to make a meaningful difference every day    •   Flexible scheduling for the right candidate    •   Training provided and growth potential ⸻ To Apply: Send your resume and a short paragraph about why you’d be a great fit to HeartsandHomesNY@gmail.com We look forward to hearing from thoughtful, service-driven applicants.