Patient Care Coordinator

Patient Care Coordinator $28~$32/Hour DOE | Full-Time | High-Performance Front Office Role Smile Central Park - A Modern, Established Dental Practice – Manhattan, NY (Central Park South) Do you thrive on making great first impressions while also driving results? Our long-standing, modern dental practice in the heart of Manhattan is looking for a Patient Care Coordinator who delivers exceptional patient care in person—and ensures the business side of the practice runs smoothly and successfully. If you’re a people-first professional with a knack for collections, scheduling, and treatment plan conversions, we want you on our team. Why You’ll Love This Role $23–$30 per hour, based on experience Full-time schedule: 5 days/week, no weekends Full benefits: Medical, Dental, Vision, Life, PTO, 7 paid holidays 401(k) with up to 4% match Employee Assistance Program for you and your family Voluntary benefits: pet insurance, identity theft protection, and more Safe, PPE-protected, CDC-compliant environment Continuing education opportunities What You’ll Do Deliver top-tier patient service at every touchpoint, from check-in to checkout At check-in: Welcome patients warmly and create a positive start to their visit Reappoint for their next recare before they leave Collect over-the-counter balances with confidence Verify and update personal and insurance details At checkout: Present treatment plans and associated fees clearly Convert treatment recommendations into scheduled appointments Provide after-visit documents (receipts, school notes, reminders) Manage and work the recall/reappointment list to keep the schedule full Monitor and minimize cancellations through proactive communication Partner with the practice manager and clinical team to keep the daily schedule optimized and on goal Answer phones promptly and professionally, turning inquiries into booked appointments Support compliance and maintain organized, accurate patient records Requirements What We’re Looking For Minimum of 3 years dental front office experience (collections and scheduling experience required) Strong skills with scheduling software and Microsoft Office Experience with dental software systems preferred Associates degree in business or office administration a plus Solid communication skills and a professional, friendly demeanor Highly organized, detail-oriented, and committed to both patient satisfaction and office performance Benefits Full-time opportunity, five days a week. Base pay is around $30 an hour depending on experience.