Correspondent Operations Manager

About JMAC Lending: With over 25 years of experience, JMAC Lending has established itself as a leader in the industry. We pride ourselves on our innovative products, outstanding service, and unwavering commitment to supporting our partners in growing their businesses. Our culture revolves around surpassing conventional market options, positioning us as the preferred lender for our clients. Our team boasts impressive credentials and participates in ongoing education to blend knowledge with experience seamlessly. Built on a foundation of the highest ethical standards, our company excels in delivering competitive product pricing for wholesale and correspondent lending to our valued clients. The Opportunity: The Mortgage Correspondent Channel Operations Manager plays a pivotal role in enhancing and streamlining all operational functions within the correspondent lending arena. This position guarantees that our correspondent partners, internal teams, and various business units work seamlessly together, adhere to regulatory standards, and provide an outstanding experience from loan purchase to post-closing. Acting as the key link between correspondent clients and all operational departments—including underwriting, funding, closing, post-closing, compliance, quality control, and secondary marketing—as well as corporate leadership, the manager is dedicated to fostering operational excellence and driving profitability. This is a Full-Time/Remote opportunity offering competitive pay ranging from $100,000 to $150,000 annually plus bonus. Operational Oversight Supervise the daily operations of our correspondent lending channel, which includes loan delivery, purchasing, funding, and post-closing activities. Drive innovation and enhancement of operational workflows to elevate efficiency, accuracy, and turnaround times. Maintain vigilant oversight of the loan pipeline and purchasing timelines to ensure we consistently meet our service-level agreements (SLAs). Correspondent Partner Management Serve as the main operational liaison for correspondent lenders, addressing escalations, resolving challenges, and fostering robust business relationships. Facilitate the onboarding of new correspondent partners, ensuring thorough setup, training, and compliance alignment. Ensure transparent and proactive communication with all operational departments—including underwriting, funding, closing, post-closing, compliance, quality control, and secondary marketing—to promote synchronization, timely issue resolution, and efficient loan processing. Evaluate partner performance, monitor delivery quality, and ensure adherence to investor guidelines. Process Improvement & Compliance Collaborate with the compliance and quality control teams to guarantee compliance with agency, investor, and regulatory standards. Identify operational bottlenecks, implement technological solutions, and propose policy enhancements to optimize processes. Perform regular reviews and audits to maintain data integrity and reduce purchase suspense conditions. Cross-Functional Collaboration Collaborate with all relevant operational and business units to ensure alignment with credit policies, product offerings, and service standards. Work with IT and systems teams to enhance platform functionality for correspondent users. Team Leadership Lead and mentor the operations team supporting the correspondent channel, offering training, guidance, and feedback on performance. Set clear performance metrics, monitor outcomes, and ensure accountability throughout the team. Requirements At least 5 to 7 years of experience in mortgage banking operations, including a minimum of 3 years focusing on correspondent lending or investor relations. Deep understanding of agency guidelines (including Fannie Mae, Freddie Mac, FHA, VA, and USDA) along with correspondent lending requirements. Demonstrated expertise in loan purchasing, delivery, and post-closing procedures. Outstanding organizational, analytical, and problem-solving abilities. Skilled in utilizing mortgage LOS platforms and secondary delivery systems. Exceptional communication skills with a strong aptitude for relationship management. Benefits Perks with JMAC Lending: Comprehensive Health Care Plan, offering Medical, Dental & Vision coverage Life Insurance coverage, including Basic, Voluntary & AD&D options Generous Paid Time Off, including Vacation & Holidays Retirement Plan with a 401k contribution Short Term & Long-Term Disability coverage Family Leave options for a healthy work-life balance Access to Wellness Resources to promote your wellbeing JMAC Lending, Inc. is an Equal Employment Employer. We are committed to workforce diversity. Qualified applicants will receive consideration without regards to age, race, religion, sex, sexual orientation, gender identity or national origin. DISCLAIMER: JMAC Lending is an evolving company. As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.