Browse
···
Log in / Register

Customer Support Team Lead

Negotiable Salary

CareDesk

Sacramento, CA, USA

Favourites
Share

Description

CareDesk is seeking a dynamic and tech-savvy Client Experience Lead to oversee and continuously improve the client journey across all customer-facing functions. This role combines leadership of frontline support staff with responsibility for optimizing workflows, technology systems (with a focus on Zendesk and CRM platforms), and service delivery practices. The Client Experience Lead will ensure clients and users receive timely, accurate, and professional support while also driving process improvements that enhance satisfaction, reduce friction, and strengthen long-term relationships. This role is ideal for someone who thrives in fast-growing environments, is equally comfortable with technology and people leadership, and can jump between strategy and hands-on execution. Key Responsibilities Lead and coach support staff handling client service requests, ensuring consistent service standards and professional communication. Own and optimize the ticketing and CRM systems (Zendesk preferred) to improve usability, efficiency, and reporting accuracy. Monitor and analyze client interactions to identify friction points, escalate trends, and implement journey improvements across all touchpoints. Resolve complex or escalated client issues with professionalism and speed, setting the standard for service recovery. Collaborate with other functions (operations, IT, HR, RCM, etc.) to address systemic issues and improve cross-departmental workflows. Develop, document, and implement support policies and standard operating procedures to align with best practices. Track key performance indicators (KPIs), prepare reports, and present actionable insights to leadership. Introduce and champion technology enhancements that improve client service and team efficiency. Act as a subject matter expert on CRM and client support tools, providing guidance and training to team members. Qualifications Education & Experience Bachelor’s degree preferred; alternatively, 5+ years of relevant experience in client support, customer experience, or operations, with at least 1–2 years in a leadership role. Zendesk certification (or similar CRM system certification) preferred Healthcare or professional services background strongly preferred Skills & Competencies CRM & Support Expertise: Strong knowledge of CRM and support platforms (Zendesk preferred), with the ability to configure, optimize, and train others on system use. Client Journey Mindset: Proven ability to map, analyze, and enhance user journeys to improve client satisfaction and reduce friction across touchpoints. Process Improvement: Skilled in diagnosing workflow challenges, standardizing procedures, and implementing scalable improvements. Prioritization & Execution: Demonstrated ability to manage multiple priorities, balance short-term service demands with long-term improvements, and thrive in a fast-paced environment. Communication: Strong written and verbal communication skills, with the ability to draft policies, craft client-facing correspondence, and prepare executive-level updates. Leadership & Coaching: Experienced in guiding, mentoring, and holding team members accountable, setting high service standards and fostering continuous improvement. Analytical Thinking: Ability to interpret KPIs, identify trends in client interactions, and translate data into actionable insights for leadership. Success in this role will be measured by: Improved client satisfaction and reduced escalations across all support channels. Shorter resolution times and increased first-contact resolution rates. Clear, consistent documentation of support processes and user journeys. Higher team performance through coaching, accountability, and adoption of best practices. Demonstrated enhancements to workflows, tools, and client touchpoints that create a smoother overall client experience. Benefits 401(k) 401(k)matching Health Insurance Dental Insurance Vision Insurance Life Insurance Paid Time Off Flexible Schedule

Source:  workable View original post

Location
Sacramento, CA, USA
Show map

workable

You may also like

Workable
ARF Administrator/Medical Logistics Coordinator
Are you passionate about helping others live their best lives? Ready to lead a small team, manage a home environment, and support residents in meaningful ways every day? We’re looking for a ARF Certified Administrator to oversee our Community Care Facility (CCF) homes within the Residential Program. In this rewarding role, you’ll blend leadership, compassion, and organization to create a safe, supportive, and empowering space for our residents. Assists the Residential Department in a variety of roles, including but not limited to transporting residents to medical appointments and completing required paperwork, scheduling medical appointments, assisting group home residents with their personal needs and/or household responsibilities, and performing clerical tasks in the nurses’ office as needed. Pay Rate: $25.00-$26.00/Hour ***This position is in the Glendale*** This position will include overseeing 1 CFF home 20 hours per week and completing medical appointments 20 hours per week. Requirements ENTIAL DUTIES AND RESPONSIBILITIES include the following: ARF Administrator Protocols: 1. The Administrator ensures and maintains regulatory compliance as mandated by Community Care licensing and Regional Centers. 2. The Administrator ensures the health, well-being, and safety of the Members. 3. Responsible for maintaining regular communication with conservators and other outside agency representatives. 4. Maintains appropriate staffing for the facility in accordance with the program design by hiring and training staff, generating schedules to ensure adequate supervision and support of the Members, as well as by delegating those duties that will best serve the Members and the needs of the home. 5. Oversees daily facility operations- i.e. Member notes documentation, medication audits, personal and incidental funds disbursement and audits, physical plant inspections. 6. Maintains Member and staff files, timecard review, amendments and approval, conducts employee 90-day probationary reviews and annual performance evaluations. 7. Actively participates in the process of selecting residents to fill facility vacancies. 8. Communicates with staff regarding quality care assurance. 9. Maintains safety compliance to prevent staff and Member injuries. 10. Responsible for resident care such as scheduling medical appointments, following up on recommendations by the doctor and ensuring the well-being and the overall medical condition of the Members. 11. Responsible for evaluating, developing, and implementing Individual Service Plans in conjunction with program staff and home managers for CCF Members. 12. Participates, as needed, with placement agency counselors, residents, family, and home manager in the annual review process. 13. Responsible for all resident records in the home via regular reviews and updating 14. training and monitoring care providers re: entries, etc., including medical and dental appointments and Member weights. 15. Maintains a schedule that allows for weekly visitation, leading socialization groups, etc., with each home and its residents. 16. Responsible for reporting immediately to the Director of Residential Services any unusual incidents that might be harmful to the health, safety and/or welfare of the residents, staff, and visitors. 17. Audits and monitors facility petty cash, consumer P&I funds, and consumer spend-down funds. 18. Coordinates Members’ medical and dental appointments and communicates to staff, parents and the Director of Residential Services all pertinent medical information. 19. Maintains regular communication with Members’ Day programs. 20. Ensures that the Member Contact information in Knack reflects the most current information. 21. Performs monthly house inspections. 22. Participates in initial and ongoing training and promotes staff attendance in all mandatory in-services and departmental training. 23. Responsible for ensuring that vehicle inspections are completed on each shift, per protocol on the WhipAround application. 24. Attends agency meetings as assigned by Director of Residential Services. Attends weekly meetings with the Director of Residential Services. 25. Serves as a back-up ARF Administrator to the Weekend QA Manager according to schedule, to be rotated between all QIDP Administrators and ARF Administrators. Medical Logistics Coordinator Protocols: 1. Transports residents to medical appointments in company vehicles. May be required to drive long distances (50+ miles) on freeways. 2. Ensures that during medical appointment all paperwork (intervention sheets) is filled out and signed by the doctor, dentist, therapist, etc. 3. At the appointment, interacts with the doctors/nurses/medical assistants to ensure the resident receives the proper attention. 4. Once the resident is finished with the appointment, he or she is to be transported to his/her day program or their home. If the resident is “fasting”, provides him/her their morning meal and medications. If the resident is unable to return to the program or his home and stays in the nurse’s office for any period of time, medical transporter may be asked to supervise the resident and provide his/her needs of food, drink, activity, or assist with toileting. 5. May be asked to stay with a resident in their home or at the hospital according to residents’ need. 6. After the appointment, makes a copy of the intervention sheet and places it in the resident’s file located in the nurse’s office. In addition, scans the intervention sheet and enters it into the electronic file, and enters appointment information into the residential database. The original copy of the interventions sheet will be submitted to the nurse. 7. Responsible for scheduling follow-up appointments as indicated by the doctor on the intervention sheet. 8. Responsible for scheduling appointments according to the nurses’ requests for medical appointments and for completion of the intervention sheet for those appointments per nurses’ instructions. 9. Responsible for entering scheduled appointments on the appointment calendar and for completion and distribution of the weekly medical appointment calendar to the nurses, QIDP/Administrator, residential homes, and New Horizons day programs. 10. Responsible for coordinating vehicle usage for medical appointments. 11. May be asked to deliver monthly medication cycles to day programs as needed and return to the nurses any day program medication surplus. 12. Alert the Nursing Office Coordinator of the vehicle maintenance needs should any arise during their use of the vehicle utilizing WhipAround. 13. Performs other clerical duties as designated by the Residential Administrative and Nursing staff. 14. May be asked to work as a Direct Support Professional in the homes based on program needs. 15. May be asked to serve as a back-up medical transporter for other programs as needed. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. CORE COMPETENCIES: Accountability Adaptability Communication/Collaboration Culture Awareness & Sensitivity Empowers Others Excellent Customer Service Leadership Problem Solving/Innovation Responsibility Teamwork Requirements Must speak English. * High School Diploma or equivalent required. * Driving required. Must be willing to drive 8-passenger van. * Must be at least 21 years of age. * Must have valid California Driver License and driving record acceptable to our insurance carrier * Legally driving for at least 3 years in the United States * Must successfully pass all pre-employment requirements, including background check, drug screening and physical EDUCATION and/or EXPERIENCE: Current ARF Certification required prior to hire. A bachelor’s degree in psychology, counseling, rehabilitation, or related field is preferred. An undergraduate student in the abovementioned fields is acceptable with two years’ experience in counseling and residential programming. Experience may be substituted for education. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to handle or feel; reach with hands and arms; and see, talk, and hear. . The employee frequently is required to walk and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit, climb or balance, and taste or smell. The employee must regularly lift and/or move up 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Benefits Our Great Benefits Include: Medical Insurance Dental Insurance Vision Insurance Life Insurance 401K Matching Vacation Hours Paid Sick Leave 10-Paid Holidays All paid trainings including CPR/First Aide Discounts Program Referral Program Pre-Paid Legal Services FSA And more...
Glendale, CA, USA
$25-26/hour
Craigslist
Fitness Instructors Wanted (Union Square)
See here for all details: https://docs.google.com/document/d/1X5cwNcY91faFn9I_xf_QfOo3jwtSJhClji9_d86jiW4/edit?tab=t.0 Studio Availability The studio is open daily from 5:00 AM to midnight, offering 19 available class slots per day (a total of 133 slots weekly). Currently, only 25 of those 133 slots are filled, leaving significant availability. Please see schedule and open slots here. https://docs.google.com/spreadsheets/d/1lvJaOcdA3LXSc61aB7CgGf5rTjtjku3IbIITl5wHKHI/edit?userstoinvite=benjahminaross%40gmail.com&sharingaction=manageaccess&role=writer&gid=0#gid=0 Location Details Address: 12 E 18th St (just one block from Union Square, excellent foot traffic) Condition: Fully renovated in March 2025 ($400,000 gut renovation). Includes new flooring, lighting, furniture, bathroom fixtures, and a professionally designed interior. The space is cleaned twice daily by professional staff. Amenities & Equipment Audio: $60,000 premium sound system with excellent acoustics. Simply connect via iPhone (adapters provided) to play any playlist or track. Lighting: $40,000 customizable lighting system with full color options (natural white, warm yellow, red, green, blue, etc.) via a simple touch control pad. Equipment Provided: 50 Stakt Pro mats, 3 lb & 5 lb weights, sliders, towels, check-in area, 8 showers, bathrooms, and full lockers. Deal Structure Flexibility: Host any type of class (yoga, HIIT, mat workouts, dog yoga, candlelight sessions, etc.). Zero start-up costs. Choose your own class pricing (e.g., $20, $30, $40 per person). Profit split: 50/50. Example: A $40 class filled with 50 participants generates $2,000 in revenue. You receive $1,000. Payment is issued immediately after class. Full freedom: No investors, no long-term contracts, no commitments. Try one class, and if it doesn’t work out, you don’t have to return. Flexibility to cancel: If bookings don’t materialize, you can cancel without penalty.
10 E 18th St, New York, NY 10003, USA
$1,000/biweek
Workable
Software Development Manager
About Us TherapyNotes is the go-to superhero for behavioral health Practice Management and EHR software! Our top-notch SaaS solution handles scheduling, billing, documenting, telehealth, and more so clinicians can focus on awesome patient care. We're a dynamic team of pros who love to innovate and push the envelope, keeping our software cutting-edge. Join us, and let's revolutionize behavioral health software together while making a real difference! About The Position TherapyNotes is seeking a dynamic and experienced Software Development Manager to join our growing team. In this role, you will provide people leadership, technical guidance across multiple agile development teams. You will focus on cultivating talent, strengthening development processes, and ensuring the delivery of high-quality solutions that support our organizational goals. This position offers an opportunity to influence both people and technical strategy while contributing to a mission-driven organization. What You'll Do Team Leadership and Coaching Lead, mentor, and develop a team of software engineers and technical staff, providing ongoing feedback, career development support, and performance management. Build a culture of collaboration, accountability, continuous learning, and technical excellence. Champion best practices in software development, agile methodologies, and quality standards. Delivery and Execution Partner closely with Product Management and other stakeholders to align development efforts with business priorities and product roadmaps. Ensure teams are properly staffed, skilled, and positioned for successful execution of projects and initiatives. Oversee day-to-day operations, including team planning, backlog grooming, code reviews, deployments, system health monitoring, and cross-team coordination. Process and Operational Excellence Identify and implement process improvements to increase team productivity, code quality, and overall efficiency. Foster a flexible and supportive work environment for a distributed workforce. Drive consistency in development processes, architectural standards, and engineering practices across teams. Organizational Communication Serve as a key liaison between development teams and leadership. Communicate organizational updates clearly and consistently, ensuring team alignment with company policies, strategic initiatives, and operational expectations. What We're Looking For 5+ years directly managing software development teams. 10+ years of progressive experience in software engineering, with a strong background in modern web development and Agile processes. Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related software development-oriented discipline. Strong technical foundation, including: Expertise in ASP.NET Core (C#), JavaScript, TypeScript, SOA, SQL and CSS. Experience with Angular 17+ is preferred. Deep understanding of object-oriented programming (OOP), SOLID principles, and design patterns. Exceptional leadership, organizational, decision-making, and communication skills. Proven ability to set and uphold high standards of technical quality, delivery, and teamwork. What We Offer Competitive salary - $155,000-$175,000 Employer sponsored health, dental, vision, life, and disability insurance Retirement plan with company contribution Annual company profit sharing Personal development/training budget Open, collaborative work environment Extensive 2-week onboarding plan Comprehensive mentorship program Company provided refreshments and occasional lunches EEO Statement - added to all JDs Equal Opportunity Employer Statement & Applicant Rights TherapyNotes LLC is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to providing a workplace free of discrimination and harassment.For more information about your rights under federal employment laws, please review the following: Know Your Rights: Workplace Discrimination is Illegal Family and Medical Leave Act (FMLA): Employee Rights Under FMLA If you require a reasonable accommodation during the application process, please contact humanresources@therapynotes.com. #LI-Hybrid #LI-PL1 9/12/2025
Horsham, PA, USA
$155,000/year
Craigslist
Seeking Immigration Professionals with Spanish Proficiency (new york city: manhattan)
Candidates must be able to read, write, and speak Spanish with a high degree of accuracy and understanding. A Spanish language proficiency test would be required before performing the work needed. Location: New York, NY (In-person assignments within a two-hour radius of USCIS field offices) Hours/Schedule: Each attorney or interpreter will be required to attend interviews in person, with approximately 5 hours per assignment: Concurrent employment permitted Training:Attorneys: 1 week (40 hours) Interpreters: 2 weeks (80 hours) Pay:Attorneys: $60+/hour, depending on experience Translators: $40-50/hour, depending on experience Requirements: InterpretersFluent in English and Spanish 6+ months of professional interpreting experience (legal background not required) Proficiency in note-taking techniques AttorneysFluent in English and Spanish J.D. degree from an ABA-accredited law school; active bar membership in good standing Strong client-facing skills, with the ability to guide clients through challenging experiences Immigration law or mock trial experience preferred, but not required Interested candidates are encouraged to apply with an updated resume in Wordformat. Please ensure your resume includes all relevant experience, licensure (if applicable), and location (city, state, and zip code). Resumes that do not reflect this information may not be considered. We look forward to working with you! Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)
224 Central Prk W, New York, NY 10024, USA
$40-80/day
Workable
Manager
Gibbs Oil Company is currently seeking a dynamic and experienced Manager for our convenience store operations. In this leadership role, you will be responsible for overseeing the daily functions of the store, ensuring exceptional customer service, and managing a team to drive sales and maintain operational efficiency. Your core responsibilities will include: Managing daily operations to ensure the store meets financial and operational goals. Leading, training, and motivating staff to deliver outstanding customer service. Overseeing inventory management, including ordering and merchandising. Ensuring compliance with health and safety regulations. Developing and implementing store marketing strategies to enhance sales. Preparing and analyzing sales reports and financial documents. Coordinating with upper management to develop policies and procedures. Join us at Gibbs Oil Company and lead your own team to success while creating a welcoming environment for our customers. Requirements Qualifications: Prior experience in retail management, preferably in convenience stores or gas stations. Strong leadership skills with a proven ability to manage and motivate a team. Excellent communication and interpersonal skills to interact effectively with customers and team members. Proficiency in inventory management and financial reporting. Demonstrated ability to drive sales and enhance customer satisfaction. Flexibility to work varied shifts, including nights, weekends, and holidays. Valid driver’s license and ability to perform necessary driving tasks. Physical Requirements: Ability to stand for extended periods, lift up to 25 lbs., and perform other physical tasks associated with managing a retail environment. Benefits Heath Insurance, Dental Insurance, 401k, Sick time and Vacation time.
Exeter, NH 03833, USA
Negotiable Salary
Cookie
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.