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Helpdesk Specialist

Negotiable Salary

Trinity Global Consulting

Washington, DC, USA

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Description

Duties May Include: ·       Provide helpdesk support via on-site (in person), remote, telephone, and email channels ·       Respond to and troubleshoot technical support requests for desktop, laptop, tablet, mobile device applications, and printers ·       Troubleshoot and resolve issues with USAB desktop software applications, including Microsoft Office 365, VPN software, and agency applications ·       Perform proactive and preventive maintenance of desktop, laptop, tablet, and mobile devices ·       Configure desktop, laptop, tablet, and mobile device security settings in accordance with CISO guidance ·       Deploy standard disk images of USAB computers and mobile devices ·       Document and maintain standard hardware, operating system, and software configurations ·       Manage deployment of new computers and mobile devices, reconfiguration of previously used equipment ·       Provide hands-on technical support for 2 conference rooms including equipment setup and troubleshooting ·       Coordinate configuration changes via the defined Change Configuration Board (CCB) process ·       Provide deskside support between 8:00 AM and 5:00 PM EST, Monday through Friday Requirements Required Qualifications: ·       Minimum 5 years of experience as an Enterprise Services Desk Specialist ·       Experience providing technical expertise in enterprise systems and cloud systems (M365, AWS, Google platforms) ·       Knowledge of IT Hardware and Software Systems and Applications support ·       Experience with help desk software for accurately recording and tracking calls ·       Understanding of desktop, laptop, tablet, and mobile device support procedures ·       Knowledge of Microsoft Office 365 applications and common business software ·       Experience with anti-virus software and security compliance procedures ·       Ability to obtain and maintain Public Trust security clearance Benefits At Trinity Global Consulting (TGC), we value our employees and provide a comprehensive benefits package that includes: Medical, Dental & Vision Coverage – Full coverage for employees and family through CareFirst and VSP. Paid Time Off – Minimum of 2 weeks PTO in accordance with contract requirements. Paid Holidays – 11 federal holidays observed annually. Disability & Life Insurance – Short-term/long-term disability, life insurance, and AD&D coverage included. 401(k) Retirement Plan – Competitive plan managed through Ameritas. Professional Training – Formal training provided as required, with additional learning opportunities based on role.

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Washington, DC, USA
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