Negotiable Salary
201 60th St, Brooklyn, NY 11220, USA
Job Description: Elegant Linen is seeking a detail-oriented and customer-focused individual to join our team. The ideal candidate will manage product data entry and updates on Shopify and Odoo, have basic computer skills, and provide outstanding customer service. Responsibilities include answering phone calls, emails, and chats, assisting customers with order inquiries and product recommendations, and resolving issues efficiently. Strong communication skills, a proactive attitude, and the ability to multitask are essential. Key Responsibilities: Enter and update product, order, and customer data in Shopify and Odoo with high accuracy; maintain data integrity. Handle customer inquiries via phone, chat, and email; provide product recommendations and assist with purchasing decisions. Assist with order placement, status updates, changes, refunds/exchanges, and issue resolution. Respond to chats and emails promptly; follow up as needed. Ability to work with Excel sheets. Work and interact with other location managers and sales team members to ensure smooth operations. Required Qualifications: Most important: proficient in computers; experience with Excel, Shopify, and Odoo is a plus. Excellent written and verbal communication; strong phone etiquette. Strong customer-service orientation, problem-solving skills, and ability to multitask. Detail-oriented, organized, and capable of working independently. Nice to Have: Experience in ecommerce, bed linen, and home decor. Multilingual abilities.