Shift lead (Miss J's Cafe)

Key Responsibilities: 1. Staff Supervision & Leadership: Lead and motivate team members during your shift to ensure excellent service, efficiency, and productivity. Assign tasks to staff members based on the needs of the cafe, ensuring the team works effectively together. Provide support and guidance to staff, ensuring they follow cafe procedures and provide high-quality service. Monitor staff performance, providing feedback and assistance to help improve skills and customer service. 2. Customer Service: Ensure customers receive prompt, friendly, and professional service at all times. Address customer concerns or complaints and resolve issues effectively and efficiently. Maintain a clean, inviting environment for customers, ensuring their experience is positive from start to finish. Lead by example in creating a customer-focused environment, ensuring customers' needs are met promptly. 3. Operations Management: Oversee daily cafe operations to ensure smooth service, from opening to closing. Ensure the cafe is well-stocked with necessary ingredients, supplies, and equipment throughout the shift. Maintain inventory levels and help track stock to prevent shortages or overstocking. Help monitor food preparation and service to ensure quality, accuracy, and timeliness. Handle opening and closing duties, including securing the cafe, checking inventory, and ensuring all equipment is properly stored. 4. Cash Handling & Financial Responsibilities: Operate the cash register, handle cash transactions, and ensure register accuracy. Assist in preparing bank deposits, balancing cash drawers, and completing shift reports. Ensure accurate reporting of sales and payments, following proper procedures for cash management. 5. Health & Safety Compliance: Ensure that all health and safety regulations are adhered to during your shift. Monitor food safety standards, including proper food handling, storage, and sanitation practices. Ensure the cafe is clean and well-maintained, including the kitchen, dining areas, and restrooms. Ensure that employees follow proper safety protocols, including using equipment safely and maintaining a clean work environment. 6. Teamwork & Communication: Foster a positive and collaborative work environment by encouraging teamwork. Communicate effectively with staff and management to ensure smooth operations. Report any issues or challenges that arise during your shift to the Assistant Manager or Restaurant Manager. 7. Training & Development: Assist with training and onboarding new employees, ensuring they understand their roles and responsibilities. Provide ongoing support to staff and encourage skill development through feedback and mentoring. Help ensure that all employees adhere to cafe standards, policies, and procedures. Qualifications: Experience: 1-2 years of experience in food service or hospitality, with prior experience in a supervisory or leadership role preferred. Previous experience in a café, restaurant, or similar environment is a plus.