IT Support Engineer

Welcome to Priority Office Automation! We are a client-focused provider of advanced multifunctional devices and office technology solutions, dedicated to transforming business operations for our customers. As a Diamond-level Xerox Authorized Partner, we pride ourselves on offering customized systems that enhance workflow efficiency and reduce operational costs. We are excited to invite a friendly, organized, and proactive Front-End Office & Customer Care Coordinator to join our welcoming team! In this role, you will be the first point of interaction and serve as the face of our front office and ensure exceptional customer care with our valued clients and play a crucial part in creating a positive experience. You will also handle incoming calls, greet visitors, coordinate service requests, and help maintain strong customer relationships and retention. Responsibilities Greet and welcome customers warmly, ensuring a friendly atmosphere. Manage phone calls and inquiries, directing them to the appropriate team members with a smile. Log and track service calls, ensure timely follow-up on customer issues and help coordinate scheduling for service technicians. Coordinate the calendar for appointments, ensuring everything runs smoothly. Prepare and manage documentation, including service requests and proposals, making sure everything is clear and organized. Handle incoming and outgoing mail and packages with care, ensuring timely delivery. Maintain a neat and tidy reception area, contributing to a professional environment. Collaborate with the team to support daily operations and enhance customer satisfaction. Handle light administrative tasks to support the team, such as filing and data entry. Requirements Previous experience in customer service or an office administrative role is a bonus! Strong communication skills and a friendly demeanor are essential. Ability to multitask and stay organized in a busy environment. Proficient in Microsoft Office Suite, Canva and office equipment. A positive attitude and willingness to assist colleagues and clients alike. High school diploma or equivalent; additional training in office administration is a plus. Benefits Paid Time off Health Insurance: Medical, Dental, Vision Plans Holidays off Recognition Programs Training & Development Programs