Escalation Analyst

Location: Las Vegas, NV Expected pay amount: $25.00 USD Per Hour Schedule: Multiple shifts/schedules available Assignment length: 6 month rolling contract (no end date) Job description JHCareers is helping an innovative, on-demand autonomous ride-hailing company hire a TeleOperations Operator to support its growing fleet of autonomous vehicles. This role is critical in ensuring the smooth operation of self-driving technology by monitoring vehicles, providing remote assistance when needed, and contributing to the ongoing improvement of the TeleOperations system. As a TeleOperations Operator, you will be the “human-in-the-loop,” bridging the gap between autonomous driving systems and real-world scenarios that require intervention. This position is perfect for candidates with a strong technical aptitude, excellent situational awareness, and the ability to remain calm under pressure. Various Shifts Available: Hours: 10:00 AM - 6:30 PM OR 5:30 PM - 2:00 AM Days: Multiple Shifts Available As a TeleOps Operator, you'll: Oversee a fleet of autonomous vehicles in real-time, providing remote guidance when necessary to ensure safe operation. Take control of vehicles in complex scenarios, following strict safety protocols and regulatory guidelines. Assist in gathering performance metrics and reporting observations to improve system functionality. Work cross-functionally to provide feedback on TeleOps tools, usability, and overall system performance to enhance the operator interface. Follow company protocols and regulatory requirements to maintain high operational standards. Commitment: This is a full-time, 6-month ongoing contract position. It will be onsite and available to candidates who are local to the Las Vegas, NV area. Requirements Requirements Excellent driving history and no criminal history 2+ years of experience in operations, technical support, software testing, or a similar field Comfortable working with Windows and Linux operating systems; basic understanding of QA testing principles. Excellent written and verbal communication skills Willingness to work flexible shift hours Bonus Qualifications: Experience with QA testing or working in the autonomous vehicle industry Bachelor’s degree in STEM, analytics, or related field Basic understanding of data analysis to help build out and analyze metrics Strong familiarity with video game-style controls or simulation software. Benefits Benefits: Pre-tax commuter benefits Employer Subsidized healthcare benefits Flexible Spending Account for healthcare-related costs Employer covers all costs for short and long term disability and life insurance 401k package

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an AV/IT Sales Support Engineer in Illinois (USA). We are seeking a technically skilled AV/IT Sales Support Engineer to provide expert support across a broad territory in the Midwest. This role combines technical know-how with customer-facing responsibilities, enabling sales teams, resellers, and system integrators to successfully implement and deploy AV/IT solutions. You will work with a variety of professional display products, projectors, PTZ cameras, dvLED, digital signage, and cloud-based solutions while serving as a subject matter expert on IoT and AV technologies. This position offers a dynamic, hybrid work environment, opportunities for technical development, and frequent collaboration with internal teams and external partners to ensure successful product adoption. Accountabilities Provide in-person and virtual technical support to resellers, system integrators, and sales teams across an 11-state territory. Conduct product demonstrations, clinics, and training sessions for key customers and partners. Support post-sales activities including firmware/software updates and escalation to service teams when required. Gather feedback from customers and partners to inform Marketing and Product Management on product performance, competitive insights, and resolution of challenges. Prepare reports on sales wins/losses, competitive landscape, and technical insights. Represent the company at regional and national trade shows, demos, and client events. Requirements Bachelor’s degree in Electrical Engineering, Computer Science, or equivalent experience; or High School diploma with 8+ years of relevant AV/IT experience. Strong understanding of computers, operating systems (e.g., Windows 10), cloud platforms, IoT technologies, and digital signage solutions. Ability to lift up to 45 pounds and travel up to 65% of the time. Strong presentation and communication skills. Proficiency in Microsoft PowerPoint and Excel for creating and modifying customer-facing presentations. Preferred certifications: CTS, DSCE, CompTIA A+ or Network+, or CCNA. Prior experience in AV markets, working with manufacturers or system integrators, is a plus. Benefits Competitive base salary ($87,831 – $117,109) plus annual corporate bonus plan. Comprehensive healthcare coverage including medical, dental, and vision. Paid medical leave, vacation time, and up to 12 weeks paid parental leave. 401(k) plan with company matching contributions. Education assistance and student loan support programs. Hybrid work environment with flexible schedules and opportunities for early Friday closures. Inclusive workplace culture with diversity, equity, and inclusion initiatives. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly: 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest!   #LI-CL1

This position is posted by Jobgether on behalf of Trilogy Federal. We are currently looking for a Test Automation Engineer in Georgia (USA). This role provides a dynamic opportunity to ensure the quality and reliability of critical IT systems through advanced test automation practices. The Test Automation Engineer will design, implement, and maintain automated test scripts across cloud and legacy environments, supporting fast-paced Agile development cycles. This position emphasizes collaboration with developers, integration leads, and stakeholders to deliver secure, high-quality solutions. The ideal candidate will bring expertise in test automation frameworks, CI/CD pipelines, and federal IT security standards, while mentoring team members and leveraging emerging technologies to optimize testing processes. Occasional on-site visits may be required. Accountabilities ·         Design, develop, and maintain automated test scripts covering functional, regression, performance, and integration testing for IT systems in cloud and legacy environments (AWS, Azure). ·         Implement and optimize test automation frameworks using tools such as Selenium, JUnit, TestNG, or Cucumber, integrated with CI/CD pipelines to support Agile releases. ·         Collaborate with Cloud Developers, Integration Leads, and Scrum Masters to define test strategies and ensure comprehensive requirements coverage within Agile sprints. ·         Execute automated tests, analyze results, report defects, and maintain detailed documentation using VA-approved tools (Jira, GitHub, ServiceNow). ·         Ensure all test cases align with federal security and privacy standards (FISMA, NIST 800-53, HIPAA), validating secure functionality and data protection. ·         Participate in Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives, to align testing efforts with the VIP Lean-Agile framework. ·         Optimize test automation processes to improve efficiency, reduce manual effort, and enhance the reliability of IT solutions. ·         Troubleshoot and resolve test failures, collaborating with development teams to identify root causes and implement timely fixes. ·         Integrate emerging testing technologies, such as AI-driven testing and containerized test environments, to support modernization and quality assurance initiatives. ·         Mentor team members on test automation tools, Agile testing practices, and quality assurance techniques, contributing to staff development initiatives. Requirements ·         Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field (Master’s preferred). ·         ISTQB Agile Tester Certification required; additional certifications (ISTQB Foundation, Selenium WebDriver, SAFe Agilist) preferred. ·         2–5 years of experience in test automation, software quality assurance, or related roles, ideally in federal or VA IT environments. ·         Hands-on experience with test automation tools such as Selenium, JUnit, Cucumber, and CI/CD integration (Jenkins, GitHub Actions). ·         Strong analytical, problem-solving, and attention-to-detail skills, with the ability to ensure software quality in dynamic, fast-paced environments. ·         Familiarity with federal security standards (FISMA, NIST, HIPAA) and Agile frameworks (VIP Lean-Agile) highly desirable. ·         Proficiency in MS Office and VA-approved tools (Jira, GitHub, ServiceNow). ·         Ability to adapt to evolving technical requirements and occasional travel to VA sites in Washington, D.C. ·         Ability to obtain a Public Trust Clearance. Preferred Qualifications: ·         Experience with VA, VBA, or VHA systems. ·         Knowledge of API/testing tools (Postman, SoapUI), modeling tools (Quest Toad Data Modeler), and build tools (IBM Installation Manager, WiX). Benefits ·         Annual salary: $50,000 - $60,000 (based on experience and qualifications). ·         Health, dental, and vision insurance coverage. ·         Optional FSA and paid parental leave. ·         Safe Harbor 401(k) with employer contributions fully vested from day 1. ·         Paid time off and 11 paid holidays. ·         No-cost group term life/AD&D plan with optional supplemental coverage. ·         Pet insurance and monthly phone/internet stipend. ·         Tuition and professional training reimbursement. ·         Flexible remote work options in eligible states, supporting work-life balance. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps, such as interviews or additional assessments, are then made by their internal hiring team. Thank you for your interest! #LI-CL1

This position is posted by Jobgether on behalf of Trilogy Federal. We are currently looking for a Senior Cloud Developer in Georgia (USA). This role offers a compelling opportunity to lead the design, development, and deployment of cloud applications that support critical government IT operations. The Senior Cloud Developer will work in a fast-paced, collaborative environment, driving technical excellence across Salesforce and Microsoft Dynamics 365 platforms. This position requires hands-on development expertise, strong programming skills, and the ability to integrate cloud solutions with legacy systems. The role emphasizes delivering secure, scalable, and efficient solutions while mentoring team members and collaborating with stakeholders to achieve impactful outcomes. Occasional on-site visits may be required to support project needs. Accountabilities ·         Lead the development and customization of cloud-based applications on Salesforce and Microsoft Dynamics 365, supporting operational needs and corporate IT systems. ·         Oversee optimization of Apex, Visualforce, and Lightning components in Salesforce, and configure Dynamics 365 using Power Apps, Power Automate, and JavaScript. ·         Integrate cloud applications with legacy systems and other platforms (e.g., AWS, Azure) using APIs, web services, and CI/CD pipelines. ·         Collaborate with Integration Leads, Cloud Engineers, and Scrum Masters to deliver features and enhancements within Agile sprints, ensuring alignment with project goals. ·         Ensure cloud applications comply with federal security and privacy standards (FISMA, NIST 800-53, HIPAA) through secure coding practices and access controls. ·         Utilize approved tools (Jira, GitHub, ServiceNow) to manage code repositories, track tasks, and maintain status reports. ·         Oversee Agile ceremonies (sprint planning, stand-ups, retrospectives) to align development with the VIP Lean-Agile framework. ·         Troubleshoot and resolve cloud application issues to maintain high availability and performance. ·         Leverage emerging cloud technologies, including serverless computing and AI integrations, to enhance modernization efforts. ·         Mentor team members on Salesforce and Dynamics 365 development best practices and technical excellence. ·         Optimize cloud solutions for scalability, cost-efficiency, and alignment with operational and customer service goals. Requirements ·         Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field (Master’s preferred). ·         Salesforce Certified Platform Developer and Microsoft Dynamics 365 Fundamentals certifications required; additional certifications (AWS Certified Developer, Azure Developer Associate) preferred. ·         8+ years of experience in cloud application development, with expertise in Salesforce, Microsoft Dynamics 365, or similar platforms, preferably in federal or VA environments. ·         Hands-on experience with Salesforce development (Apex, Lightning), Dynamics 365 customization, cloud integration, and CI/CD tools (e.g., Jenkins, GitHub Actions). ·         Strong programming, analytical, and problem-solving skills, with the ability to deliver high-quality code in dynamic environments. ·         Familiarity with federal security standards (FISMA, NIST, HIPAA) and the VIP Lean-Agile framework is highly desirable. ·         Proficiency with MS Office and VA-approved tools (Jira, GitHub, ServiceNow). ·         Ability to adapt to evolving technical requirements and occasional travel to VA sites in Washington, D.C. ·         Ability to obtain a Public Trust Clearance. Preferred Qualifications: ·         Experience with VA, VBA, or VHA environments. ·         Familiarity with mainframe, legacy OS, Windows Server, Linux, middleware, application servers, messaging systems, and cloud monitoring tools. Benefits ·         Competitive annual salary: $80,000 - $90,000 (based on experience and qualifications). ·         Health, dental, and vision insurance coverage. ·         Optional FSA and paid parental leave. ·         Safe Harbor 401(k) with employer contributions fully vested from day 1. ·         Paid time off and 11 paid holidays. ·         No-cost group term life/AD&D plan, with optional supplemental coverage. ·         Pet insurance and monthly phone/internet stipend. ·         Tuition and professional training reimbursement. ·         Flexible remote work options in eligible states, supporting work-life balance. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps, such as interviews or additional assessments, are then made by their internal hiring team. Thank you for your interest!   #LI-CL1

This position is posted by Jobgether on behalf of Trilogy Federal. We are currently looking for a Senior Integration Lead/Engineer in Georgia (USA). This role offers the opportunity to lead the design, development, and implementation of complex system integrations that connect cloud, legacy, and healthcare platforms. The Senior Integration Lead/Engineer will ensure seamless data exchange, interoperability, and secure IT solutions for enterprise-level systems. The position emphasizes collaboration with technical teams, stakeholders, and Agile workflows to deliver scalable, high-performance integrations. The ideal candidate brings deep expertise in Salesforce, HL7-based healthcare interfaces, and InterSystems IRIS, while mentoring team members and driving adoption of emerging integration technologies. Occasional on-site visits may be required. Accountabilities ·         Design and implement integration architectures connecting corporate IT systems using Salesforce, HealthShare Health Connect (HL7), and InterSystems IRIS platforms. ·         Develop and configure HL7 interfaces to ensure accurate, secure, and interoperable healthcare data exchange across systems. ·         Lead integration of Salesforce solutions with legacy systems and cloud environments (AWS, Azure), supporting operational and customer service needs. ·         Engineer solutions in InterSystems IRIS to process, store, and integrate complex datasets, optimizing performance and scalability. ·         Collaborate with Solution Leads, Data Architects, and DevOps teams to integrate solutions into CI/CD pipelines and Agile workflows. ·         Ensure compliance with security and privacy standards (FISMA, NIST 800-53, HIPAA), implementing secure data flows and access controls. ·         Document integration designs, track progress, and report status using approved tools (Jira, GitHub, ServiceNow). ·         Participate in Agile ceremonies (sprint planning, retrospectives), aligning integration efforts with VIP Lean-Agile framework goals. ·         Troubleshoot and resolve complex integration challenges, ensuring minimal operational disruption and high system availability. ·         Support emerging technologies, including APIs, microservices, and AI-driven integrations, to enhance modernization and interoperability. ·         Mentor team members on Salesforce administration, HL7 interfaces, and IRIS development best practices. Requirements ·         Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field (Master’s preferred). ·         Salesforce Certified Administrator or Salesforce Certified Platform App Builder. ·         HealthShare Health Connect HL7 Interface Specialist Certification and InterSystems IRIS Core Solutions Developer Specialist Certification. ·         10+ years of experience in system integration, interface development, or related roles in federal, healthcare, or enterprise IT environments. ·         Expertise in Salesforce configuration, HL7 interface development, InterSystems IRIS solutions, API development, ETL processes, and cloud platforms. ·         Strong technical, analytical, and problem-solving skills, capable of designing complex integrations in a fast-paced environment. ·         Familiarity with security standards (FISMA, NIST, HIPAA) and Agile frameworks (VIP Lean-Agile) highly desirable. ·         Proficiency in MS Office and approved tools (Jira, GitHub, ServiceNow). ·         Ability to adapt to evolving requirements and travel occasionally to customer sites in Washington, D.C. Preferred Qualifications: ·         Experience with VA, VBA, or VHA systems. ·         Additional certifications such as MuleSoft Developer or SAFe Agilist preferred. Benefits ·         Annual salary: $85,000 - $94,999 (based on experience and qualifications). ·         Health, dental, and vision insurance. ·         Optional FSA and paid parental leave. ·         Safe Harbor 401(k) with employer contributions fully vested from day 1. ·         Paid time off and 11 paid holidays. ·         No-cost group term life/AD&D plan with optional supplemental coverage. ·         Pet insurance and monthly phone/internet stipend. ·         Tuition and professional training reimbursement. ·         Flexible remote work options in eligible states, supporting work-life balance. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps, such as interviews or additional assessments, are then made by their internal hiring team. Thank you for your interest!   #LI-CL1

Thorlabs is pleased to play a role in advancing science through the components, instruments, and systems we design and manufacture. We believe that science and innovation have great potential to improve the world around us and are committed to advancing photonics (i.e., light-based) technologies that positively impact our customers, employees, and communities. Via educational outreach and more sustainable business practices, we continuously invest in a brighter future. We recognize that each of our employees is a unique individual with the ability to contribute to our success and seek to find great people who will thrive in our fun, fast-paced culture. The Security Engineering Manager will lead the evolution of our cybersecurity engineering, architecture, and operations. This role bridges strategic and tactical domains – collaborate cross-functionally with IT and business stakeholders, oversee enterprise security architecture (both Cloud and on-prem), manage security engineering team, and optimize security operations (including an outsourced SOC). This is a strategic role designed for a seasoned security expert with a proven ability to manage teams, architect complex solutions, and influence across departments. The successful candidate must be strategic while also comfortable at tactical level, with both leadership and hands-on responsibilities. Although the location of the position is in Newton, NJ, from time to time it may be required to undertake duties at other Thorlabs locations. Essential Job Functions include the following, but are not limited to: Leadership & Strategy Serve as a strategic advisor to the IT leadership team on emerging threats, investment priorities, and security posture. Set and track KPIs, KRIs, OKRs, and metrics to ensure effectiveness and continuous improvement. Collaborate closely with Infrastructure and Operations, Enterprise Applications, Application Development, and Enterprise Data teams to embed security into their processes. Present to executive stakeholders and help translate technical risk into business impact. Serve as the security SME in enterprise projects and technology investments, including tool evaluations, acquisitions, and divestitures, including strategic planning, budgeting, and cross-functional alignment. Security Architecture & Engineering Define and drive the enterprise security architecture roadmap across infrastructure, cloud, applications, and Operational Technology (OT). Lead the design and implementation of security controls, frameworks, and reference architectures. Oversee architecture reviews, and secure-by-design practices across the organization. Ensure baseline security measures are implemented and monitored (e.g., hardening, patching, zero trust, segmentation). Manage integration and ongoing optimization of security tools (e.g., CSPM, CNAPP, IAM, PKI, DLP). Identity & Access Management (IAM) Lead the Security Engineering function responsible for Identity and Access Management Architect and enhance enterprise IAM strategy including RBAC, PAM, MFA, SoD, and JML lifecycle. Drive IAM policy creation and enforcement across service, privileged, and user accounts. Guide the definition of IAM operating models, access certification processes, and automation of identity governance. Security Operations & Incident Response Oversee day-to-day security operations including SOC management (outsourced), SIEM/SOAR (Microsoft Sentinel), EDR/XDR, and threat detection and response. Collaborate with the SOC to improve detection rules, reduce false positives, and ensure robust incident detection and response capabilities. Plan and oversee penetration testing, forensic analysis, and incident investigations. Governance, Risk, & Compliance Align security architecture and operations with regulatory frameworks such as NIST, ISO 27001, CMMC, PCI-DSS, and GDPR. Partner with the GRC and Audit teams to ensure technical controls support broader compliance and risk. Coordinate with the GRC team to support policy development, risk assessments, and business continuity/disaster recovery planning. Requirements Physical Activities: The employee is occasionally required to stoop, kneel, crouch, climb or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. Qualifications Experience: 10+ years of experience in cybersecurity with increasing leadership responsibility, with at least 4+ years direct people management in technical security teams. Extensive experience in security architecture, cloud platforms (Microsoft Azure, M365), and enterprise security tools. Strong command of at least 3 of the following core security domains: IAM, SIEM, vulnerability management, network security, DevSecOps, and incident response. Experience leading or managing an outsourced SOC or MDR provider. Proven leadership in security engineering and operations in a hybrid (cloud/on-prem) environment. Education: Bachelor’s degree in computer science, Engineering, related field, or equivalent work experience. Specialized Knowledge and Skills: Advanced degree (e.g., MS in Cybersecurity) is a plus. Certifications such as CISSP, CISM, Microsoft Certified: Cybersecurity Architect Expert, Azure Solutions Architect, or CEH. Experience with Microsoft Defender suite, Intune, Microsoft Sentinel, various IAM and Vulnerability Management Tools. Familiarity with security control frameworks (e.g., NIST CSF, MITRE ATT&CK, CIS). Excellent communication and interpersonal skills, with proven ability to lead across functions and influence executive stakeholders. Experience in Zero Trust architecture and OT security a big plus. Salary range for this position is $111,000 - $165,000 depending on experience Thorlabs values its diverse environment and is proud to be an Equal Employment Opportunity/Affirmative Action Employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.