Negotiable Salary
Trinity Global Consulting
Washington, DC, USA
Duties May Include: · Provide helpdesk support via on-site (in person), remote, telephone, and email channels · Respond to and troubleshoot technical support requests for desktop, laptop, tablet, mobile device applications, and printers · Troubleshoot and resolve issues with USAB desktop software applications, including Microsoft Office 365, VPN software, and agency applications · Perform proactive and preventive maintenance of desktop, laptop, tablet, and mobile devices · Configure desktop, laptop, tablet, and mobile device security settings in accordance with CISO guidance · Deploy standard disk images of USAB computers and mobile devices · Document and maintain standard hardware, operating system, and software configurations · Manage deployment of new computers and mobile devices, reconfiguration of previously used equipment · Provide hands-on technical support for 2 conference rooms including equipment setup and troubleshooting · Coordinate configuration changes via the defined Change Configuration Board (CCB) process · Provide deskside support between 8:00 AM and 5:00 PM EST, Monday through Friday Requirements Required Qualifications: · Minimum 5 years of experience as an Enterprise Services Desk Specialist · Experience providing technical expertise in enterprise systems and cloud systems (M365, AWS, Google platforms) · Knowledge of IT Hardware and Software Systems and Applications support · Experience with help desk software for accurately recording and tracking calls · Understanding of desktop, laptop, tablet, and mobile device support procedures · Knowledge of Microsoft Office 365 applications and common business software · Experience with anti-virus software and security compliance procedures · Ability to obtain and maintain Public Trust security clearance Benefits At Trinity Global Consulting (TGC), we value our employees and provide a comprehensive benefits package that includes: Medical, Dental & Vision Coverage – Full coverage for employees and family through CareFirst and VSP. Paid Time Off – Minimum of 2 weeks PTO in accordance with contract requirements. Paid Holidays – 11 federal holidays observed annually. Disability & Life Insurance – Short-term/long-term disability, life insurance, and AD&D coverage included. 401(k) Retirement Plan – Competitive plan managed through Ameritas. Professional Training – Formal training provided as required, with additional learning opportunities based on role.