Browse
···
Log in / Register

Manager, Customer Care

$104,000-115,000/year

Healthcare Management Administrators

Bellevue, WA, USA

Favourites
Share
Description

HMA is the premier third-party health plan administrator across the PNW and beyond. We relentlessly deliver on our promise to provide medium to large-size employers with customized health plans. We offer various high-quality, affordable healthcare plan options supported with best-in-class customer service.  We are proud to say that for four years, HMA has been chosen as a ‘Washington’s Best Workplaces’ by our Staff and PSBJ™. Our vision, ‘Proving What’s Possible in Healthcare™,’ and our values, People First!, Be Extraordinary, Work Courageously, Own It, and Win Together, shape our culture, influence our decisions, and drive our results. What we are looking for: We are always searching for unique people to diversify our team. We only hire people that care deeply about others, thrive in evolving environments, gain satisfaction from being part of a team, are motivated by tackling complex challenges, are courageous enough to share ideas, action-oriented, resilient, and results-driven.  What you can expect: You can expect an inclusive, flexible, and fun culture, comprehensive salary, pay transparency, benefits, and time off package with plenty of personal development and growth opportunities. If you are looking for meaningful work, a clear purpose, high standards, work/life balance, and the ability to contribute to something important, find out more about us at: https://www.accesshma.com/ How YOU will make a Difference:  We're looking for a dedicated Customer Care Manager who is enthusiastic about leading our call center team and championing new systems to elevate our customer service. If you have hands-on experience managing customer care advocates, training, reviewing data and analytics, enjoy finding creative ways to improve customer experiences, and love inspiring others to do their best work, we’d love to meet you. What YOU will do:   Oversee the daily operations of the customer care call center, ensuring the accurate quoting of eligibility, benefits and claims status and ensure issues are resolved promptly and effectively. Lead by example and represent HMA’s ‘People First’ values. Implement and manage new systems and technologies to improve call center efficiency and customer satisfaction. Develop and monitor KPIs to measure the effectiveness of the customer care team and identify areas for improvement. Mentor and support customer care advocates to ensure they have the skills and knowledge needed to provide exceptional service. Collaborate with other departments to ensure a seamless customer experience and address any cross-functional issues. Manage resources to achieve departmental budget targets. Stay up-to-date with industry trends and best practices to continuously improve our customer care operations. Exhibit strategic agility and analysis to drive the customer care strategy forward. Manage complex challenges and drive critical decision-making processes. Maintain a future-oriented mindset to anticipate and prepare for industry changes. Lead through change, inspiring and building trust within the team. Requirements Knowledge, Experience, and Key Attributes needed for Success:   Bachelor’s degree preferred 10+ years providing superior customer service preferably in a call center environment 1-2 years of proven experience managing a group of 12+ diverse customer care advocates including performance management. In-depth knowledge of customer service principles and practices is required Experienced managing and monitoring customer call que Knowledge of policies involving managing non-exempt individual contributors Proven ability to collaborate with diverse business groups across the organization Uses data and analytics to make decisions and recommendations for refinement Highly organized and detail-orientated Previous experience working in a medical or healthcare field is preferred Benefits The base salary for this position in the greater Seattle area is $104,000-$115,000 and varies dependent on geography, skills, experience, education, and other job or market-related factors. Performance-based incentive bonus(es) is available.  Disclaimer: The salary, other compensation, and benefits information are accurate as of this posting date. HMA reserves the right to modify this information at any time, subject to applicable law. In addition, HMA provides a generous total rewards package for full-time employees that includes: Seventeen (IC) days paid time off (individual contributors) Eleven paid holidays Two paid personal and one paid volunteer day Company-subsidized medical, dental, vision, and prescription insurance Company-paid disability, life, and AD&D insurances Voluntary insurances HSA and FSA pre-tax programs 401(k)-retirement plan with company match Annual $500 wellness incentive and a $600 wellness reimbursement Remote work and continuing education reimbursements Discount program Parental leave Up to $1,000 annual charitable giving match How we Support your Work, Life, and Wellness Goals At HMA, we believe in recognizing and celebrating the achievements of our dedicated staff. We offer flexibility to work schedules that support people in all time zones across the US, ensuring a healthy work-life balance. Employees have the option to work remotely or enjoy the amenities of our renovated office located just outside Seattle with free parking, gym, and a multitude of refreshments. Our performance management program is designed to elevate career growth opportunities, fostering a collaborative work culture where every team member can thrive. We also prioritize having fun together by hosting in person events throughout the year including an annual all hands, summer picnic, trivia night, and a holiday party. We hire people from across the US (excluding the state of Hawaii and the cities of Los Angeles and San Francisco.)  HMA requires a background screen prior to employment. Protected Health Information (PHI) Access Healthcare Management Administrators (HMA); employees may encounter protected health information (PHI) in the regular course of their work. All PHI shall be used and disclosed on a need-to-know-basis and according to HMA’s standard policies and procedures. HMA is an Equal Opportunity Employer. For more information about HMA, visit www.accesshma.com. 

Source:  workable View original post
Location
Bellevue, WA, USA
Show map
workable

You may also like

Workable
Civil Design Intern
About the Company Galloway & Company, Inc. is a people-first firm company where collaboration, innovation, and career growth are at the heart of everything we do. You will grow personally and professionally with a supportive culture, flexible work environment, and strong focus on leadership development. You'll also work on diverse, impactful projects alongside multidisciplinary professionals experts who are passionate about making a difference. At Galloway, you're not just building communities — you're building a fulfilling career. About the Role Responsibilities:  ·        Provide engineering design through AutoCAD and Civil 3D, while receiving training and mentoring from your Project Manager and team members. ·        Assist in the approval and development of public and private projects. ·        Collaborate and coordinate with other internal disciplines on projects. ·        Work on Galloway’s real-life projects   You will love our Full-Spectrum Approach™! It provides our team with a deeper understanding and appreciation for all aspects of the development process. Across all 11 in-house disciplines, each team brings a multidisciplinary mindset to every project every single day.  Qualifications: ·        Currently enrolled in undergraduate or Master program.   ·        Pursuing a Civil Engineering degree. ·        Knowledge of AutoCAD and Civil 3D software is a plus. ·        Collaborative team player with the ability to contribute to a positive work culture. Typically, the estimated starting hourly rate for this internship is $23.00. Why Galloway & Company, Inc.? Collaboration, people, and community are highly regarded values at Galloway. We continually strive to provide an exceptional environment that fosters our purpose of "enriching people's passions." Through our training opportunities, Associate Program, and culture of "promote from within," your growth potential has no limit. We want you to bring your entrepreneurial spirit, work ethic, and unique skillset to our team We are proud of the many awards we have received that reflect our focus on great teams, quality of services, and continued growth. As a people-focused company our employee benefits are 100% paid, providing some of the best benefits in the industry. You may also be eligible to receive biannual bonuses and profit sharing. If you require an accommodation, we are happy to discuss this with you. Please contact our People Department: People@GallowayUS.com   Applicants must be legally authorized to work for Galloway & Company Inc. in the U.S. without employer sponsorship. We do not sponsor H1-B or any other work visa petitions. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Requirements
Denver, CO, USA
$23/hour
Workable
High School Advisor
At WSU Tech, we are dedicated to promoting quality higher education and leadership in workforce training that supports economic development for a global economy. Our experienced faculty and staff are committed to helping students achieve their goals by providing hands-on experience, state-of-the-art facilities, and individualized support and guidance. We operate in a values-based culture and strive towards our behaviors in everything we do. Compensation: $23.01 /hr Worksite Location: Varies Schedule: M-F 7am-4pm or 7:30am-4:30pm Overview/Job Summary: The High School Advisor plays a crucial role in connecting high school students with educational opportunities at WSU Tech. You will actively work towards promoting clear pathways for academic success, transitional support, and career exploration for high school students looking to pursue their post-secondary education. Your day-to-day responsibilities will vary, but are not limited to: Engaging with high school students to provide guidance on academic pathways and career options. Supporting students through the enrollment process, facilitating communication about college services and resources. Assisting in developing and implementing programs that promote college readiness. Maintaining accurate records of student interactions and progress, reporting findings to the appropriate departments. Collaborating with high school administrators and teachers to coordinate outreach efforts. Providing presentations and workshops to inform students and parents about available programs and resources. As a High School Advisor at WSU Tech, you have the opportunity to make a significant impact by helping students navigate their educational journeys. Your guidance will empower high school students to take the necessary steps toward achieving their academic and career goals, fostering a healthier and more informed future generation. Requirements Education: Associate Degree required; Bachelor’s degree preferred. Preferred Qualifications: Previous experience working in educational settings, especially with high school students. Strong interpersonal and communication skills, able to connect with diverse populations. Ability to work independently as well as collaboratively in a team environment. Proficient in Microsoft Office Suite (Word, Excel, Outlook). Excellent organizational skills and ability to manage multiple tasks effectively. Familiarity with student services software is preferred but not required. Must possess a valid driver's license and have reliable transportation for outreach efforts. Benefits https://wsutech.edu/whyhere/ WSU Tech is committed to inclusive and equitable practices to create an environment and culture where students and employees thrive. We acknowledge that through valuing diverse identities, experiences, talents, and gifts, we excel by fulfilling our mission to create a talent pipeline, establish workforce equity, and improve economic prosperity for our community. WSU Tech is an Equal Opportunity Employer.
Wichita, KS, USA
$23/hour
Workable
Farm Manager - Hale Akua Garden Farm (Maui, HI)
Hale Akua Garden Farm is an organic farm and eco-retreat on Maui’s stunning north shore. Our mission is to grow fresh, healthy food for our retreat guests and community while serving as a working farm that nourishes people and also educates volunteers, apprentices, neighbors, and community members about sustainable agriculture. The Opportunity We are seeking a Farm Manager who is not only skilled in animal husbandry and organic farming  but also passionate about teaching and inspiring others. This role is central to Lori Grace’s vision: a farm that feeds people, heals the land, helps animals thrive and educates those who come to learn. Responsibilities Manage and care for ducks, chickens, goats, fish and soldier fly larvae  in humane, healthy systems. Plan, plant, and harvest eggs, fish and organic crops for residents and guests. Develop and maintain regenerative farming systems such as composting, soil improvement, and water conservation. Teach and mentor volunteers, apprentices, neighbors, and community members in organic farming practices.Manage and teach how to use human food waste to grow soldier fly larvae that then become food for chickens, ducks and fish. Maui’s food waste enhances climate change by creating methane We will show how to use human food waste usefully by feeding our high quality human food waste to soldier fly larvae. Collaborate with Hale Akua’s retreat team to align farm operations with community goals. Requirements Practical, hands-on experience in organic farming and animal husbandry. Strong communication skills; ability to teach, guide, and mentor others. Leadership and organizational ability to coordinate staff and volunteers. Passion for sustainability, food self-reliance, animal husbandry and community living. Subjects to teach guests, interns and employees Understanding of closed loop farming where we raise food for our animals right on our land Closed loop farming is very valuable economically on an island Inspire young people that there is a way to grow high protein vegetables, fish, chickens, ducks on an island that usually imports all animal food Teach about how high protein vegetables reduce risks of diabetes which is enhanced by the eating of high sugar fruits like mango, papaya. Bananas and pineapple.  Teach how overfishing in Maui’s oceans has greatly depleted ocean life locally and how we can help protect our ocean ecology by learning how to grow fish on land sustainably through aquaponics Benefits $28–$30/hour, depending on experience and performance. On-site housing option available after a 3-month trial period. Perks: access to our pool, sauna, and hot tub after hours. Training in Nonviolent Communication to support collaboration and leadership. Opportunity to live and work in Maui, leading an organic plant and animal farm that feeds, teaches, and inspires.Right now, buying eggs or poultry grown on Maui is rare because of high food costs
Haiku, Haiku-Pauwela, HI 96708, USA
$28/hour
Workable
Safety Officer
Harlem Children’s Zone (HCZ) — a world-renowned education and poverty-fighting organization based in New York — seeks an enthusiastic, dedicated, and mission aligned Safety Officer with the Safety Department. The Safety Officer will bring a passion for the mission of Harlem Children’s Zone: break the cycle of intergenerational poverty with comprehensive, on-the-ground programming that builds up opportunities for children and families to thrive in school, work, and life. We are seeking part-time Safety Officers to provide safety and welfare for the students and staff at all HCZ buildings. Safety Officers report directly to the Security Director or Program Administrator.  For more information, check out Want to Work at Harlem Children’s Zone? Here’s 7 Things You Need to Know. Requirements High School Diploma or equivalent Valid and up to date, 8 and 16 hour Security certificates; New York State Security license required Who You Are Must have related experience that required keen observation, vigilance, and continual awareness of your surroundings Must have situational awareness to quickly respond to potential threats and other problems that may arise Health level and physical characteristics suitable for security duties Must have excellent verbal and written communication skills Ability to work morning, evening, and/or night shifts Must be reliable and punctual Work with a high level of integrity and honesty Must be a team-player Must be agile and able to pivot and adapt as needed Rotate various HCZ sites as needed What You’ll Do  Serve as the person responsible for providing for the safety and welfare of students and staff at all HCZ buildings Conducts general risk assessments and identify dangerous situations in and around the school or involving students at school related activities Monitor student activity in the hallways and intervene proactively to prevent inappropriate and/or dangerous behavior Securing the premises and personnel by staying on patrol, monitoring surveillance equipment, performing building inspections, guarding entry points and verifying visitors Maintain order and compliance with the school code of conduct, policies and regulations Comply with the strict regulation against sitting down and socializing Respond promptly to the signal for calling the Security Officer Maintain incident records Present written descriptive reports for major incidents Perform other duties as assigned Schedule Must be available for a 6-day work week (morning, afternoon, overnight, and weekends) Adherence to attendance and punctuality is non-negotiable Benefits As a member of the Harlem Children's Zone team, you will join a supportive and inclusive community dedicated to helping children, families — and our staff — thrive.  Please take a look at our Part-Time benefits below.  Our exceptional Part-Time benefits include:  Career advancement Paid sick leave Employee referral bonus  Physical wellness discounts Commuter benefits Additional Benefits (Discounts on flights, hotels, theme parks, concert tickets, and more.) The compensation range for this position is $20 - $21 per hour. To be considered, interested applicants should apply directly through the posting. No telephone inquiries or recruiters, please. Replies will only be sent to qualified applicants. Harlem Children's Zone and Promise Academy Charter Schools does not provide work visas for candidates who require employer sponsorship to ensure work authorization in the United States. Harlem Children’s Zone is an EOE.
Harlem, New York, NY, USA
$20-21/hour
Workable
Safety Officer
Harlem Children’s Zone (HCZ) — a world-renowned education and poverty-fighting organization based in New York — seeks an enthusiastic, dedicated, and mission aligned Safety Officer with the Safety Department. The Safety Officer will bring a passion for the mission of Harlem Children’s Zone: break the cycle of intergenerational poverty with comprehensive, on-the-ground programming that builds up opportunities for children and families to thrive in school, work, and life. We are seeking part-time Safety Officers to provide safety and welfare for the students and staff at all HCZ buildings. Safety Officers report directly to the Security Director or Program Administrator.  For more information, check out Want to Work at Harlem Children’s Zone? Here’s 7 Things You Need to Know. Requirements High School Diploma or equivalent Valid and up to date, 8 and 16 hour Security certificates; New York State Security license required Who You Are Must have related experience that required keen observation, vigilance, and continual awareness of your surroundings Must have situational awareness to quickly respond to potential threats and other problems that may arise Health level and physical characteristics suitable for security duties Must have excellent verbal and written communication skills Ability to work morning, evening, and/or night shifts Must be reliable and punctual Work with a high level of integrity and honesty Must be a team-player Must be agile and able to pivot and adapt as needed Rotate various HCZ sites as needed What You’ll Do  Serve as the person responsible for providing for the safety and welfare of students and staff at all HCZ buildings Conducts general risk assessments and identify dangerous situations in and around the school or involving students at school related activities Monitor student activity in the hallways and intervene proactively to prevent inappropriate and/or dangerous behavior Securing the premises and personnel by staying on patrol, monitoring surveillance equipment, performing building inspections, guarding entry points and verifying visitors Maintain order and compliance with the school code of conduct, policies and regulations Comply with the strict regulation against sitting down and socializing Respond promptly to the signal for calling the Security Officer Maintain incident records Present written descriptive reports for major incidents Perform other duties as assigned Schedule Must be available for a 6-day work week (morning, afternoon, overnight, and weekends) Adherence to attendance and punctuality is non-negotiable Benefits As a member of the Harlem Children's Zone team, you will join a supportive and inclusive community dedicated to helping children, families — and our staff — thrive.  Please take a look at our Part-Time benefits below.  Our exceptional Part-Time benefits include:  Career advancement Paid sick leave Employee referral bonus  Physical wellness discounts Commuter benefits Additional Benefits (Discounts on flights, hotels, theme parks, concert tickets, and more.) The compensation range for this position is $20 - $21 per hour. To be considered, interested applicants should apply directly through the posting. No telephone inquiries or recruiters, please. Replies will only be sent to qualified applicants. Harlem Children's Zone and Promise Academy Charter Schools does not provide work visas for candidates who require employer sponsorship to ensure work authorization in the United States. Harlem Children’s Zone is an EOE.
Harlem, New York, NY, USA
$20-21/hour
Workable
Energy Efficiency Technician
Solar Alternatives is seeking an enthusiastic and detail-oriented Energy Efficiency Technician to join our growing team. This role is essential in supporting the implementation of energy efficiency projects that help our clients reduce their energy consumption and carbon footprint. The Energy Efficiency Technician will be responsible for conducting energy audits, collecting data, analyzing energy usage, and providing clients with actionable recommendations for improving their energy efficiency. You will work closely with our engineering and sales teams to ensure seamless project execution and customer satisfaction. Key Responsibilities: Conduct thorough energy audits for residential and commercial clients. Collect and analyze energy data to identify energy-saving opportunities. Prepare and present detailed reports with recommendations to clients. Assist in the development and implementation of energy efficiency programs. Collaborate with team members to design solutions tailored to client needs. Stay updated with current energy efficiency technologies and regulations. Provide exceptional customer service and follow-up support. Requirements High school diploma or equivalent; degree in Environmental Science, Engineering, or a related field preferred. 2+ years of experience in energy efficiency, home energy auditing, or related field. Strong analytical skills with a solid understanding of energy systems. Excellent communication and presentation skills. Proficient in energy modeling software and data analysis tools. Knowledge of HVAC systems, building science, and energy efficiency standards. Detail-oriented and capable of delivering precise documentation. Ability to work independently and as part of a team. Valid driver's license and a clean driving record. Certification such as RESNET HERS, BPI, or similar is a plus. Benefits Salary $40,000-$60,000, Opportunity for sales commissions for select candidates.  Excellent subsidized medical/dental/vision benefits, 401k with company match, paid time off two weeks earned plus seven holidays annually.
Harahan, LA 70123, USA
$40,000-60,000/year
About Us
Terms of Use
Privacy Policy
Help
Contact Us
FAQ
Cookie
Cookie Policy
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.