Front End Developer Intern (Data Visualization Focus) - Remote

Position Overview The Help Desk Technician provides on-site technical support for end users at a secure government healthcare facility in Bethesda, Maryland. This role delivers Tier 1–2 troubleshooting for hardware, software, and network issues while maintaining a high standard of customer service. The position supports daily IT operations, ensures compliance with applicable security guidelines, and coordinates with higher-tier support teams for complex issues. Key Responsibilities Respond to service requests, incidents, and inquiries in person, by phone, or via a ticketing system. Troubleshoot and resolve issues involving desktops, laptops, printers, and other approved devices. Perform hardware and software installations, upgrades, and configuration changes. Assist with workstation imaging, deployment, and user data migration. Ensure all end-user devices are maintained in compliance with established security baselines and configuration standards. Escalate complex or unresolved issues to higher-level technical support teams as needed. Maintain accurate documentation of support activities, resolutions, and asset inventory updates. Provide guidance to users on the proper operation of systems and software. Requirements Required Qualifications Associate’s degree in Information Technology or related field; equivalent experience considered. 1–3 years of experience providing IT support in a help desk or desktop support environment. Working knowledge of Microsoft Windows operating systems, Office 365 applications, and basic networking principles. Familiarity with IT ticketing systems and troubleshooting methodologies. Certifications CompTIA Security+, Network+, or equivalent certification preferred. Additional vendor-specific certifications in Microsoft or ITIL best practices are a plus. Security Requirements Must be eligible to obtain and maintain a U.S. Government security clearance at the Secret level. Must complete mandatory cybersecurity and privacy training prior to accessing systems. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Wellness Resources Stock Option Plan

Position Overview The Senior Help Desk Technician serves as the primary point of contact for advanced technical support at a secure government facility in Jacksonville, Florida. This role provides Tier 2–3 troubleshooting, supervises day-to-day help desk operations, and ensures timely resolution of IT service requests. The position requires both technical expertise and leadership ability to manage priorities, coordinate escalations, and deliver high-quality end-user support in accordance with established service standards. Key Responsibilities Oversee daily help desk activities, ensuring effective handling of service tickets and adherence to resolution timelines. Provide advanced technical support for desktops, laptops, peripherals, and approved mobile devices. Perform hardware and software installations, upgrades, and system configurations. Ensure compliance with security and configuration baselines for all end-user devices. Serve as a liaison with enterprise-level IT teams for escalated issues or specialized support needs. Mentor and assist junior help desk staff, providing guidance on troubleshooting methods and customer service best practices. Maintain accurate documentation of support activities, resolutions, and asset inventory. Requirements Required Qualifications Associate’s or Bachelor’s degree in IT-related field, or equivalent combination of education and experience. 4+ years of experience in help desk or desktop support roles, with at least 1 year in a senior or lead capacity. Strong knowledge of Microsoft Windows, Office 365, and basic networking concepts. Familiarity with device imaging tools, ticketing systems, and cybersecurity compliance requirements. Certifications CompTIA Security+, Network+, or similar certification required. Additional vendor certifications in Microsoft, Cisco, or ITIL best practices preferred. Security Requirements Must be eligible for a U.S. Government security clearance at the Secret level. Must complete mandated cybersecurity and privacy training prior to accessing systems. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Wellness Resources Stock Option Plan

The System Administrator/Operator will serve as the primary technical support professional at a secure government healthcare facility in St. Louis, Missouri. This role is responsible for maintaining the stability, security, and efficiency of local IT systems and network resources. The position provides advanced technical expertise in system administration, network operations, and end-user support while ensuring compliance with applicable federal cybersecurity and privacy standards. Key Responsibilities Systems & Network Administration Manage and maintain servers, network devices, and directory services to ensure high availability and reliability. Configure and maintain Group Policy Objects (GPOs) and other system settings to align with security and operational requirements. Oversee patch management, system upgrades, and preventative maintenance activities to sustain optimal performance. Cybersecurity & Compliance Support ongoing cybersecurity compliance activities, including vulnerability scanning, remediation, and documentation. Utilize security tools to monitor system health, identify threats, and ensure adherence to mandated security standards. Implement and maintain access control measures to safeguard information systems and sensitive data. Technical Support & Troubleshooting Provide Tier 1–3 technical support to local users, including workstation setup, software installation, and hardware replacement. Resolve escalated technical issues efficiently, coordinating with enterprise IT teams when required. Support device imaging, configuration, and deployment for desktops, laptops, and other approved devices. Documentation & Reporting Maintain accurate records of system configurations, network changes, and incident resolutions. Develop and update technical procedures, guides, and operational documentation. Requirements Required Qualifications Education & Experience Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field; equivalent combination of education and work experience will be considered. 3–5 years of progressive experience in systems and network administration, preferably within a regulated or secure environment. Technical Skills Proficiency in Windows Server administration, Active Directory, and Microsoft 365 environments. Familiarity with cybersecurity tools such as vulnerability scanners, endpoint protection platforms, and configuration management tools. Strong understanding of networking principles, including TCP/IP, DNS, DHCP, and VLAN management. Certifications Must hold a relevant industry certification at an intermediate level or higher (e.g., CompTIA Security+, Cisco CCNA, Microsoft Certified Solutions Associate). Additional vendor-specific certifications in networking, operating systems, or cybersecurity are preferred. Security & Clearance Requirements Must be eligible to obtain and maintain a U.S. Government security clearance at the Secret level. Must meet federal training and certification standards for cybersecurity and IT roles. Must complete privacy and data protection training prior to handling sensitive or regulated information. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Wellness Resources Stock Option Plan

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.                                                 Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring an experienced Customer Service Engineer (System Administrator) to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations including difficult-to-accommodate locales, such as high cost of living or under supported economic areas, where VA offices or facilities may be located and require onsite services. A Customer Service Engineer is able to quickly respond to end user requests for assistance when existing manuals and scripted responses are not sufficient to meet user needs. Must be able to interact with customers and diagnose problems and lead customers through the necessary steps to correct their issues. Must have experience in conducting routine system administration tasks and logging data in system admin logs. Responsibilities: Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment, ensuring optimal operation and user satisfaction. Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components. Aid in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests. Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services. Monitor open tickets in VA’s ServiceNow customer incident ticketing system to ensure adherence to business processes, and any discrepancies identified shall be reported with proposed corrective actions for approval before implementation. The work environment involves both sedentary and active elements, requiring careful handling of electronic components and adherence to safety precautions to prevent injuries or equipment damage. Utilize debugging protocols and processes. Troubleshoot problems and issues identified by customers and implement corrective actions quickly. Facilitate equipment returns, deployments, unboxing, inventorying, and verification. Possessing the physical capability to handle demanding tasks such as lifting equipment up to 50 pounds and bending, twisting, squatting, reaching, climbing, and crawling to navigate through facility spaces to access and repair equipment. Stand and move throughout the work area for prolonged periods. Location: Onsite VA Medical Center  200 Veterans Avenue, Beckley, WV  Duration of Position: This role has an estimated duration of one year, with a possibility of extension. Requirements Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline or 8 years of additional relevant experience may be substituted for education. 2+ years of experience in IT Technical Support, Help Desk or System Administration. Candidates must be able to meet the physical requirements outlined in the job description. Preferred: Experience in conducting routine system administration tasks and logging data in system admin logs Knowledge on a number of debugging protocols and processes Adept knowledge in IT principles and practices, proficiency with Microsoft Office applications, and a basic understanding of system administration in a Windows environment Clearance requirement: US Citizen or Green card holder Willing and able to get a Public Trust Suitability clearance Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents Benefits The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.  We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position.  If you need alternative application methods, please email careers@kentro.us and request assistance.   Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.   #LI-SH1

Capgemini is at the forefront of innovation, integrating AI technologies to enhance customer experience and streamline operations. We are  seeking an experienced and innovative Verint AI Software Engineer to join our team supporting a premier U.S. Property & Casualty insurance carrier. This role is ideal for a technologist with deep expertise in Verint AI and a strong understanding of enterprise voice ecosystems, including CISCO, Google Cloud, and NICE. You will be instrumental in designing, developing, and optimizing AI-driven solutions that enhance customer experience, operational efficiency, and digital engagement. In this role, you will work closely with cross-functional teams to design, develop, and deploy AI-driven solutions that leverage Verint AI technology to address complex business challenges. Our Client is one of the United States’ largest insurers, offering a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world. This role offers a unique opportunity to work on innovative AI initiatives with a leading U.S. insurance carrier, within a collaborative environment that fosters innovation, creativity, and continuous learning. You'll gain exposure to enterprise-scale projects and advanced technologies, while enjoying a comprehensive benefits package that includes health coverage, retirement plans, and professional development support. Key Responsibilities: Design, develop, test, and implement AI-based applications using Verint technology, including IVA and Speech Analytics. Collaborate with business stakeholders to understand requirements and translate them into scalable technical specifications. Analyze structured and unstructured data to develop AI algorithms that support intelligent decision-making and customer interaction. Integrate Verint AI solutions with enterprise platforms such as CISCO telephony, Google Cloud services, and NICE workforce management systems. Debug and improve existing Verint implementations for performance, scalability, and user experience. Stay current with trends in AI, voice engineering, and social engineering to recommend innovative approaches and technologies. Provide technical guidance and mentorship to junior developers, fostering a collaborative and growth-oriented environment. Document technical specifications, architecture designs, and system integration processes. Benefits: Opportunity to work on cutting-edge AI initiatives. Collaborative work environment that promotes innovation and creativity. Comprehensive benefits package and professional development opportunities. Requirements Proven experience in software development with a strong focus on AI technologies and methodologies. Direct experience with Verint solutions and platforms. Demonstrated experience with Verint AI. Deep familiarity with voice engineering technology ecosystems that include Verint, Google, CISCO, NICE and other similar technologies. Strong programming skills in languages such as Python, Java, or C#. Solid understanding of social engineering techniques and digital behavior analysis. Ability to work effectively in a collaborative team environment. Excellent problem-solving and analytical skills. Effective communication skills, both verbal and written. A degree in Computer Science, Software Engineering, or a related field. Benefits Competitive compensation and benefits package: Competitive salary and performance-based bonuses Comprehensive benefits package Career development and training opportunities Flexible work arrangements (remote and/or office-based) Dynamic and inclusive work culture within a globally renowned group Private Health Insurance Retirement Benefits Paid Time Off Training & Development Performance Bonus Note: Benefits differ based on employee level. About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported €22 billion in revenues in 2024. https://www.capgemini.com/us-en/about-us/who-we-are/

Best Consideration Date for Applications: Friday, September 5, 2025 PURPOSE OF POSITION: The Executive Director for the Maryland Research & Education Network (MDREN) provides strategic planning, direction, and leadership for the delivery of existing and new services to MDREN members. This position monitors the evolution of network technologies and industry trends and develops roadmaps to adopt new technologies as appropriate. The Maryland Research and Education Network (MDREN) delivers high-speed, reliable networking and advanced technology services to Maryland’s education, research, and community institutions, connecting them to each other, the Internet, and Internet2. Established in 2011, MDREN fosters collaboration, innovation, and shared resources across universities, community colleges, K–12 schools, and research partners statewide. For more information about what MDREN is and who they serve, click here. RESPONSIBILITIES: Manages Operations & Service Delivery: Monitors service delivery and member experience through direct engagement and performance metrics. Builds and evaluates organizational structures to ensure effective service. Leads the design, implementation, and support of USM data and voice communication systems, including related procedures and policies. Ensures timely delivery of services. Leads Member & Partner Engagement: Facilitates the development of member communities of practice to foster peer collaboration and learning, as well as the achievement of shared goals. Builds and maintains relationships with educational institutions, research centers, state agencies, regional networks, and national network organizations. Supports the MDREN Board of Directors and related committees by preparing reports and meeting agenda items. Maintains active engagement with these groups. Leads efforts to establish and grow partnerships around next-generation networks with Maryland education and research entities, state agencies, and regional and national networks. Leads Strategic Planning Initiatives: Drives strategic focus on network reliability, robustness, and redundancy. Enhances MDREN’s value through membership growth and enhancement of networking technology and services, Participates in USM and member IT planning to align MDREN services with institutional needs. Develops, implements and updates the MDREN Strategic Plan. Manages Finances & Resource Development: Oversees procurement contracts as well as internal agreements for inter-governmental services. Manages MDREN’s financial performance, including budgeting, forecasting, and cost control. Identifies and pursues external funding opportunities aligned with MDREN’s strategic goals. Collaborates on grant proposals development and grant management. ANNUAL SALARY: $195,000-$230,000 Requirements MINIMUM QUALIFICATIONS: Required Education Level/Certifications: Bachelor’s Degree in IT, Computer Science, Engineering, Telecommunications, or related field. Related experience may be substituted for the education requirement on a year-for-year basis, with one year of experience equivalent to 30 college credits (i.e., one year of full-time study). Candidates without a bachelor’s degree must have at least 4 years of directly related experience to substitute for the degree requirement. Required Experience: 10 years of progressive experience in enterprise technology services. Experience leading and managing technical teams, including internal staff and external contractors. Required Knowledge/Skills/Abilities: Strong understanding of wide area networks (WANs), architectures, and related technologies. Awareness of current networking trends, opportunities, and challenges. Familiarity with evolving technologies and the ability to align them with changing customer needs. Proven ability to provide strategic technology leadership. Demonstrated ability to influence and collaborate across organizational lines and reporting structures. Skilled in initiating and managing projects, partnerships, and cross-functional activities. Strong interpersonal skills with the ability to build relationships across diverse internal and external constituencies. Approachable and collaborative style that encourages open communication and idea sharing. Skilled in conflict resolution, consensus-building, and maintaining professionalism under pressure. Exceptional written and verbal communication skills, including public speaking and presentation delivery. Demonstrated consultative and customer-focused approach to problem-solving and service delivery. Committed to delivering high-quality service and follow-up to meet member expectations. Self-directed and accountable, with a strong sense of ethics and integrity. Flexible and resilient in dynamic, ambiguous, or evolving organizational environments. PREFERRED QUALIFICATIONS: Preferred Education Level/Certifications: Master’s degree in IT, Computer Science, Engineering, Telecommunications, or related field. Preferred Experience: Specific experience in networking. Experience in higher education shared governance environment. Prior grant writing experience. Benefits Paid Leave: 22 days of annual leave, 15 days of sick & safe leave, 15 holidays, 3 personal leave days, 12 weeks paid parental leave. Health Benefits: Comprehensive medical, dental, and vision coverage with flexible spending accounts. Retirement Plans: Mandatory and supplemental options with major providers like Fidelity and TIAA. Life Insurance: Optional term life and AD&D benefits through MetLife. Tuition Benefits: Tuition remission for employees and their families. Training & Development: Free professional development conferences and unlimited LinkedIn Learning access. Credit Union Access: Membership eligibility for SECU, Maryland’s largest credit union. Employee Assistance Program (EAP): Free counseling, legal, financial, and work-life support services. Click to learn more.