Administrative Team Member – Customer Service (Long Island City, NY)

Customer Service / Administrative Team Member Location: Long Island City, NY Schedule: Full-Time 36-38 hours| Tuesday- Friday 8am-4:00pm, Saturday 8am-2:30pm Saturday, and Holiday- availability required Compensation: $20–$23/hour At Pain D'Avignon, we are deeply passionate about the craft of traditional French bread and pastry making. From our commissary in Long Island City, we deliver fresh, artisanal baked goods daily to our growing network of wholesale clients and retail locations throughout New York City. We are a close-knit, mission-driven team that values quality, consistency, and genuine hospitality. We are seeking a detail-oriented and dependable individual to join our Administrative and Customer Service team. This position plays a key role in ensuring seamless communication between clients and internal teams, accurate order processing, and high-quality administrative support. The ideal candidate brings a proactive mindset, excellent communication skills, and thrives in a fast-paced environment. Bilingual fluency in English and Spanish is highly preferred. This role is for someone who enjoys being part of a supportive team and who takes pride in delivering exceptional service and operational excellence. Key Responsibilities Answer and manage incoming customer calls, and emails in a professional and courteous manner. Accurately process and enter customer orders, modifications, and inquiries. Track and resolve delivery issues and coordinate with production and logistics teams. Maintain and update customer data, pricing, and order history in internal systems. Work closely with Accounts Receivable to apply and reconcile payments and resolve account discrepancies. Scan and organize daily invoices for archival and internal reporting purposes. Greet and assist visitors and colleagues with general office inquiries. Monitor and replenish office inventory and supplies as needed. Prepare and distribute daily production reports, invoices, and delivery labels. Handle sensitive information with discretion and maintain confidentiality. Support the Executive and Administrative teams with clerical and project-based tasks as needed. Preferred Qualifications Minimum 2 years of experience in customer service, administrative support, or a similar office-based role. Experience in the food, hospitality, or wholesale industry is a plus. Strong organizational skills and attention to detail — accuracy is essential. Excellent interpersonal and written/verbal communication skills. Bilingual in English and Spanish strongly preferred. Strong computer skills, including proficiency with Microsoft Office and ability to learn industry-specific software. Ability to multitask, prioritize workload effectively, and work independently or as part of a team. A professional, positive demeanor and strong sense of accountability. Must be available for holiday shifts as needed. Compensation & Benefits Hourly Rate: $20–$23/hour, depending on experience Benefits Include: 90% employer-paid health insurance Paid sick time Pre-tax commuter/transit benefit program After 1 year of continuous employment: Paid vacation 401(k) match program Opportunities for advancement and professional growth How to Apply Please submit your resume as a PDF attachment. Applications without resumes may not be considered. Pain d’Avignon is an equal opportunity employer. We are committed to building a diverse and inclusive team and fostering a workplace culture where all employees feel respected, valued, and empowered.