Patient Services Representative

About the Role The Patient Services Representative (PSR) is the heart of our clinics - often the very first smile a patient sees and the person who sets the tone for their entire visit. In this vital role, you'll help create a warm, supportive, and seamless experience for every patient who walks through our doors. From managing front office flow to offering top-notch support and keeping things running smoothly behind the scenes, you'll be a key part of what makes our care feel personal, efficient, and exceptional. What You’ll Do (Job Duties & Responsibilities) Support a Smooth, Patient-Centered Clinic Experience Create a welcoming environment: greet every patient warmly and make a positive first impression Patient check-in & check-out: manage intake and departure, including paperwork, payments, and follow-up scheduling Appointment management: schedule, reschedule, and confirm appointments; coordinate transportation when needed Clinic flow support: triage patient needs on-site (e.g., late arrivals, questions), and escalate when appropriate Attendance tracking: monitor and track late arrivals and no-shows Administrative & Billing Support Collect co-pays, required paperwork, and patient payments Verify insurance eligibility and secure authorizations as needed Perform billing, coding, and authorization checks; flag discrepancies for resolution Complete tasks such as scanning, faxing, and data entry Records Management Ensure consent forms, ID, and insurance cards are collected, scanned, and properly saved to charts Fax office notes to referring PCPs Enter outbound referrals and submit faxed authorization and referral requests to PCPs as needed. Enter scheduling and phone/non-visit documentation as appropriate Clinic Operations & Facilities Keep exam rooms and common areas clean, stocked, and ready for use Conduct regular inventory checks and escalate any facilities or supply issues Prepare and turnover exam rooms between patients as needed Provide call support (both incoming and outgoing) Partner with internal team members and clients Flex priorities and adapt to changing responsibilities that emerge in a fast-growing, evolving company Requirements What You Bring to the Table (Position Requirements): Patient-first mindset - you are compassionate, empathetic, and invested in creating an elite patient experience Experience in a medical office or similar patient facing role Proactive and self-motivated, with a strong sense of ownership and the ability to anticipate needs Highly detail-oriented, ensuring accuracy and consistency in a fast-paced environment Collaborative spirit and a team player who thrives working across roles and departments in a fast growing company High school diploma or equivalent The Nice-to-Haves (Preferred Qualifications): Bilingual, Spanish speakers strongly encouraged to apply Experience in a an orthopedics, physical therapy, or musculoskeletal care practice Tech-savvy - experience with EMR systems and remote tools Familiarity with basic medical terminology Schedule & Location: The schedule is Monday-Friday 8am-5pm ET, with a 1 hour meal period This position is fully in-person supporting multiple clinics in Manatee County. Pay: Pay starts at a minimum of $16.83 and up to $21.63 per hour, with higher rates based on experience and background. Physical Requirements: The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation. Equal Opportunity Motion MSK does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws. Benefits At Motion, we know that providing great care starts with taking care of our team. That’s why we’re committed to supporting you both professionally and personally, offering a comprehensive set of benefits designed with your well-being in mind. Health Benefits: We’ve got you covered - literally. Our dental and vision plans are 100% company-paid AND our medical plans are up to 90% company-paid, keeping health benefits for you not only accessible but also affordable! Retirement Savings: Secure your future with our competitive retirement plans, which include a company match of 4% to help you grow your savings. Paid Time Off: From 16 days of PTO to start, 12 company holidays, and 1 floating holiday each year to parental and bereavement leave, we’re here to support you through all of life’s moments. Mental Health Support: Your mental health matters. That’s why we provide free 24/7 access to mental health resources to ensure you’re supported whenever you need it.