Correspondent Operations Manager

Join Lap of Love as a Call Center Representative and Love What You Do! Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator working from home, you’ll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care. Essential Functions & Responsibilities: Provide customer service by engaging in positive interactions with pet families Answer a high volume of customer service calls in a work from home/ remote environment Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules Gather and accurately document the pet’s medical information and schedule appointments in an effective manner Meet all productivity, quality, and performance standards Guide emotional conversations in a calm and peaceful manner Go above and beyond to provide stellar customer service to pet families and our veterinarians Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines Other duties may be assigned to the employee to ensure the highest standard of customer service Requirements Experience working in high call volume, customer service, or call center environments Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom Previous experience in a work-from-home environment or working with minimal peer interactions High attention to detail and ability to adapt to new processes Expected to be present for work, on time, every day for the entire duration of their shift Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period. Physical Job Requirements: Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard. Ability to lift up to 15 pounds Schedule Support Call Center hours are 7 am to 11 pm EST, 7 days a week, 365 days a year Schedule includes nights/weekends/holidays Must attend mandatory 4-week intensive training program at the beginning of employment Benefits Medical Insurance Plans with 100% employee funded HSA option available Dental and Vision Insurance Plans Company Funded Wellness Resources (Mental, Financial, and Physical) Life Insurance (Basic, Voluntary, and AD&D) Long Term and Short Term Disability Insurance Retirement Plan (Traditional 401k with 3% match & Roth 401k) Generous Paid Time Off Generous Paid Parental Leave Bereavement Leave Training & Development Pet Insurance Remote Work From Home Compensation This position is hourly non-exempt and is eligible for overtime Hourly pay starts at $16.00 per hour

The Bureau of Educational and Cultural Affairs (ECA), Executive Office (EX), Procurement and Administrative Services Division (PAS), has a requirement for contractor support to its E2 travel operations team. As part of ECA/EX’s effort to increase the PAS travel team’s operational capacity and capabilities, the Government intends to procure two full time E2 travel experts (one at junior level and one at senior level) to assist the travel team with its full range of travel operations. These operations are comprised of six distinct functional areas: E2 Operations, Passport and Visa Processing, Travel Analytics and Operational Assessments, Customer Relations, Policy, and Customer Training. The contractor will complete day-to-day operations in each of these areas, bring both existing E2 and State Department knowledge, as well as industry best practices, to PAS travel team operations. Responsibilities:  The contractor shall utilize existing knowledge and best practices to assist the PAS travel team with all obligations and operations taking place within the E2 travel system. Tasks in the area include the following: Following all government-wide and State Department specific regulations, review, edit, return and/or process all travel authorizations and vouchers submitted for ECA, R/PPR, and GEC employees. This is inclusive of all amendments that may be necessary to submitted authorizations and vouchers. Attend, either in-person or remotely, all State Department and/or government-wide meetings involving updates or changes that impact ECA E2 travel and operations. Report all pertinent information back to the PAS travel team, making updates to processes accordingly. Control and maintain all ECA, R/PPR, and GEC E2 user accounts, ensuring that user lists remain up to date and accurate. Monitor government employee travel frequency in the E2 system, enforcing travel card use requirements as appropriate. Administer corrective actions as appropriate, based on incidents of travel card fraud, waste, and abuse. The contractor shall assist the PAS travel team in all ECA/EX diplomatic passport and vise obligations. Tasks in this area include the following: Create, review, and process all passport and visa sponsor letters requiring the signature of the EX Director. Maintain an archive of signed letters.Serve as a named diplomatic courier, retrieving approved diplomatic passport and visa packages on behalf of the customer base, from embassies located throughout Washington, DC. The contractor shall run reports in the E2 system and conduct assessments of ECA travel operations. Tasks in this area include the following: Run travel reports utilizing both the E2 system and existing/historical information, compiling diverse data sets into various user-friendly formats and displays depending on the audience.   Analyze and complete in-depth assessments of PAS travel team staffing and operations, identifying areas of strength and weakness, internal and external risk areas, underlying causes of problem areas, and suggested solutions. Analyze and complete in-depth assessments of ECA, R/PPR, and GEC customer travel operations ,identifying customer best practices, areas of weakness, impacts of problem areas on the PAS travel team, mitigation options for PAS travel, and overall solutions to the identified weaknesses. The contractor shall serve as the E2 expert for all ECA, R/PPR, and GEC customers, handling all questions and concerns about system operations, and assisting them in identifying future travel needs. Tasks in this area include the following: Operate a dedicated phone line for customer E2 problems and concerns between the hours of 0900 and 1500, Monday – Friday, with the exception of Federal Holidays, troubleshooting reported issues. All requests for assistance must be responded to within on business hour, with the majority expected to be resolved within 24 hours. Serve as desk-side support for all Senior Leadership at the 2200 C St. NW, Washington DC, 20037 locations, (Deputy Assistant Secretary/equivalent and higher) for all E2 problems and concerns between the hours of 0900 and 1500, Monday – Friday, with the exception of Federal Holidays. All requests for assistance must be responded to within on business hour, with the majority expected to be resolved within 24 hours. Meeting with all customer groups on a quarterly basis and identify all anticipated travel for that time period. Report the results of these interactions to the PWS travel team. The contractor shall utilize knowledge of State Department Travel Policy and operation to assist the Government in efforts to draft travel policy and associated SOPs. Tasks in the area include the following: Review ECA/EX travel operations, and utilizing knowledge of existing travel policy, draft implemental and supplemental local policy to structure customer, travel team, and E2 roles, responsibilities, and expectations. Review ECA/EX travel operations, and utilizing knowledge of existing travel policy, draft SOPs The contractor shall create both travel trainings and educational material, and host trainings on travel operations. Tasks in the area include the following: Develop training on the E2 system, updating as SOPs, system changes, and best practices emerge, and host trainings on the material for the customers on a quarterly basis. Develop onboarding training on the E2 system inclusive of basics such as system purpose and how to obtain a log on, updating as SOPs, system changes, and best practices emerge, and host trainings on the material as needed for onboarding employee groups. Develop training on all aspects of traveling within the State Department, updating as SOPs, system changes, and best practices emerge. These trainings may be inclusive of trainings on the local policy and SOPs that are created under this contract. Host trainings on the material for the customers on as the new material arises. Create general educational materials, such as brochures, info graphs, and tips and tricks, on State Department Travel. Send these materials to the customer base via month travel notes emails. Requirements Experience with booking government travel (domestic and international) Experience with E2 travel system is a plus Ability to obtain a Secret Security Clearance   Other Duties:  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Cooperidge Consulting Firm is seeking, on behalf of one of our top defense partners, a highly motivated Software Engineer with a strong background in programming and building modern React applications. This is an on-site opportunity to work on enterprise-grade web applications in a mission-critical environment. In this role you will: Design, develop, and maintain an enterprise-level web application framework. Collaborate directly with users to gather requirements, troubleshoot issues, and deliver effective solutions. Participate in all phases of the software development lifecycle, including planning, storyboarding, development, and testing. Communicate clearly within a small, fast-paced team to ensure successful project delivery. Requirements Security Requirements TS/SCI clearance required. Candidates must be eligible for access to classified information under U.S. government guidelines. Preferred Qualifications Proficiency working with RESTful APIs and GraphQL (Relay or Apollo experience a plus). Hands-on experience with React Hooks and Context. Skilled in testing frameworks such as Jest and Cypress. Familiarity with monorepos and tools like Lerna and Nx. Understanding of ETL pipelines. Solid knowledge of databases and SQL. Education & Experience Bachelor’s degree in Computer Science or related field. At least 5 years of experience developing with React (v16+) and TypeScript. Benefits Competitive Compensation – Salary aligned with experience and clearance level, plus performance-based bonuses. Health & Wellness – Comprehensive medical, dental, and vision insurance; mental health resources; HSA/FSA options. Retirement Planning – 401(k) with company match to help secure your future. Paid Time Off – Generous PTO, federal holidays, and sick leave to balance work and life. Professional Development – Reimbursement for certifications, conferences, and advanced training. Cutting-Edge Work Environment – Access to advanced tools, technologies, and classified projects at the forefront of signal processing research. Team Culture – Small, collaborative team setting with direct impact on project outcomes. Career Growth – Clear paths for advancement and opportunities to move into leadership or specialized technical roles. Security Perks – Roles requiring TS/SCI clearance come with stability and long-term project funding. Work-Life Balance – Flexible scheduling options where mission requirements allow.

Smile, you found us! Looking for a career change in 2025? Come find out what makes Peak "THE PLACE" to work and live. Peak is currently looking for "ROCKSTAR" Maintenance Technicians to join our team at our property, Harbor Pointe. These are two properties, equaling 600+units in Milwaukee, Wisconsin. Ideal candidate will provide exceptional above standard service to all of our customers. Must have maintenance experience, including technical and HVAC understanding, electronic troubleshooting and equipment maintenance. This position does require on-call rotation. Why come work for us? Peak Management provides a superb compensation and benefit package, including medical, dental and life insurance. In addition, we also provide on call-premium and PTO (including your birthday!) Looking ahead for retirement? We got that covered too! We also offer a 401(k) plan with a generous employer matching. **SIGN ON BONUS INCLUDED** If you are a positive person who likes to make things happen, this is the opportunity for you! We look forward to hearing from you. Peak Management is an Equal Opportunity Employer. These laws prohibit discrimination on the basis of race, color, religion, sex, national origin, or status as an individual with a disability or protected veteran. Requirements Physical Requirements Prolonged periods standing and walking. Must be physically able to climb ladders, bend, or crawl into awkward spaces. Must be able to lift up to 50 pounds at a time. Must be able to traverse a variety of properties with stairs and in a variety of weather. Core Values In order to achieve success, the Peak Management team must embrace certain core principles and values: Positive People that Make it Happen! I Can & I Will I Care No Drama Keep Climbing Benefits We offer a competitive salary and generous benefit package, along with Paid Time Off (PTO) and 401(k) with ER matching

Cooperidge Consulting Firm is seeking experienced Software Engineers to join a specialized research team focused on advanced signal processing technologies. This role offers the opportunity to contribute to innovative projects in a collaborative, intellectually rigorous environment, where your expertise will directly shape next-generation systems. In this role you will: Design/architect, develop, test, deploy, and operate fully integrated software. Design, build, and maintain infrastructure for modern integration between our applications and third-party services. Collaborate effectively with product managers, designers, engineers, stakeholders, and vendors. Communicate technical ideas and work closely with senior team members. Provide technical leadership and mentorship to junior engineers. Stay current with the latest technologies, tools, and methodologies; incorporate innovative solutions into projects. Propose improvements to applications and frameworks. Work independently with minimal supervision; strong self-starting ability required. Requirements Security Requirements TS/SCI clearance required. Candidates must be eligible for access to classified information under U.S. government guidelines. Required Background Expert knowledge of data structures, algorithms, modern design patterns, and data layers. Expert knowledge of Golang. Passion for building internal solutions and developing enterprise-wide applications. Extensive experience designing and integrating quality APIs. Strong background in integrating internal and third-party services. Highly proficient in modern software engineering practices for testability and readability. Demonstrated ability to design software architectures that meet requirements for functionality, performance, scalability, and maintainability. Preferred Qualifications Experience providing technical leadership and mentorship. Proficiency in C++ and Python for engineering/scientific applications in Linux environments. Knowledge of cloud computing platforms (AWS). Familiarity with JavaScript/web technologies (VueJS, React). Experience automating enterprise workflows. DevOps & cloud experience (GitLab, CI/CD, CVE mitigations, Docker, Kubernetes, PIP). Experience with Agile development processes and leadership. Education & Experience Degree (Bachelor’s, Master’s, or PhD) in Computer Engineering or Computer Science. Minimum 15 years’ experience in a software engineering discipline. Benefits Full relocation provided! Competitive Compensation – Salary aligned with experience and clearance level, plus performance-based bonuses. Health & Wellness – Comprehensive medical, dental, and vision insurance; mental health resources; HSA/FSA options. Retirement Planning – 401(k) with company match to help secure your future. Paid Time Off – Generous PTO, federal holidays, and sick leave to balance work and life. Professional Development – Reimbursement for certifications, conferences, and advanced training. Cutting-Edge Work Environment – Access to advanced tools, technologies, and classified projects at the forefront of signal processing research. Team Culture – Small, collaborative team setting with direct impact on project outcomes. Career Growth – Clear paths for advancement and opportunities to move into leadership or specialized technical roles. Security Perks – Roles requiring TS/SCI clearance come with stability and long-term project funding. Work-Life Balance – Flexible scheduling options where mission requirements allow.

QualDerm Partners is seeking a motivated Medical Assistant to join our team in Crawfordsville, IN. At QualDerm Partners, we’re dedicated to being the nation’s premier source for comprehensive skin and aesthetics wellness. Our mission is to support patients’ lifetime wellness journeys with unmatched care across dermatology, skin cancer treatment, cosmetics, and plastic surgery. As a Medical Assistant, you will be a key player in delivering exceptional patient care and contributing to our mission of excellence. If you have a passion for skin and aesthetics wellness and thrive in a collaborative environment, this opportunity is perfect for you. Your efforts will directly impact our patients, ensuring they receive the highest quality of care throughout their wellness journeys. Join us as we continue to expand our presence in the healthcare industry, setting new standards for patient care in our communities. Responsibilities Prepare patients for examination by taking vital signs and recording medical history. Assist the physician during examinations and procedures, ensuring that all necessary instruments are in place. Perform basic laboratory tests and prepare specimens for laboratory analysis. Maintain accurate and confidential patient records. Schedule patient appointments and manage office communications effectively. Educate patients on treatment plans, medications, and skin care processes. Ensure examination rooms are clean, organized, and fully stocked with supplies. Requirements High school diploma or equivalent; certification as a Medical Assistant preferred. Previous experience as a Medical Assistant or in a similar role within a clinical setting. Understanding of medical terminology and procedures relevant to dermatology. Strong verbal and written communication skills for effective interaction with patients and staff. Ability to handle sensitive information with discretion and maintain patient confidentiality. Excellent organizational skills and attention to detail in a high-paced environment. Basic proficiency in electronic health records (EHR) systems and office software applications. Benefits Benefits of Joining QualDerm Partners: Competitive Pay Medical, dental, and vision 401(k) - The company match is 100% of the first 3%; and 50% of the next 2%; immediately vested Paid Time Off - accrual starts upon hire, plus 6 Paid Holidays and 2 Floating Holidays Company paid life insurance and additional coverage available Short-term and long-term disability, accident and critical illness, and identity theft protection plans Employee Assistance Program (EAP) Employee Discounts Employee Referral Bonus Program QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.