Customer Operations Supervisor

Who We Are RYNO Strategic Solutions is an innovative, full-service digital marketing company with 350+ RYNOs offering exceptional internet marketing services since 2008. We stay ahead of our competition with top-notch proprietary strategies, tracking, and reporting. Due to our total transparency, our customers always know exactly what they receive through their marketing efforts with us. We are dedicated to helping Home Service companies find their customers online by utilizing the most cost-effective desktop and mobile strategies. Our Mission Connecting people to local businesses that improve the quality of their lives. Our Values We prioritize INTEGRITY and transparency in every interaction, building trust and delivering lasting value. We aim for EXCELLENCE in everything we do, ensuring exceptional outcomes for clients and continuous growth for our team. We take ACCOUNTABILITY for our successes and failures, fostering a culture of trust and collaboration to deliver impactful results. We think differently, pursue INNOVATION relentlessly, and embrace every challenge as an opportunity for growth. OBJECTIVITY drives our decision-making because data-backed solutions plus industry expertise wins every time. Summary of Position RYNO Strategic Solutions is seeking a highly motivated and experienced Customer Experience Coach to join our team! The successful candidate will be responsible for working one-on-one with Customer Service Representatives (CSRs) in the Home Service Industry to improve their communication skills, overcome objections, and book more service calls. As a coach, you will provide guidance and support to help our CSRs deliver outstanding customer experiences that exceed expectations. The ideal candidate is passionate about helping others develop their skills and achieve their goals. They will have excellent communication skills in developing relationships with Customer Service Representatives, managers, and company owners. Position Responsibilities Work with CSRs one-on-one to develop and improve their communication, objection handling, and sales skills Provide feedback on calls and identify areas for improvement Perform routine call reviews to track the implementation of learned tools Develop and implement training programs to help CSRs improve their performance Monitor and report on CSR and team performance metrics, identifying trends and opportunities for improvement Collaborate with management and other stakeholders to ensure that training and coaching align with business goals and objectives Keep up-to-date with industry trends and best practices, sharing your knowledge and expertise with the team Other tasks as assigned by management Requirements 3+ years of dedicated experience in a training or coaching role, preferably in the Customer Service industry 1-2 years of in-room facilitation training for adults in a for-profit organization setting  1-2 years of public speaking experience preferred, e.g., facilitating in-person workshops, facilitating client meetings, or moderating webinars Potential for up to 25% travel after proven performance, e.g., running presentations and interactions with CSRs and business owners. The decision to offer travel opportunities will be made individually, based on each employee's proven capabilities. This is a potential perk for those who excel in their roles.  Training and certification in coaching methodologies preferred Knowledge and understanding of adult learning methodologies Basic Home Service Industry experience with knowledge of service delivery and scheduling processes preferred Familiarity with CRM systems and call center technologies preferred Superior communication and interpersonal skills, with the ability to build rapport, develop relationships, and inspire team members to achieve goals and exceed expectations High proficiency in analyzing and identifying data and trends High level of ability to work independently with strong time management, problem-solving, and conflict-resolution skills Core business hours span from 7:00 AM to 6:30 PM in each employee’s local time zone. The role requires a 40-hour, full-time commitment. Applicants within the Mountain and Pacific time zones preferred The total compensation for this salaried, non-exempt opportunity includes a base salary of $55,000 to $65,000, the potential for bonuses, plus benefits. This is our target compensation range and is subject to multiple factors, including role, level, experience, and location. This role is eligible for a quarterly performance-based bonus. Bonus eligibility is based on performance metrics and company results. As you go through our interview process, your recruiter will work with you to identify a competitive base salary within the proposed range. Benefits We’ve got you covered! RYNO is proud to offer a variety of benefits to support employees and their families, including: Remote-first culture with flexible work options Performance based bonuses to reward excellence Medical, Dental, Vision, and Life Insurance 401(k) matching to help you plan for your future 6 weeks of paid parental leave for new parents $2,000 annual tuition reimbursement for continued education Wellness stipend to support your health and fitness Monthly data stipend to support your remote work environment Paid vacation and sick time off for work-life balance 10 paid holidays to enjoy throughout the year Paid days for a Cause to give back to your community Paid birthday holiday to celebrate your special day Comprehensive Employee Assistance Program for personal support Leadership and career advancement opportunities Anniversary rewards to celebrate milestones Inclusion, Diversity, Equity & Access (IDEA) Committee Awesome team merch! About RYNO Strategic Solutions RYNO Strategic Solutions (RYNO) and Blue Corona, two leading digital marketing agencies specializing in the home services industry, merged into one company in September 2024. This strategic union combines nearly 30 years of expertise from both companies, unified under the RYNO Strategic Solutions brand creating an unrivaled market leader. With nearly 30 years of combined experience and data-driven insights in home services marketing, the newly unified RYNO Strategic Solutions offers unmatched expertise, and a robust portfolio of services designed to help home service contractors create, capture, and convert more leads from their digital marketing investments. This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Are you a people person with a drive for success? Do you thrive in fast-paced environments where every day brings new challenges and opportunities? Join our dynamic team as a Customer Service & Sales Representative and build a career where your ambition is rewarded. What You’ll Do:     •    Engage directly with customers to deliver outstanding service and personalized solutions     •    Represent top-tier clients with professionalism and integrity     •    Drive sales through consultative conversations and relationship building     •    Troubleshoot, problem-solve, and ensure customers leave with a positive experience     •    Learn proven sales systems while developing communication and leadership skills What We Offer:     •    Comprehensive training and mentorship from day one     •    Hands-on experience in customer relations and business-to-business sales     •    A clear path for professional growth and management opportunities     •    A team-oriented culture that celebrates wins and supports growth     •    Competitive pay with performance-based incentives What We’re Looking For:     •    Strong communication and interpersonal skills     •    A positive attitude and student mentality     •    The ability to adapt, problem-solve, and work with urgency     •    Desire for professional development and leadership opportunities

Join our dynamic team at OneTouch Direct, a leader in providing comprehensive contact center solutions to Fortune 500 companies. We pride ourselves on delivering exceptional service while cultivating a supportive and engaging workplace culture. We are currently seeking an experienced Call Center Supervisor to oversee our operations and be a pivotal part of our continued growth. As a Call Center Supervisor, you will be responsible for managing a team of customer service agents, ensuring optimal performance, and maintaining high levels of employee engagement. You will play a crucial role in driving key performance indicators and contributing to our mission of excellence in service delivery. Key Responsibilities: Lead and supervise a team of call center agents, ensuring adherence to policies and optimum performance. Monitor, analyze, and report on team performance metrics, identifying areas for improvement. Conduct regular coaching sessions and training to foster employee development and motivation. Develop and implement strategies to achieve performance targets and enhance operational efficiency. Ensure high levels of customer satisfaction through effective management of service delivery. Handle escalated customer queries and resolve complex issues as they arise. Collaborate with upper management to align departmental goals with organizational objectives. Requirements 2+ years of supervisory experience in a call center environment Strong leadership and team management skills Exceptional verbal and written communication abilities Ability to analyze data and make informed decisions Knowledge of call center operations and metrics Proficiency in call center management software and Microsoft Office Join us at OneTouch Direct, where you can drive positive change, inspire your team, and make a difference in the lives of our customers! Benefits Full time. 40 hours per week schedule with overtime opportunities! Great pay. Hourly base salary + benefits! Training. Paid training & development Benefits. Health Care Plan (Medical, Dental & Vision) Growth. Opportunity for professional and personal growth Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment

SEND YOUR RESUME TO candidates@gspcampaigns.com Are you outgoing, energetic, and looking to kick-start your career in marketing and promotions? Join our fast-growing team as a Brand Ambassador! We are a marketing agency based in Midtown Manhattan, and we’re currently hiring Brand Ambassadors to represent well-known brands at pop-up events, retail activations, and promotional campaigns across NYC. ✅ What We Offer: Full-time, in-person position (NO REMOTE) Weekly pay Fun, team-oriented environment Paid training (no experience required!) Opportunities for growth and leadership roles 💼 Responsibilities: Represent our clients in a professional, engaging manner Set up and manage event booths Provide product information and samples Interact with customers and build brand awareness Work closely with team members and event managers 📍 Location: In-person events across NYC 📅 Start Date: ASAP 💵 Compensation: 800-1.2K per week 🎯 Requirements: Must be 18+ Positive attitude and strong communication skills Available to work full-time, including weekends if needed Bilingual a plus (but not required) Apply Now! To be considered, please send your name, phone number, and a few lines about why you’re a good fit. Attach your resume if you have one! 📩 Email us today to candidates@gspcampaigns.com positions filling fast!

Want to Make a Difference for Others as a Leader in Healthcare? Welcome to Serenity.  If you’ve ever thought about a career in healthcare but didn’t know where to start — this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like.   No Healthcare Experience? We’ve Got You. We’re not hiring for medical know-how — we’re hiring leaders. If you can motivate a team, hit goals, and keep things running smoothly, you’ll thrive here. Bring your leadership skills and personal drive to achieve key metrics and help others do the same, and we’ll teach you the rest.   The Role: Call Center Supervisor | Fort Worth, TX You’ll guide a team that’s all about creating a smooth, supportive experience for every caller. From training and coaching to handling escalations with care, you’ll set the tone and keep the flow calm, professional, and productive.   What You’ll Be Doing: Lead a team that brings calm, concierge-level care Coach with heart—accountability, feedback, support, growth Handle tough calls with grace and a focus on solutions Use data and performance metrics to level up service Keep standards high and the patient experience world-class   What You Need: Minimum 1 year experience as a customer service supervisor Background in call center environment is ideal Passion for helping patients and developing teammates Attention to detail and proven track record of achieving performance metrics Clear, confident communication Calm under pressure, quick with smart decisions Adaptable and driven by results   Why You’ll Love It: Build your skills in an environment driven by excellence Competitive pay based on experience Fast-growing company = big opportunities for career progression Luxe-level benefits: We cover 90% of medical, dental & vision  401(k) – because your future deserves self-care too  10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge  Bring your crew:  referral bonuses when you refer great people   Who We Are:  Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.    Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.    

Are you a highly organized, self-motivated, and detail-oriented professional looking for a flexible, part-time opportunity? A busy real estate broker in the Brooklyn area is seeking a personal assistant to help streamline daily operations and support client-facing activities. Location: Varied locations/Remote/Hybrid Hours: flexible schedule. Key Responsibilities: Administrative Support: Manage the broker's calendar, schedule appointments, and coordinate and perform showings. Client Communication: Assist with client follow-ups and respond to general inquiries via phone and email. Marketing & Social Media: Help with social media posts. Transaction Coordination: Assist in gathering and organizing necessary documents for listings and contracts. General Errands: Run occasional errands related to the business. Qualifications: Strong organizational skills and ability to multitask effectively. Excellent written and verbal communication skills. Proficiency with social media platforms. Prior experience in a real estate office or as an administrative assistant is a plus. Discretion and a high degree of professionalism are essential. To Apply: Please submit your resume and a brief cover letter outlining your relevant experience and why you would be a great fit for this role. We look forward to hearing from you!