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Head of Internal Product - Business Operations

$175,000-225,000/year

Flowdesk

New York, NY, USA

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Flowdesk's mission is to build a global financial institution for digital assets, one designed from the ground up for market integrity and efficiency. To achieve this in a rapidly evolving market, we apply a disciplined, first-principles approach to everything we do. This approach is embedded in our core services, from institutional liquidity provision, trading solutions, OTC execution to our comprehensive treasury management offerings. This is how we cut through the noise and build robust and scalable systems across all our business lines. We seek individuals who are driven by this systematic approach. Joining Flowdesk means you will be a key contributor in building and scaling a more transparent and efficient financial markets infrastructure. Your role and responsibilities Flowdesk is scaling fast, and behind every world-class trading operation is a robust, intelligent internal platform. We’re hiring a Head of Internal Product to lead the design, delivery, and scale of our internal systems stack. You will sit at the intersection of product management, automation, and operational infrastructure, owning a suite of proprietary internal platforms (known as Terminals) that power our compliance, trading operations, and communication flows. You’ll manage and grow the Delta team (currently consisting of automation & low-code engineers), translating complex operational needs into scalable, secure, and high-utility tooling. This is a strategic operating role, not an engineering role. We’re looking for a systems thinker with strong product instincts and hands-on execution capability (automation flows, AI agents, internal tools). You’ll partner with Engineering, Compliance, Legal, and Infrastructure teams, and play a central role in shaping the internal OS of Flowdesk. Strategic & Product Leadership Own the long-term product roadmap for internal systems, aligned with operational priorities and regulatory requirements. Translate operational pain points into structured, scalable internal tools, prioritizing reliability, auditability, and user experience. Ensure each tool built serves a clear purpose, reduces friction, and supports scale, no vanity products. Lead cross-functional initiatives with Engineering, Compliance, Legal, and Finance to ship secure, compliant, and maintainable internal infrastructure. System Ownership - Internal Terminals Own the development and delivery of a growing suite of internal tools, currently including (but not limited to) Compliance Terminal > A coherent and scalable ecosystem of tools spanning the full lifecycle of compliance operations like onboarding (KYC/KYB), screening (WorldCheck, adverse media), pre- and post-trade monitoring (SARs, AML, Trade Surveillance), and regulatory obligations (Travel Rule, record-keeping). Most components are already in place (except for Travel Rule transmission and Trade Surveillance) but the challenge now is to streamline, automate, and synchronize these systems into a robust, auditable, and high-performance compliance framework. The objective is to reinforce our regulatory posture while reducing operational overhead through clean processes and smart automation. Middle Office Terminal > Flowdesk’s central platform to manage digital assets, transactions, and operational flows at scale. Already in production with wallet orchestration, Fireblocks workflows (and Haruko integration upcoming), and exchange connectivity, this terminal will evolve to support our full exchange management lifecycle, from onboarding to trading operations and treasury functions. The goal is to deliver seamless control and visibility across Flowdesk’s multi-exchange footprint. Telegram Terminal > Already in production (V0), Scales client comms. Manages access rights, message logging, group ownership, and communication flows across +500 Telegram groups and +10,000 participants. AI Terminal > A secured, self-hosted LLM platform (Open Web UI) enabling deep search and operational assistance. Objective is to build AI agents for internal use (screening, ops, terminal-specific agents). These tools already exist or are being built. The scope will grow and the expectation is that the Head of Internal Product expected will proactively define new tooling needs and lead product delivery end to end. Team Management & Scale Lead the Delta team (2 FTEs by August 2025, with plans to grow). Recruit, mentor, and structure a team of automation engineers, product owners, and internal devs. Manage an international team (France-based today). Drive a delivery culture, build fast, document well, iterate clean. Technical & Operational Excellence Ensure tools are secure, maintainable, and built to scale. Lead the implementation of smart automations across business lines (Workato, Retool, etc.). Bridge technical execution with business ownership — be responsible for why we build and how it impacts Flowdesk’s scale. Work closely with Infra, Cybersecurity, and Engineering teams to meet compliance and resilience standards. Requirements You’re a builder. A systems thinker. A leader with product sensitivity and operational intuition. Must-Haves 5+ years in product ops, internal tooling, or business automation roles. Proven experience leading internal platforms in a financial regulated environment (finance, fintech, crypto, trading). Product DNA, not project/IT Proven track record in building and scaling internal products (not just automation projects, tooling ownership, or consulting iterations). Regulated / high-stakes environment Experience shipping and maintaining internal platforms in fintech, trading, SaaS or similarly regulated/complex environments. Cross-functional leadership Ability to partner and hold the room with Compliance, Legal, Engineering, and Ops, not just deliver tech. Automation & internal tooling stack Hands-on knowledge of Retool, Workato, Make.com or equivalent, with delivery at scale, not PoCs. Team management Has already managed technical profiles (product owners, automation/low-code engineers, internal devs). Nice-to-Haves Familiarity with crypto operations and tooling (Fireblocks, Haruko, Elliptic, centralized & decentralized exchanges). Experience with secure LLMs, internal AI agents, or knowledge management product. Experience deploying and scaling Atlassian stack (Jira/Confluence) in a growing company. Company Culture and Values At Flowdesk, our culture drives our success. Here’s how we live it Ambition, We aim to conquer an impactful place in the crypto ecosystem while representing Tech expertise. We're always moving quickly toward our goals. Ownership, If you believe in something, own it, make it happen, or at least learn from it. Humility, The final result is a puzzle built by everyone’s efforts, not one person takes all the credit. Collaboration, While speed matters, we believe in waiting for others to move forward together. That’s how we achieve success as a team. Benefits International environment (English is the main language) 100% Coverage from Justworks Benefits (Medical, Dental, and Vision plans) Team events and offsites The base salary range for this role is between $175,000 - $225,000 in the State of New York. This range is not inclusive of our discretionary bonus. When determining a candidate’s compensation, we consider a number of factors including expertise, experience, job scope, and current market data. At Flowdesk, final offers are carefully determined to recognize the value and impact you bring. Recruitment Process Are you interested in this job but feel you haven't ticked all the boxes? Don't hesitate to apply and tell us in the cover letter section why we should meet! Here's what you can expect if you apply HR Call Technical Interview with the Head of Business Ops Interview with the Chief of Staff to the COO Founder Interview with the Co-Founder & COO Wrap-up Interview at the NYC office with the CEO US On the agenda, discussions rather than trick questions! These moments of exchange will allow you to understand how Flowdesk works and its values. But they are also (and above all) an opportunity for you to present your career path and your expectations for your next job!

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