Project / Change Management

Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet. Our mission focuses on two things. First, we’re making the experience of accessing the internet simple, transparent, and delightful. Second, we’re bringing that experience to underserved communities around the world. We approach our mission with a cutting-edge wireless technology, customer service designed to delight, and a culture of innovation and intellectual curiosity.  Requirements What you’ll do: This position is a part-time, remote role; however, you must be based in one of the following states: California, Colorado, Delaware, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Tennessee, Texas, Virginia, or Washington DC Shifts needed: Sun-Tu 10-6p; Th-Sat 10-6p; Th-Sat 6p-2a; Fr-Sun 8-4p All EST Weekend availability required As a Starry Expert, you’ll be responsible for managing customer-initiated and proactive support interactions with Starry Internet customers. Respond to customer phone calls, emails, and live chats related to Starry Internet signup, features, and advanced networking settings. Assist customers with scheduling, rescheduling, and canceling appointments Support customers with account-related questions (promo codes, plan changes, billing, credits, transfers, cancellations) Identify, investigate, and resolve issues on the home WiFi network (offline, service disruption, frequent disconnections, slow speeds, basic device support) Retain customers requesting to cancel due to service or other issues Escalate technical and non-technical issues through appropriate channels Follow up with customers to ensure satisfaction and issue resolution Who we’re looking for: You have excellent customer service skills, including effective empathy, excellent call control, and clear, concise verbal and written communication. You have previous contact center experience, successfully handling moderate to high call volume in addition to tickets. You work quickly, independently, and with great attention to detail. You are committed to providing a consistently high level of support, going above and beyond in each interaction you have with a Starry customer. You care deeply about representing our brand and leaving a positive impression with the customers you support. You have strong analytical and organizational skills. You are: Results-driven: enjoy setting challenges and smashing through them; has demonstrated success in previous endeavors Autonomous: self-motivated, scrappy, and able to deal with the ambiguity typical of an early-stage company Emotionally intelligent: empathetic; strong communicator; genuinely interested in human behavior; enjoys collaborating with a team Curious: embraces all opportunities to learn from peers and mentors, always looking for ways to do something better Creative: energized by new problems to solve; always coming up with new ideas and looking for ways to implement them Qualifications: 1+ years of help desk or troubleshooting customer service experience working with hardware, complex technical services, or for a SaaS company or an IT environment 1+ years of call center or contact center experience dealing with moderate to high call volume Ability to work from home in a quiet, dedicated space Bilingual Spanish Bonus Points if… You've worked at an Internet Service Provider and constantly wanted to tear all the systems you used apart and build something better You're familiar with Zendesk Previous remote work experience You are a bilingual Spanish, Korean, or Russian speaker. The starting rate for this position is $19/hourly. Starry values providing prospective employees with a fair chance to pursue opportunities. We will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of any applicable Fair Chance ordinance. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Classic Harbor Line is a boutique, tour boat operator is seeking a cook to join our growing business. Classic offers a unique work experience cruising Boston harbor and entertaining public guests. Our ship, Northern Lights, is a versatile space for weddings, corporate entertainment, birthdays, and sightseeing. Duties: - Prepare and cook meals according to established recipes and dietary requirements - Handle food safely and maintain proper hygiene practices in the kitchen - Collaborate with the menu planning team to create diverse and nutritious meal options - Assist in the preparation of ingredients, including chopping, slicing, and dicing - Monitor food quality and presentation to ensure high standards are maintained - Clean and sanitize work areas, utensils, and equipment before and after use Requirements: - Previous experience working in a kitchen or culinary environment - Proficient in food preparation techniques, including knife skills - Knowledge of proper food handling procedures and safety regulations - Ability to work well under pressure in a fast-paced environment - Strong organizational skills with attention to detail - Excellent communication and teamwork abilities Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned by management. If you are passionate about creating delicious meals and thrive in a dynamic culinary environment, we invite you to apply for the position of Cook. We offer competitive compensation and opportunities for career growth within our organization. It is a unique space to cook and the best place to spend the summer is on the harbor! Job Types: Full-time, Part-time Salary: $22.00 - $25.00 per hour Expected hours: 20 – 40 per week

Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet. Our mission focuses on two things. First, we’re making the experience of accessing the internet simple, transparent, and delightful. Second, we’re bringing that experience to underserved communities around the world. We approach our mission with a cutting-edge wireless technology, customer service designed to delight, and a culture of innovation and intellectual curiosity.  Requirements What you’ll do: This position is a part-time, remote role; however, you must be based in one of the following states: California, Colorado, Delaware, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Tennessee, Texas, Virginia, or Washington DC Shifts needed: Sun-Tu 10-6p; Th-Sat 10-6p; Th-Sat 6p-2a; Fr-Sun 8-4p All EST Weekend availability required As a Starry Expert, you’ll be responsible for managing customer-initiated and proactive support interactions with Starry Internet customers. Respond to customer phone calls, emails, and live chats related to Starry Internet signup, features, and advanced networking settings. Assist customers with scheduling, rescheduling, and canceling appointments Support customers with account-related questions (promo codes, plan changes, billing, credits, transfers, cancellations) Identify, investigate, and resolve issues on the home WiFi network (offline, service disruption, frequent disconnections, slow speeds, basic device support) Retain customers requesting to cancel due to service or other issues Escalate technical and non-technical issues through appropriate channels Follow up with customers to ensure satisfaction and issue resolution Who we’re looking for: You have excellent customer service skills, including effective empathy, excellent call control, and clear, concise verbal and written communication. You have previous contact center experience, successfully handling moderate to high call volume in addition to tickets. You work quickly, independently, and with great attention to detail. You are committed to providing a consistently high level of support, going above and beyond in each interaction you have with a Starry customer. You care deeply about representing our brand and leaving a positive impression with the customers you support. You have strong analytical and organizational skills. You are: Results-driven: enjoy setting challenges and smashing through them; has demonstrated success in previous endeavors Autonomous: self-motivated, scrappy, and able to deal with the ambiguity typical of an early-stage company Emotionally intelligent: empathetic; strong communicator; genuinely interested in human behavior; enjoys collaborating with a team Curious: embraces all opportunities to learn from peers and mentors, always looking for ways to do something better Creative: energized by new problems to solve; always coming up with new ideas and looking for ways to implement them Qualifications: 1+ years of help desk or troubleshooting customer service experience working with hardware, complex technical services, or for a SaaS company or an IT environment 1+ years of call center or contact center experience dealing with moderate to high call volume Ability to work from home in a quiet, dedicated space Bilingual Korean Bonus Points if… You've worked at an Internet Service Provider and constantly wanted to tear all the systems you used apart and build something better You're familiar with Zendesk Previous remote work experience The starting rate for this position is $19/hourly. Starry values providing prospective employees with a fair chance to pursue opportunities. We will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of any applicable Fair Chance ordinance. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

The Chief Engineer has experience working in a hotel setting. The Chief Engineer will supervise the maintenance team and responsible for the physical condition of the hotel to ensure highest standards of guest satisfaction within allotted budget. The requirements listed below are representative of the knowledge, skill, and/or ability required. This is a FT position with on call responsibilities. Responsibilities · Hands-on daily management and supervision of the Maintenance Department including scheduling, hiring, training, and coaching of staff. Overseeing engineering operations and expenditures. · Collaboration with General Manager in preparing the annual budgets. Daily inspections of units under maintenance. · Participating in walk-through with management to ensure residences, public areas, and heart of house areas are well maintained and preventative maintenance processes are in place. · Presenting recommendations for property improvements to General Manager. Providing information to General Manager to determine the need of utilizing outside contractors. · Overseeing all capital construction and major maintenance projects. Obtaining certificates and permits and setting up a renewal monitoring program. Requirements · To perform this job successfully, the individual must be able to perform each essential duty and responsibility in a safe and satisfactory manner, and the individual must be punctual and have a good attendance record and have reliable means of transportation to work. · Supervises, develops and maintains an ongoing maintenance operation for hotel, including refrigeration, heating, plumbing, water treatment, preventive maintenance, hotel rooms, air/heating units, ice machines, swimming pools, lighting, kitchen equipment, emergency generators, water softeners, switch rooms, roof exhausts, electrical substations, etc. · On an ongoing and regular basis, inspects and evaluates physical condition of entire hotel asset, including all guestrooms, public areas, pool area; completes and retains inspection reports on a regular and timely basis, using then-current Company inspection forms. · Works closely with other departments (i.e., Front Office and Housekeeping Departments on maintenance and repairs issues) to ensure high level of customer satisfaction. · Orders material and completes work assignments on time and by a specified date. Performs work within departmental expense plans. · Maintains hotel by performing painting, plumbing, electrical wiring, and other related maintenance activities. Replaces/cleans air conditioner filters. Notifies management concerning need for major repairs or additions to lighting, heating and ventilating equipment. May tend furnace, air conditioner and boiler to provide heat, cool air and hot water for guests. Interprets specifications, job orders and company policies to maintenance employees. · Establishes or adjusts work procedures to meet production schedules, recommends measures to improve production. Analyzes and resolves work problems or assists employees in resolving work problems. · Training and monitoring safe practices of staff. Requirements A minimum of three years’ experience in a leadership or supervisory role preferably in a hotel property. · Strong written and oral communication skills. Functional and productive skills using technology such as personal computers, smartphones, and Microsoft software. · Familiarity with hotel property management systems, purchase order and procurement systems, and the ability to learn new software and related applications including work order and productivity systems. · Supervises and motivates maintenance staff including hiring, firing, coaching, counseling, evaluating and training activities. Communicates verbally and in writing with all levels of employees. Attends periodic meetings with General Manager and/or Team Members. Physical Demands · The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. · While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds. This is a Salary position 70K EEO

Availability: Immediate Job Type: Full-time, Schedule: 8-hour shift, Monday – Friday - 7:00 am - 3:30 pm Pay: $18.00 - $21.00 per hour, depending on experience PLUS commissions Office: Summerville, SC Lake Maintenance - Field Technician sought to join The Lake Doctors, Inc. We are currently seeking technicians that enjoy working independently outside, can communicate well with customers, have good math skills and take pride in their work. The qualified full-time Aquatic Field Technician will treat and maintain lakes, ponds, and other bodies of water for a variety of customers in the Charleston area. Duties/Responsibilities: Control of aquatic vegetation and algae at established Lake Doctors accounts. Other duties include water testing, stocking fish and other pond and lake services. Maintain communication with customers such as Homeowners Associations, Management Companies and Property Owners. Present a positive and professional image in the community to help grow The Lake Doctors, Inc. business. Maintain customer records within customer service software system. Requirements Ability to read and interpret herbicide labels, operating procedures, and safety rules. Possess good time management, organizational and communication skills. Highly motivated individual that works well on their own. Strong Team Player. Comfortable speaking with the customers to discuss their lake and pond needs. Education and Experience: Experience in lawn service or pest control (helpful). Mechanical and/or electrical knowledge (helpful). High school or equivalent (required). Some college helpful but not essential. Physical Requirements: Physical strength and agility to safely and sufficiently operate equipment in outdoor environments, on or near water, in an environment that may include heavy vegetation, uneven terrain, various species of wildlife and varying weather conditions. Ability to work outdoors and use equipment such as boats, all-terrain vehicles, trucks and other assigned equipment or vehicles. Must be able to lift and move items up to 50 lbs. Must be able to wear all personal protection equipment needed in various weather conditions. Restrictions: A valid, clean driver’s license for the operations of various motor vehicles and equipment. Our insurance company must accept you as an insured prior to employment. Full Time only. Must have reliable transportation to and from work. We perform background checks, motor vehicle record checks and drug screening. Work Location: One location Work Remotely: No Benefits Excellent 90-day training program with assistance in preparing for required State test for certification in Aquatics. Competitive Compensation. Company Cell Phone. Paid Personal Time Off and holidays. Health and wellness benefits to include medical, prescription, dental and vision plans, short term disability, supplemental life insurance and flexible spending accounts. 401(k) with company match. Employee Referral programs to help generate leads.

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