Customer Service Lead

About Starry: Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet. Our mission focuses on two things. First, we’re making the experience of accessing the internet simple, transparent, and delightful. Second, we’re bringing that experience to underserved communities around the world. We approach our mission with a cutting-edge wireless technology, customer service designed to delight, and a culture of innovation and intellectual curiosity. Who we’re looking for: Starry is seeking a Brand Ambassador on a per-diem basis who will act as the face of Starry at various marketing events around the city. Our ideal candidate is a positive, self-starter who is confident, outgoing, personable and well-spoken. You’ll enjoy being in front of potential customers and sharing our brand mission while in the field. You’ll understand and effectively communicate Starry’s offering and value proposition. Our Brand Ambassadors are needed at various times including weekday mornings, evenings, and weekends. Actual work schedules are flexible and can accommodate class schedules or other commitments. This position reports to the Subscriber Acquisition Manager. What you’ll do: Set up and take down multiple events a week Staff events and engage with potential customers about all things Starry Deliver, assemble and stock permanent placements at Starry properties Assist the Field Marketing Manager with event logistics Hang posters and distribute marketing materials to resident doors at Starry properties to generate awareness Assemble event handouts/giveaways for potential customers Track event activities using reporting tools as needed Other duties as assigned Requirements High School Diploma or equivalent 0-6 months experience in events, or customer facing role (internship acceptable) Exceptional organizational skills and attention to detail Ability to communicate effectively to potential customers, business stakeholders and team Ability to lift up to 30lbs and stand for extended periods of time This position requires a form of reliable transportation to get to and from different work locations. If you plan to drive your personal vehicle on behalf of Starry, you'll need to have a valid driver's license in the state of your residence and a safe driving record. Bonus Points: Previous experience as a Brand Ambassador Enthusiasm for new technology and the internet space Political canvassing and sales experience a plus Pay range: $20.00 hourly with an opportunity for commission. Final hourly pay rate will be based on a variety of factors, including experience, education, and training. Happy Interneting! In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

SERIOUS APPLICANTS ONLY AIR CONDITIONED FACILITIES Admore®, Inc. has been in business for over 78 years and is the largest manufacturer of premium presentation folders and related items, sold through qualified distributors and resellers across the country. We are a specialty trade only printer that is capable of offset and digital printing, foil stamping and embossing, UV coating, plastic film lamination, die-cutting, folding and gluing, as well as hand assembly and shipping all at one location in Macomb, Michigan. The Cutter Operator and Material Handler will program, operate and maintain the Polar Knife equipment to prepare stock for in-house production following company quality standards to ensure accuracy. This person will also load, unload, and move material within the plant/production areas following company quality standards to ensure accuracy. Expected hours: 40 hours per week Union Representation after 90 days Requirements ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING. OTHER DUTIES MAY BE ASSIGNED. Programs, operates, and maintains the Polar Knife equipment. Retrieves and prepares stock for press operators. Retrieves material and products for in-house production needs. Maintains designated paper storage area and paper inventory. Retrieves materials and bundles recyclable scrap together for transport. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. High school education; or up to six months related experience at Admore or training; or equivalent combination of education and experience. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one situations to other employees of the organization. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. A valid driver’s license is required to operate hoisting equipment. Must be able to regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision. Compensation  This is a full-time, hourly union position with a pay range of $18.98 - $20.58 per hour, based upon individual experience and qualifications. Pay checks are issued weekly with direct deposit available Overtime is paid after 8 hours 9 paid holidays throughout the year PTO available after 90 days (prorated for new hire based on start date) Union representation after 90 days HOW TO APPLY FOR THIS POSITION: Submit Resume. If your resume is selected for further review, you will be contacted to undergo a brief 10 minute phone screen. If selected for further review, you will be contacted for an in-person application and interview. Benefits Self-Funded Medical Health Plan with Dental and Vision benefits after 90 days. Low out-of-pocket premiums and co-pays. Company paid Life Insurance and Long Term Disability Insurance Optional flexible spending account (Medical and Dependent Care) Optional Short-Term Disability Insurance, Life Insurance, Accident Insurance, and more PTO available after 90 days (pro-rated for new hire based on start date) Paid Holidays (9 recognized throughout the year) 401(k) with employer match Union representation after 90 days