IT Help Desk Technician

Software Engineering Manager At Datamark you'll experience a vibrant company culture that values collaboration, creativity, and growth. You'll be part of a fun, supportive, and engaging team that genuinely enjoys working together. Plus, we offer outstanding benefits that prioritize your well-being both in and out of the workplace. Datamark, Inc. is currently seeking a dedicated and experienced Software Engineering Manager to oversee our software engineering team. This position is pivotal in ensuring that our software development processes meet the highest standards of quality and efficiency while aligning with our organizational goals. The successful candidate will be instrumental in driving innovation and fostering a culture of excellence within the engineering team. Key Responsibilities: Lead, mentor, and manage a team of software engineers, providing guidance and support to encourage professional growth and achievement. Develop and implement software engineering best practices and methodologies to enhance productivity and quality. Oversee project management of software development initiatives, ensuring timelines and deliverables are met. Collaborate with cross-functional teams to define project requirements and establish specifications. Evaluate and mitigate risks associated with software development projects, ensuring alignment with industry standards and compliance. Drive continuous improvement initiatives, utilizing metrics and feedback to advance software development processes. The Software Engineering Manager will play a critical role in ensuring that our development efforts produce innovative, efficient, and high-quality software solutions. We are looking for a leader who possesses strong technical acumen and exceptional managerial skills. Requirements Minimum Qualifications: Education Requirement: Bachelor of Science degree in an Engineering discipline is required Field Experience: At least 7 years of client interface experience required (ex: technical program delivery, computer science, software development, technical consulting, product management, client management,) At least 7 years of experience in process re-design or re-engineering for maximizing quality and efficiency Position Experience:  At least 5 years in a leadership position, leading a software and engineering team At least 3 years experience in the BPO / Back office industry to include Logistics, Healthcare, and Banking/Financial Services highly desired Other Qualifications: Proven success in designing, implementing, launching, and maintaining core systems Familiarity with Agile project methodology and practices Broad knowledge of technology fundamentals across software delivery, datacenter environment, service desk, network architecture, IT security, and IT project management. - Required Experience working in an ITIL environment. Knowledge of industry standards for Incident Management, Problem Management, Change Management, Release Management, Configuration Management. ITIL Foundations certification (v3 or v4) - Plus Experience using IT Service Management workflow systems such as ServiceNow, Remedy, Service Manager, etc. - Preferred Required Skills: Proficiency in C#, React js, SQL, MySQL, JavaScript, Web API Proficiency in also Dot net core and Python are preferred. Experience implementing LLMs in enterprise applications is strongly preferred. Experience with Azure AI Foundry, Amazon Bedrock, or similar is a plus. General working knowledge of Selenium to support current business automation tools and future automation requirements. General working knowledge of PHP desired to support current legacy applications which are on the roadmap for future modernization. Knowledge of version control systems (Git or similar) Familiarity with CI/CD pipelines and DevOps practices Proven ability to lead and motivate development teams Experience in project planning and resource allocation for multiple projects simultaneously Must have excellent English written and verbal communication skills. English-Spanish bilingual is a plus. Strong working knowledge of Six Sigma and/or Lean Methodologies and tools Able to interact professionally with a diverse group, executives, managers, and subject matter experts Knowledge of the Software Development Life Cycle and related concepts is required Knowledge of Project Management is a plus Must be able to travel quarterly to our San Antonio site Benefits What We Offer: Comprehensive Health Care: Medical, dental, and vision plans to keep you and your family healthy. Retirement Savings: Secure your future with our 401k and IRA retirement plans Life Insurance: Basic, voluntary, and AD&D coverage for peace of mind. Paid Time Off: time off and public holidays to recharge and enjoy life. Disability Coverage: Short-term and long-term disability plans for added security. Professional Growth: Access to training and development to advance your career. Wellness Resources: Support for your overall well-being. Salary $135,000 annually

Datacenter Hardware Technician Ellendale, ND (100% onsite) - FYI - this position wouldn't start until early December 2025. We can provide relocation assistance. This will be first shift however it will occasionally rotate (8 hours per day, 40 hours a week). Must be flexible to work varying shifts. Salary: 80-90K (pending experience) Overview: We are seeking a Datacenter Hardware Technician to support and maintain Dell server infrastructure in a high-demand, fast-paced environment. This role involves hands-on hardware troubleshooting, repairs, and installations (rack and stack), with a focus on maintaining uptime and efficiency. The ideal candidate is detail-oriented, physically capable, and comfortable working onsite within a team-based datacenter setting. Key Responsibilities: Hardware Maintenance & Repair: Perform break/fix services on Dell servers, including the replacement of components such as GPUs, NICs, memory, and other hardware. Ticket Management: Track, prioritize, and resolve hardware-related service tickets in a timely and efficient manner. Troubleshooting & Diagnostics: Identify and resolve hardware issues using knowledge of server architecture and components. Customer Service & Communication: Maintain clear, professional communication with team members and internal stakeholders to ensure smooth operations. Physical Datacenter Work: Lift up to 65 pounds, climb ladders, and carry out tasks in a physically demanding datacenter environment. Team Collaboration: Work closely with fellow technicians and other departments to meet deployment and maintenance goals. Quality & Precision: Ensure all tasks and repairs are performed to a high standard of accuracy and reliability. Additional Information: Must be a US citizen. This position requires 100% onsite presence in Ellendale, ND Shift is expected to be first shift, but will probably rotate often. Must be able to work varying shift. Role involves physical labor in a dynamic datacenter environment Requirements Dell Server Expertise: Proven experience racking, stacking, and servicing Dell servers in a datacenter setting. Break/Fix Proficiency: Hands-on experience diagnosing hardware issues and performing part replacements. Troubleshooting Skills: Strong problem-solving abilities and technical insight into server operations. Customer Focus: Excellent communication skills with a professional, customer-first approach. Physical Capability: Ability to lift heavy equipment (up to 65 lbs) and work on ladders as needed. Detail-Oriented: Committed to delivering high-quality work with strong attention to detail. Preferred Qualifications: Experience with Nvidia GPUs/NICs Basic understanding of networking concepts and troubleshooting Ability to read and interpret Linux logs for diagnostics Nice-to-Have Skills: Familiarity with the Linux command line (CLI) Exposure to RoCE (RDMA over Converged Ethernet) networking Benefits Our comprehensive benefits package for full-time salaried employees is effective immediately upon the start date. Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK. A TRICARE Supplemental Medical Insurance plan is also available.  Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered. Additionally, PGTEK offers a matching 401(k) plan and a discount on pet insurance through ASPCA Pet Insurance. An Employee Assistance Program is available at no cost to all employees. We offer a generous amount of PTO and Holidays, and an Education Assistance Program is available after 12 months of employment. About PGTEK: PGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications. Our company is our people, and we treat them like family.  EOE, including disability/veterans.

At Sangoma, we power the future of business communications with innovative, scalable, and reliable solutions. From voice, video, and messaging to networking and security, our all-in-one platform keeps businesses seamlessly connected—anytime, anywhere. With a commitment to providing advanced and integrated UCaaS solutions, Sangoma offers a unique range of services designed to meet the evolving needs of businesses. In this role, you will leverage your extensive knowledge of IT systems and platforms to design and implement comprehensive, scalable solutions that seamlessly integrate with our products. You will play a critical role in driving technical initiatives and will collaborate with various stakeholders to ensure the successful delivery of integrated communication solutions. Your Role: Design and implement scalable solutions that integrate various IT systems and platforms with Sangoma's products. Collaborate with customers, engineers, and project managers to gather requirements and present effective architectural solutions. Conduct feasibility studies and prototyping to evaluate the integration of new technologies. Provide technical guidance and leadership throughout the development and implementation phases of projects. Document architectural designs, integration processes, and system configurations for future reference. Stay current with industry trends, emerging technologies, and best practices related to IT systems and platform integration. Engage in solution reviews to ensure consistency and alignment with Sangoma’s strategic goals. Requirements 4 - 6 years proven experience as a Solutions Architect, with a focus on IT systems integration. Strong understanding of cloud platforms, networking, and telecommunications. Experience with integration methodologies and tools (e.g., APIs, ETL, middleware). Ability to analyze complex systems and troubleshoot integration challenges. Excellent communication, presentation, and interpersonal skills. Proven ability to work collaboratively with diverse teams and stakeholders. Practical experience with at least two of the following: Salesforce - CRM, NetSuite - ERP, CPQs, billing or payment systems. Working knowledge of system integration frameworks such as ESBs, API Gateways and  Event Driven Architecture. Understanding of APIs (REST/SOAP), JSON/XML, authentication (OAuth2, API keys), and ETL pipelines. Relevant certifications (e.g., AWS Certified Solutions Architect, TOGAF) are a plus. Bachelor's degree, preferred. What We Offer: Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) are effective after a short waiting period Matching 401K program - 100% match on 4%. Employee Stock Purchase Plan after one year of service. Flexible Time Off & Company Holidays Entrepreneurial work environment partnered with high growth career opportunities We value transparency and fairness in our compensation practices. For this role, we offer a salary range of $110,000 to $125,000 per year, commensurate with experience, qualifications, and location.  Our culture thrives on trust, collaboration, and a passion for customer success. At Sangoma, you’ll find the agility of a startup with the stability of a profitable, publicly traded company. If you want to make an impact, grow your career, and be part of a team that values integrity, accountability, and teamwork, we’d love to meet you. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please.

The Junior Systems Administrator will serve as a team lead for our NJ facilities, collaborating closely with Help Desk associates to provide training and higher-level support. Additionally, this position will work alongside the IT Manager to ensure the maintenance and optimization of network infrastructure across the organization. Duties and Responsibilities Utilize technical knowledge, strong troubleshooting skills, and established repeatable processes to effectively resolve issues with servers and software. Support LAN, WAN, VPN, Internet, and VOIP phone connectivity in various locations and occasionally support other locations. Partner with the IT Manager to create a secure as well as compliant server environment for both hosted and non-hosted systems. Manage company domains and Active Directory. Identify system software configuration changes. Manage hardware as well as software systems, including routers, switches, VPN, and VOIP phone security systems. Recommend innovative. Implement solutions that meet the operational needs of the company. Automated approaches for system administration tasks. Create purchase requests for IT-related purchases. Participate in technology purchasing, assisting with selection, ordering, receipt & initial setup of computer network devices. Maintain installation as well as configuration procedures for desktop servers. Perform daily system monitoring, verifying the integrity as well as availability of all hardware, server resources, systems, plus key processes, reviewing system and application logs, and verifying completion of scheduled jobs like backups. Provide support per request from internal staff. Investigate and troubleshoot issues. Apply OS as well as software patches to desktops and servers. Upgrade as well as configure server and desktop software. Perform backup and restore data for all network servers. Maintain users on corporate networks. Assist with network - LAN as well as WAN - system design and implementation, maintenance, run, replace, and/or move network cabling, including termination. Responsible for PC hardware inventory, IP phones, printers, barcode scanners, maintenance, and upgrade repairs. Installing and configuring security cameras (IP and analog) and recorders (DVR and NVR). Requirements Minimum 3 years of experience in the field. Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience). CompTIA A+ certification or equivalent experience Experience in troubleshooting issues related to Windows 10 & 11, Active Directory, DNS, and networking Strong knowledge of Windows 10/11, including baseline security policies Experience supporting Windows-based workstations and servers Experience with switches, access points, firewalls, and other network equipment. Experience with Google Workspace is a plus. Experience with Cybersecurity is a plus. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work effectively both independently and as part of a team. Aligned with Bergen’s How We Work Together Principles including: investing in People Development, creating a Safe Environment, treating others with Respect, being able to work as part of a Team, having Trust in others, having Passion for our work and clients, having good Communication skills and having high Accountability for oneself and others. Benefits We provide a competitive benefits package including: Medical, dental, vision, ancillary benefits Flexible spending and dependent care accounts 401(k) match PTO, Sick time, paid holidays Company-paid Employee Assistance Program (EAP) Salary range $58K - $73K annually

Smile, you found us! Looking for a career change in 2025? Come find out what makes Peak "THE PLACE" to work and live. Our Peak headquarters is currently looking for a "ROCKSTAR" IT Administrator to join our team to provide expertise in the following areas: Help Desk & Technicial Support Employee Onboarding & Offboarding Computer & System Set Up Documentation & Process Improvement Strong analytical and problem-solving skills Exceptional interpersonal and customer service skills Why come work for us? Peak Management provides a superb compensation and benefit package, including medical, dental and life insurance. In addition, we also provide PTO (including your birthday!) Looking ahead for retirement? We got that covered too! We also offer a 401(k) plan with a generous employer match. **SIGN-ON BONUS INCLUDED** If you are a positive person who likes to make things happen, this is the opportunity for you! We look forward to hearing from you! Requirements Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 15 pounds at times.  May be required to work on-call or long hours in case of computer systems malfunction.   Core Values: In order to achieve success, the Peak Management team must embrace certain core principles and values: Positive People that Make it Happen! I Can & I Will I Care No Drama Keep Climbing Benefits We offer a competitive salary and generous benefit package, along with Paid Time Off (PTO) and 401(k) with ER matching.

Position Title: Desktop Support Technician (On-Site) Location: 3701 Holmes Road, Houston, TX 77051                                                                                    Department: IT Reports To: IT Manager Job Summary: Piping Technology & Products, Inc. seeks a motivated and reliable individual to join our IT team as an Desktop Support Technician. This position is 100% on-site from 8AM - 5PM Monday – Friday & Saturdays from 8AM – 12PM at 3701 Holmes Road, Houston, TX 77051. Candidates should ensure they are within a commutable distance to our facility before applying. This is an ideal opportunity for an eager candidate to start a career in IT. We need a quick learner who is passionate about helping others with technology. Must possess a strong will to learn and work on-site with our team.   Key Responsibilities: ·         Provide technical support for desktops, laptops, printers, and mobile devices ·         Troubleshoot hardware and software issues for end users, including printer connectivity, driver issues, and print queue errors ·         Set up and configure new user workstations ·         Install and update software applications and operating systems ·         Support and maintain network and local printers, including replacing printer toners as needed and performing basic maintenance ·         Maintain accurate records of support requests and resolutions ·         Assist with basic network and connectivity issues ·         Support the team with inventory management and IT asset tracking ·         Maintain a clean, organized, and secure workstation environment Requirements ·  High school diploma or equivalent ·  Strong interest in computers, technology, and problem-solving ·  Willingness to learn new tools, systems, and processes ·  Excellent communication and customer service skills ·  Ability to work on-site in Houston, TX 77051, Monday through Friday and half-day Saturdays ·  Basic familiarity with Windows OS and Microsoft Office applications ·  Basic knowledge of printer setup, maintenance, and troubleshooting ·  Physically able to lift and move equipment (up to ~40 lbs) Preferred But Not Required: ·  Experience with help desk software or ticketing systems ·  Basic understanding of networking concepts (IP, LAN/WAN, Wi-Fi) ·  Familiarity with common printer brands (HP, Brother, Canon, etc.) ·  CompTIA A+ Certification Benefits Why Join Us? We offer a dynamic work environment, competitive compensation, and opportunities for professional growth. We encourage you to apply if you thrive in a fast-paced environment where you can learn and grow.