Route Scheduler / Customer Service Coordinator (Portland)

We are an established local glass shop currently looking for an organized, practical, and action-oriented Route Scheduler / Customer Coordinator. This role plays a critical role between our customers and technicians and operations. Must be able to optimize routes for 8 service trucks, accurate with notes and details while communicating information in a time sensitive manner. Must be able to handle two or three things at once with a sense of follow through. Previous experience with a service company is a huge plus and could start you out making more money! Responsibilities: -Schedule and optimize routes for 8 service trucks -Set appointments with customers -Project manage service appointments -Return incoming phone calls and emails, (average of 20 - 30 call/emails daily) -Ask the right questions with problem solving to find out what the customer needs -Take thorough notes, document conversations, and use CRM and other platforms to record info. -Know the tri-county metro area to manage and set service appointments. -Gather and document and organize all pertinent information related to incoming calls -Return all phone calls and emails with a positive attitude, good etiquette and penmanship -Assist walk-in customers with questions and sales Skills and Experience: -Scheduling -Ability to handle stress -Ability to follow directions -Project management skills -Must work quickly, but with an attention to detail -Accurate time management and organization -Ability to multi-task and complete assignments -Glass, Glazing or construction experience would be preferred If you are interested please send an email telling me about your relevant experience along with a copy of your resume. Company paid health benefits, PTO and paid holidays We look forward to hearing from you!