Brand Ambassador

Job Summary: The Shift Lead is responsible for assisting in overseeing daily store operations, ensuring that the team delivers high-quality customer service, and supporting the management team in maintaining store standards. The Shift Lead will lead by example, guide team members, and ensure that all tasks are completed efficiently, safely, and according to Miss J's Cafe standards. Key Responsibilities: Team Leadership & Supervision: Supervise and provide direction to team members during shifts, ensuring they are completing tasks effectively and maintaining a positive work environment. Motivate team members to achieve individual and store-wide goals, including customer service, speed of service, and cleanliness. Assist in training and mentoring new employees. Customer Service: Ensure exceptional customer service by setting a high standard of customer interaction, resolving any issues that may arise, and assisting customers when necessary. Handle customer complaints and concerns in a professional and efficient manner, ensuring customer satisfaction. Operational Efficiency: Oversee the preparation and serving of food, ensuring it meets Charley’s Cheesesteaks’ quality standards. Monitor and ensure that the store is following all health and safety guidelines. Ensure the store is clean, organized, and well-stocked throughout the shift. Assist in inventory management and stock replenishment as needed. Shift Management: Handle cash register operations, including opening and closing procedures, balancing cash drawers, and making deposits. Assist in scheduling and managing labor to ensure shifts are adequately staffed. Ensure timely opening and closing procedures are followed, including locking/unlocking the store. Communication: Serve as a liaison between the management team and staff, communicating any important information or updates. Ensure all staff are aware of daily goals, sales targets, and any special promotions. Report any operational issues or employee concerns to management. Performance Tracking: Assist in monitoring daily sales and labor goals, reporting any discrepancies. Support managers in implementing performance improvement plans and recognize exceptional employee performance. Requirements Qualifications: High school diploma or equivalent (some positions may require additional education or certifications). Prior experience in a fast-paced food service environment, preferably in a supervisory or leadership role. Strong leadership, communication, and organizational skills. Ability to work in a fast-paced, team-oriented environment. Ability to multitask and manage time effectively. Must have a positive attitude and the ability to motivate and guide a team. Basic knowledge of food safety and sanitation standards. Flexibility to work a variety of shifts, including nights, weekends, and holidays.

Miss J's is looking for an Assistant Manager for our Kingsville, TX location. Responsibilities: 1. Team Leadership & Development: Supervise, train, and develop team members to ensure they are performing at their best. Assist in scheduling and managing staff to ensure adequate coverage during peak hours. Lead by example, maintaining a positive attitude and motivating the team to provide excellent customer service. Handle team conflicts and employee concerns, resolving issues quickly and professionally. Conduct training and development sessions to ensure staff is fully trained in food safety, customer service, and company procedures. 2. Customer Service Excellence: Ensure all customers receive prompt, friendly, and professional service. Handle customer complaints and issues effectively, ensuring their satisfaction. Monitor service standards and provide guidance to team members to maintain a high level of service. Maintain a clean, welcoming, and well-organized dining environment for customers. 3. Operational Management: Assist in managing daily operations, including food preparation, inventory control, and cleanliness. Ensure all food items are prepared to Del Taco’s standards for quality, portioning, and safety. Monitor food inventory levels and assist in ordering supplies as needed. Assist in controlling food costs, labor costs, and waste to maximize profitability. Maintain a safe working environment by ensuring that all health and safety regulations are followed. 4. Financial Management: Assist in managing restaurant budgets, tracking financial performance, and ensuring operational goals are met. Handle cash management, register operations, and ensure accurate cash handling procedures are followed. Prepare and review daily, weekly, and monthly reports to track financial performance. Identify areas for improvement in operational efficiency and profitability and implement strategies to address them. 5. Health & Safety Compliance: Ensure compliance with all health, safety, and sanitation regulations, including food safety standards. Conduct regular checks to ensure cleanliness in all areas of the restaurant, including the kitchen, dining areas, and restrooms. Ensure all team members are properly trained in safety procedures and food handling standards. 6. Inventory Control: Help manage inventory levels, ensuring products are well-stocked and stored in compliance with food safety regulations. Perform regular inventory counts and assist in inventory audits. Ensure stock rotation to minimize waste and loss. 7. Opening & Closing Procedures: Assist with opening and closing duties, including ensuring the restaurant is prepared for the next shift. Ensure that the restaurant is clean and fully stocked before and after each shift. Oversee cash handling and register reconciliation during opening and closing shifts. 8. Additional Responsibilities: Assist with marketing initiatives and promotions to drive sales and attract new customers. Help implement company policies and procedures to ensure consistent operations. Perform other duties as required by the restaurant manager. Qualifications: Experience: 1-3 years of experience in a supervisory or management role in a fast food or restaurant environment. Experience in team leadership, customer service, food safety, and inventory management. Skills: Strong leadership and communication skills, with the ability to motivate and guide a team. Excellent customer service skills with the ability to handle customer complaints and resolve issues. Ability to work under pressure in a fast-paced environment while maintaining a positive attitude. Strong organizational and time-management skills. Basic understanding of financial management, including budgeting, cost control, and reporting. Education: High school diploma or equivalent required. Associate’s or Bachelor’s degree in Business, Hospitality, or a related field is a plus. Physical Requirements: Ability to stand for extended periods and perform physical tasks in a fast-paced environment. Ability to lift up to 25 pounds. Ability to work flexible hours, including nights, weekends, and holidays as needed.