Technical Support Analyst (Tier 2)

Engineer Solutions that Empower Students  Are you passionate about technology, troubleshooting, and making an impact in education? MasteryPrep is seeking a Technical Support Engineer to provide high-quality support to both internal teams and external users, ensuring seamless operations across our technology platforms. Join a team dedicated to using technology to empower educators and students nationwide. In this role, you will serve as a key technical resource for our customers, troubleshooting and resolving complex issues across full-stack web applications. You’ll use modern developer tools, databases, and reporting systems to diagnose problems, ensure smooth integrations, and deliver timely solutions. This hands-on position involves collaborating closely with development, QA, and product teams to reproduce and resolve defects, maintaining application stability, and driving continuous improvement. Success in this role requires both strong technical expertise and clear, empathetic communication, ensuring that every customer interaction leads to a reliable and positive experience. Key Responsibilities: Serve as the primary point of escalation for customers issues, addressing their technical inquiries and issues related to full-stack technologies. Provide timely troubleshooting and resolution of customer-reported bugs in web applications built with TypeScript and React. Diagnose and resolve database-related issues in PostgresSQL and Firestore, ensuring data integrity and performance optimization. Document, track, and escalate customer-reported bugs using Gitlab. Collaborate with development teams to reproduce, diagnose, and resolve software defects Lead maintenance engineering. Work closely with cross-functional teams, including development, QA, and product management, to resolve complex technical issues. Communicate effectively with customers, providing updates on the status of their requests and issues in a clear and timely manner. Gather feedback from customers to improve the support process and contribute to product enhancements. About MasteryPrep Nearly 90% of low-income students graduate high school without a college-ready ACT or SAT score. MasteryPrep’s mission is to level the playing field in education by offering the most effective test preparation available – made accessible to all students.  Through more than 10 successful years of partnering with school districts and institutions on college readiness services and resources, MasteryPrep has surpassed one million students served since the company’s founding in 2012.  MasteryPrep increased its student outreach by 70 percent in 2021 and is ranked among the Inc. 5000 “Fastest Growing Companies,” featured by “Entrepreneur 360,” and selected among the “Growth Leaders” by Louisiana Economic Development. Requirements Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience) 2+ years experience as a full-stack engineer Strong knowledge of Google Firestore, PostgreSQL, TypeScript, JaveScript, and React Experience with SSO,  specifically with Security Assertion Markup Language (SAML) protocols Proficient in integrating Learning Tools Interoperability (LTI) standards  Skilled in integrating with Student Information Systems (SIS)  Familiarity with rostering and integration services in education technology (e.g., Clever, ClassLink, Schoology) Excellent problem-solving and troubleshooting skills Ability to work independently and as part of a team in a fast-paced environment Strong communication and collaboration skills Familiarity with compliance standards such as FERPA, COPPA or PCI DSS preferred Knowledge of secure coding practices and application security testing techniques preferred Benefits $75,000-$85,000 starting salary based on qualifications  Opportunity to work with cutting-edge technologies in a collaborative environment Flexible work hours and remote work environment Professional development opportunities and reimbursement for certifications and training  Company-sponsored social events and team-building activities Employee benefits eligibility (health, disability, AD&D, life insurance) Matching 401k Paid time off Generous paid holidays

Local moving company looking for immediate help. Could potentially get you on jobs as early tomorrow. Experience helps but is not necessary, we are willing to train on the job. Drivers must have a valid license and be comfortable with us dispatching from south seattle. Send an email or text (NO CALLS), and mention your experience, if you have a resume send it, and we will be back to you right away. Serious inquiries only, please!

This position is posted by Jobgether on behalf of Trilogy Federal. We are currently looking for a Test Automation Engineer in Georgia (USA). This role provides a dynamic opportunity to ensure the quality and reliability of critical IT systems through advanced test automation practices. The Test Automation Engineer will design, implement, and maintain automated test scripts across cloud and legacy environments, supporting fast-paced Agile development cycles. This position emphasizes collaboration with developers, integration leads, and stakeholders to deliver secure, high-quality solutions. The ideal candidate will bring expertise in test automation frameworks, CI/CD pipelines, and federal IT security standards, while mentoring team members and leveraging emerging technologies to optimize testing processes. Occasional on-site visits may be required. Accountabilities ·         Design, develop, and maintain automated test scripts covering functional, regression, performance, and integration testing for IT systems in cloud and legacy environments (AWS, Azure). ·         Implement and optimize test automation frameworks using tools such as Selenium, JUnit, TestNG, or Cucumber, integrated with CI/CD pipelines to support Agile releases. ·         Collaborate with Cloud Developers, Integration Leads, and Scrum Masters to define test strategies and ensure comprehensive requirements coverage within Agile sprints. ·         Execute automated tests, analyze results, report defects, and maintain detailed documentation using VA-approved tools (Jira, GitHub, ServiceNow). ·         Ensure all test cases align with federal security and privacy standards (FISMA, NIST 800-53, HIPAA), validating secure functionality and data protection. ·         Participate in Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives, to align testing efforts with the VIP Lean-Agile framework. ·         Optimize test automation processes to improve efficiency, reduce manual effort, and enhance the reliability of IT solutions. ·         Troubleshoot and resolve test failures, collaborating with development teams to identify root causes and implement timely fixes. ·         Integrate emerging testing technologies, such as AI-driven testing and containerized test environments, to support modernization and quality assurance initiatives. ·         Mentor team members on test automation tools, Agile testing practices, and quality assurance techniques, contributing to staff development initiatives. Requirements ·         Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field (Master’s preferred). ·         ISTQB Agile Tester Certification required; additional certifications (ISTQB Foundation, Selenium WebDriver, SAFe Agilist) preferred. ·         2–5 years of experience in test automation, software quality assurance, or related roles, ideally in federal or VA IT environments. ·         Hands-on experience with test automation tools such as Selenium, JUnit, Cucumber, and CI/CD integration (Jenkins, GitHub Actions). ·         Strong analytical, problem-solving, and attention-to-detail skills, with the ability to ensure software quality in dynamic, fast-paced environments. ·         Familiarity with federal security standards (FISMA, NIST, HIPAA) and Agile frameworks (VIP Lean-Agile) highly desirable. ·         Proficiency in MS Office and VA-approved tools (Jira, GitHub, ServiceNow). ·         Ability to adapt to evolving technical requirements and occasional travel to VA sites in Washington, D.C. ·         Ability to obtain a Public Trust Clearance. Preferred Qualifications: ·         Experience with VA, VBA, or VHA systems. ·         Knowledge of API/testing tools (Postman, SoapUI), modeling tools (Quest Toad Data Modeler), and build tools (IBM Installation Manager, WiX). Benefits ·         Annual salary: $50,000 - $60,000 (based on experience and qualifications). ·         Health, dental, and vision insurance coverage. ·         Optional FSA and paid parental leave. ·         Safe Harbor 401(k) with employer contributions fully vested from day 1. ·         Paid time off and 11 paid holidays. ·         No-cost group term life/AD&D plan with optional supplemental coverage. ·         Pet insurance and monthly phone/internet stipend. ·         Tuition and professional training reimbursement. ·         Flexible remote work options in eligible states, supporting work-life balance. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps, such as interviews or additional assessments, are then made by their internal hiring team. Thank you for your interest! #LI-CL1

Dusty Strings Company seeks a skilled teammate to join our Office Team. For over 45 years, Dusty Strings has been designing and building harps and hammered dulcimers in Seattle. We have become highly respected in the world-wide music community for excellent craftspersonship, mesmerizing sound, and caring customer service. Benefits include vacation, sick leave, health & dental insurance, and a positive and collaborative work environment. Responsibilities include - Maintaining all regular accounting functions, including A/P, A/R, P/R, benefits administration, account reconciliations, filing city & state tax reports, managing deadlines and general reporting - Taking customer orders and providing customer service over the phone and by email - Other assorted tasks (as a small company, we all wear many hats!) Requirements - Organized and accurate with numbers - Proficiency with Microsoft Excel, LibreOffice Calc, Google Sheets, or equivalent - Familiarity with Quickbooks Desktop or other accounting software Helpful traits - Inquisitive problem solver - Excellent verbal and written communication skills - Strong initiative and self-management skills - Ability to provide helpful and courteous customer service to co-workers and customers - Knowledge of and interest for music and musical instruments My name is Ray Mooers and I’m the co-owner and founder of Dusty Strings Company, which started with a fascination for the hammered dulcimer in 1979. From our real grass-roots beginnings, we have had the opportunity to grow Dusty Strings into an internationally-respected brand of hammered dulcimers and harps, as well as a widely known and appreciated regional music store and music school in Fremont. The only way this could have happened is with the help of many dedicated individuals who have shared our vision of providing quality instruments and service that enhance the lives of our customers through music. These are the employees of Dusty Strings. With 45 years of high-quality musical instrument manufacturing and retailing right here in the heart of Seattle, we must be doing something right. Come join our team of artisans who take pride in accomplishing high-quality work every day! Apply here: https://dustystrings.bamboohr.com/careers/24?source=aWQ9MjQ%3D No phone calls and no in-person visits, please. Dusty Strings is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, caste, or any other status protected by law.

Expertise and Functions Perform all facets of a continuous 24/7 Global Network Operations and Security Center monitoring Execute network, system, and cloud systems monitoring/surveillance, environmental monitoring, incident management and MDA Cybersecurity Support and service maintenance activities to include Change Management coordination during the assigned shift day/time Engage in all aspects of IT incident management and escalation, ensuring that incidents are effectively escalated, managed and resolved with full communication of status, plans, and actions provided to executive management and the Government customer Utilize communication skills, verbal and written, at both technical and senior/Executive management levels Understand Command level Management Speak clearly to diverse cultural audiences, VIPs, and dignitaries Perform as a section trainer and create lesson plans Other duties as assigned Requirements Education/Training:  Bachelor’s Degree in management or other relevant discipline preferred Must have, or obtain within 6 months of hire, a current DoD 8570.01 IAT Level II Certification such as CompTIA Security+ CE Certification or higher    Experience: 2+ years of professional experience in the required task area    Preferred Experience:   Experience in metrics-based IT Operations and Maintenance (O&M) teams Experience with Remedy and SNMP monitoring tools (e.g., Solarwinds, Microfocus NNMi/HPOV, and Systems Center Operations Manager) Experience with ITIL framework and ITIL-based processes, to include continual service improvement, change management, and problem investigation Experience as a Windows/Linux System Administrator supporting a large Enterprise with knowledge of Microsoft Active Directory, Windows 2008/2012, Linux/UNIX Operating Systems, EMC Storage, Symantec NetBackup and SCCM Patch Management solutions Experience as a network engineer, including hands-on experience designing, implementing and managing network components including switches, routers, firewalls, and cryptographic devices Experience with Cyber-defense or information assurance, including experience with DISA mandated security tools to include Assured Compliance Assessment Solution (ACAS), Host Based Security System (HBSS), analyze results and create reports Experience with Network Operations in a network operations center or other 24x7x365 IT Operations environment Knowledge of IT Network Operations and connectivity devices that inter-relate with Public Key Infrastructure authentication and Information Security practices Knowledge of Cybersecurity principles and how to execute system/network security analysis Knowledge of Tier III Information Assurance practices, IT security governance, security administration, project management, logistics, and Cybersecurity compliance requirements Quality Assurance/Quality Control Inspection process knowledge Security: Must be a US citizen Candidate must be in possession of a minimum DoD issued Secret Clearance Physical Requirements: Able to occasionally reach with hands and arms Prolonged periods of computer screen use, while sitting or standing at a desk Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.) Able to safely lift and carry up to 20 pounds at a time Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Salary: $75,000 - 97,000 Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Staff Technical Product Marketer in New York, NY. We are seeking a highly skilled Staff Technical Product Marketer to translate complex credit infrastructure and analytics products into compelling narratives for enterprise clients. This role bridges product, engineering, and marketing, allowing you to craft messaging that resonates with technical and business stakeholders at top financial institutions. You will work closely with cross-functional teams, quickly understand intricate APIs and data products, and develop marketing materials that drive product adoption. The position offers autonomy to define product storytelling, influence go-to-market strategies, and shape how major organizations perceive and implement innovative credit solutions. Your work will directly impact financial inclusion and the adoption of cutting-edge credit analytics products. Accountabilities Develop and refine product positioning and messaging across the company’s suite of credit infrastructure products. Translate complex technical and analytical concepts into clear, compelling narratives for technical and non-technical audiences. Partner with Product Management, Sales, Solutions Engineering, and Demand Generation teams to create collateral that drives adoption and sales velocity. Build external-facing content, including feature collateral, battle cards, newsletters, blog posts, and starter decks for enterprise customers. Conduct competitive research and gather customer insights to inform product messaging and marketing strategies. Drive full product marketing cycles, from launch planning to post-launch adoption tracking and feedback incorporation. Requirements Minimum of 7 years of product marketing experience, with at least 2 years in B2B or B2B2C roles. Proven ability to translate highly technical products into clear, customer-facing narratives for multiple audience types. Experience collaborating with Sales, Solutions Engineering, and Data Science teams to build impactful marketing collateral. Demonstrated success building product marketing processes and frameworks from scratch, preferably in startup or lean-team environments. Strong analytical, strategic, and communication skills with a bias toward action in ambiguous or complex situations. Ability to quickly learn complex industries and technical concepts and convey them effectively to diverse audiences. Familiarity with credit analytics, APIs, and enterprise software products is highly desirable. Benefits Competitive salary: $149,600–$223,300 per year (US-based candidates, depending on experience and qualifications). Equity grants and incentive compensation for eligible roles. Comprehensive, subsidized medical, dental, and vision insurance. 401(k) plan with company contributions. Generous paid time off, parental leave, and sick leave policies. Professional development opportunities and flexible work arrangements. Inclusive, dynamic, and mission-driven work environment focused on financial inclusion and innovation. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly: 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest! #LI-CL1