Browse
···
Log in / Register

Customer Success Manager - B2B SaaS (RegTech)

Negotiable Salary

HR Force International

McLean, VA, USA

Favourites
Share

Description

About Us We are hiring on behalf of one of our clients, a leading RegTech SaaS company that helps global enterprises in banking, fintech, gaming, and compliance sectors manage regulatory obligations and reduce risk. Their solutions are trusted by top organizations worldwide. Role Overview The Customer Success Manager (CSM) will be responsible for building strong, long-term relationships with enterprise clients, ensuring they achieve measurable value from the SaaS platform. You will act as a strategic partner, driving adoption, retention, and account growth. The role requires a blend of customer advocacy, business acumen, and technical understanding to deliver a best-in-class customer experience. Key Responsibilities Serve as the primary relationship owner for assigned enterprise accounts. Lead customer onboarding, training, and adoption programs to ensure success. Drive renewals, retention, and expansion, meeting Net Revenue Retention (NRR) and churn targets. Conduct Quarterly Business Reviews (QBRs) and regular check-ins with senior client stakeholders. Proactively monitor customer health scores, product usage, and satisfaction to identify risks and opportunities. Collaborate with product, engineering, and support teams to resolve issues and escalate where needed. Identify and pursue upsell and cross-sell opportunities in collaboration with the sales team. Advocate for the customer internally, sharing insights and feedback with product and leadership teams. Maintain accurate records of customer interactions, renewals, and pipeline in CRM and success tools. Develop customer-facing resources (playbooks, FAQs, success guides) to enable scalable success. Requirements Bachelor’s degree in Business, Marketing, IT, or related field. 4–6 years of experience in customer success, account management, or client engagement roles, preferably in SaaS or enterprise technology. Proven track record of owning renewals and expansions in B2B SaaS. Strong understanding of SaaS metrics (churn, NRR, adoption rate, customer health score). Excellent relationship management and communication skills, with experience presenting to senior stakeholders. Strong problem-solving and analytical skills with a customer-first mindset. Experience with CRM and customer success tools (Salesforce, Gainsight, HubSpot, Totango, etc.). Preferred Skills Experience in RegTech, fintech, or compliance SaaS. Ability to manage enterprise customers with complex compliance processes and multiple stakeholders. Exposure to enterprise SaaS contract negotiations (renewals, upsells). Ability to work cross-functionally in a global, fast-paced environment.

Source:  workable View original post

Location
McLean, VA, USA
Show map

workable

You may also like

Craigslist
Bookkeeper & Customer Service at Dusty Strings (Interbay)
Dusty Strings Company seeks a skilled teammate to join our Office Team. For over 45 years, Dusty Strings has been designing and building harps and hammered dulcimers in Seattle. We have become highly respected in the world-wide music community for excellent craftspersonship, mesmerizing sound, and caring customer service. Benefits include vacation, sick leave, health & dental insurance, and a positive and collaborative work environment. Responsibilities include - Maintaining all regular accounting functions, including A/P, A/R, P/R, benefits administration, account reconciliations, filing city & state tax reports, managing deadlines and general reporting - Taking customer orders and providing customer service over the phone and by email - Other assorted tasks (as a small company, we all wear many hats!) Requirements - Organized and accurate with numbers - Proficiency with Microsoft Excel, LibreOffice Calc, Google Sheets, or equivalent - Familiarity with Quickbooks Desktop or other accounting software Helpful traits - Inquisitive problem solver - Excellent verbal and written communication skills - Strong initiative and self-management skills - Ability to provide helpful and courteous customer service to co-workers and customers - Knowledge of and interest for music and musical instruments My name is Ray Mooers and I’m the co-owner and founder of Dusty Strings Company, which started with a fascination for the hammered dulcimer in 1979. From our real grass-roots beginnings, we have had the opportunity to grow Dusty Strings into an internationally-respected brand of hammered dulcimers and harps, as well as a widely known and appreciated regional music store and music school in Fremont. The only way this could have happened is with the help of many dedicated individuals who have shared our vision of providing quality instruments and service that enhance the lives of our customers through music. These are the employees of Dusty Strings. With 45 years of high-quality musical instrument manufacturing and retailing right here in the heart of Seattle, we must be doing something right. Come join our team of artisans who take pride in accomplishing high-quality work every day! Apply here: https://dustystrings.bamboohr.com/careers/24?source=aWQ9MjQ%3D No phone calls and no in-person visits, please. Dusty Strings is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, caste, or any other status protected by law.
3450 16th Ave W #200, Seattle, WA 98119, USA
$23-28/hour
Workable
Director of Partnerships
Director of Partnerships – Geeks On Site Location: U.S.-based (Remote OK) Reports To: President Employment Type: Full-time About Geeks On Site Geeks On Site provides professional, on-demand tech support and installation services to customers across the U.S. Whether it’s setting up smart devices, mounting TVs, or supporting complex tech needs, we bring skilled technicians ("Geeks") directly to homes and businesses. Role Summary We’re looking for a Director of Partnerships to accelerate Geeks On Site’s growth by forming strategic alliances with a diverse range of organizations; including product brands, retailers, ecommerce platforms, smart home providers, homebuilders, service marketplaces, insurance networks, and more. Your mission is to connect Geeks On Site’s national network of technicians to businesses whose customers need setup, installation, or technical support. This role will focus on creating scalable, service-enabled partnerships that unlock new verticals, generate demand, and strengthen our footprint across both consumer and B2B markets. Key Responsibilities Identify, approach, and build partnerships with a broad range of companies, including but not limited to: Consumer electronics brands & smart home device manufacturers Retailers and ecommerce platforms (online and in-store) Service marketplaces (e.g., Angi, Thumbtack, TaskRabbit) Homebuilders and real estate developers Warranty, insurance, and telecom providers  MSPs and service organizations needing national tech dispatch Negotiate and close service integration deals that align with partner and customer needs Collaborate with internal operations, marketing, and technology teams to launch and support partnership programs Create scalable onboarding, tracking, and relationship management systems for partner success Develop co-marketing and go-to-market strategies that promote partner offers and increase Geeks On Site service adoption Track and report on KPIs such as pipeline growth, activation, revenue impact, and partner retention Stay ahead of industry trends and identify new, non-traditional partnership opportunities Some travel to tradeshows and conferences during the year to increase partnership opportunities Requirements 5+ years of experience in strategic partnerships, business development, or channel sales Proven success building partnerships across multiple industries including tech, retail, services, or home products Strong understanding of service-based business models, customer experience integration, and technical ecosystems Proactive, self-starting mindset with a track record of owning complex partnership deals from start to finish Excellent negotiation and relationship-building skills Ability to work cross-functionally with sales, ops, and tech stakeholders Professional presence and communication skills — comfortable on video and in executive meetings U.S.-based and authorized to work in the U.S. Experience within the POS industry is a huge plus. Benefits A high-impact leadership role reporting directly to the President A unique opportunity to shape how Geeks On Site partners with the broader tech, retail, and service economy Access to a seasoned leadership team and a nationwide technician network Competitive salary + performance incentives + Remote flexibility within the U.S.
Miami, FL, USA
Negotiable Salary
Workable
New Home Consultant
M/I Homes, a renowned homebuilder with over 40 years of experience in crafting quality homes, is seeking a dedicated individual to join our team as a New Home Consultant. Founded on the principles of exceptional customer service, M/I Homes has helped over 140,000 homeowners realize their dreams across 17 markets nationwide. As a New Home Consultant, you will play a key role in guiding our customers through the homebuying journey. Your responsibilities will include showcasing our product features, floorplans, and designs to match the specific needs of each customer. You will serve as a trusted advisor, collaborating with internal teams to ensure a seamless homebuilding process and customer satisfaction at every step. Key Responsibilities: Convert visiting customers to new home communities into future homeowners Utilize various resources to generate sales, including marketing materials, model homes, and realtor relationships Ability to achieve monthly, quarterly and annual sales and customer service goals with minimal supervision Stay informed about market trends and competitors to maintain M/I Homes' industry-leading position Educate potential buyers on M/I Homes' offerings, community advantages, financing programs, and more Act as the primary point of contact for homebuyers, providing support from initial meeting to home closing Collaborate with internal teams and attend division meetings to ensure effective communication and a seamless homebuilding process Maintain M/I Homes' brand image by monitoring community appearance and home maintenance Requirements Associate’s degree preferred but not required. Equivalent training in sales and marketing Minimum 2 years of new home sales relevant experience in the housing market with a demonstrated track record of success both in sales volume and customer satisfaction Goal-oriented with ability to balance individual and collaborative team work Exhibits adaptability, confidence, creativity, resiliency, Self-motivated and customer-service oriented Strong communication including active listening, observation, negotiation, selling and organizational skills Proficiency in computer skills and willingness to adapt to new technology Must currently possess and in the future maintain a Florida Real Estate License Work Conditions Weekend work required Comfortable working outdoors in varying weather conditions Must have a personal cell phone for business use and a valid driver’s license Ability to demonstrate homes with multiple levels and varying stages of development Benefits M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more. We are committed to attracting, developing, and retaining diverse talent that reflects the customers we serve and the communities where we live and work. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. #IND123
Fort Myers, FL, USA
Negotiable Salary
Cookie
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.