Dispatcher Customer Service Representative (Denver)

Master Rooter Plumbing LLC is a family-owned and operated 24/7 Plumbing and Mechanical Company that prides itself on delivering honest and ethical industry practices throughout the community. Our Dispatchers earn a competitive salary of $20 - $24/hr based on experience. We offer comprehensive benefits including medical, dental, vision, optional life and AD&D, critical illness, accident, healthcare FSA/HSA, and accrued PTO starting day one! Plus, you get your birthday off! The best perk of this Dispatcher position is the opportunity to be in control of your own destiny by using your ability to work both hard and smart. If you are passionate about organizing, detail-oriented, and enjoy working with people, apply today! ESSENTIAL DUTIES AND RESPONSIBILITIES Dispatch techs properly with constant communication MUST HAVE Service Titan experience Monitor work order progress, and communicate updates effectively Maintain positive and encouraging relations with techs and customers Keep work order system (Fleetmatics) and all other communication tools updated Provide prompt and effective customer service Effectively communicate timely and accurate information to maintenance techs, dispatch team, and property management staff Establish positive relations with key contacts in other departments & clients Work weekends & holidays as needed or as schedule dictates A DAY IN THE LIFE OF A MAINTENANCE DISPATCHER As a Dispatcher for Master Rooter Plumbing, HVAC & Excavation, you lead, manage, and hold accountable our technicians. This means determining if work orders can be handled by the team, as you also schedule and dispatch them based on current workload. You are great at multitasking, so you manage work order completion from beginning to end ensuring jobs have been completed, invoices have been properly filled out & follow-up calls have been made to the customer. You are proactive and enjoy coming up with ways to streamline processes, prevent problems before they happen and escalate issues as needed. You are a have a 'get it done' attitude and are a strategic problem solver. Some might find it stressful, but you thrive in this fast-paced and challenging yet flexible environment. Your sense of urgency and commitment will be helpful as you answer and follow up on emergency calls. MINIMUM QUALIFICATIONS: High school diploma or equivalent (required) One year experience in dispatching/logistics (preferred) One year direct customer service experience (preferred) Excellent verbal and written communication skills Experience in scheduling/managing multiple priorities Proficient in MS Office, and able to learn and adapt to new software Previous experience in an office/administration setting Master Rooter Plumbing, Excavation, & HVAC, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Must be able to pass a pre-employment background check. Job Type: Full-time Salary: $20.00 - $24.00 per hour Schedule: 5x8 (Tues-Sat) 8 hour shift Day shift Holidays No nights Weekend availability Work Location: One location Job Type: Full-time Pay: $20.00 - $24.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Vision insurance Schedule: 8 hour shift Day shift Application Question(s): What is your level of familiarity with plumbing and/or HVAC terminology? (Rate from 1-5 with 5 being the highest) Experience: Dispatching: 1 years (Required) Work Location: In person Master Rooter Plumbing, Excavation, & HVAC, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.