Customer Support Representative

CDR Emergency Management, Inc., is hiring multiple Call Center Agents to provide crucial support for a large-scale emergency management mission. This role will be responsible for handling inbound and outbound calls, answering questions and inquiries, troubleshooting problems and handle complaints regarding products or services. Additionally, agents are responsible for making outbound calls to set appointments and gather survey data. This is a short term position and may only be a few weeks or months of work. Essential Functions: Answering phone calls from customers professionally and responding to customer inquiries and complaints Required researching information using available resources Handling and resolving customer complaints regarding product sales to customer service problems Providing customers with the organization’s service and information Processing forms, orders, and applications requested by the customers Identifying, escalating priority issues and reporting to the high-level management Routing inbound calls to the appropriate resources Following up with complicated customer calls where required Completing call notes and call reports as necessary and updating them in the computer Obtaining and evaluating all relevant data to handle complaints and inquiries  Recording details of comments, inquiries, complaints, and actions taken Managing administration, communicating, and coordinating with internal departments Requirements Experience working with Emergency Management or 911 Dispatch Preferred High school diploma or equivalent Flexible schedule open availability to work 24x7 (hours to be determined)   Experience in dealing with the public over the phone   Proficient in Outlook, Microsoft Suite which includes Word, Excel, etc. Excellent verbal and written communication skills, especially to a diverse range of audiences and settings. Able to react effectively and calmly in emergencies Able to maintain customer confidentiality The ability to make decisions. The ability to handle multiple tasks while working in a fast-paced environment and meet deadlines Ability to deal with high pressure CDR Emergency Management is an Equal Opportunity Employer M/F/D/V and EO/AAN/D. Must be able to work in the United States to apply.

Kiss Salon DC, a premier luxury hair and beauty salon located in the heart of West End, is seeking a Part-Time Front Desk Associate to join our dynamic team. Our salon is known for its welcoming atmosphere, expert stylists, and commitment to delivering an exceptional guest experience. Responsibilities: • Greet and check in clients with warmth and professionalism • Manage phone calls, emails, and appointment scheduling (Meevo experience a plus) • Coordinate stylist schedules and client flow to ensure smooth operations • Handle retail transactions and maintain front desk presentation • Provide outstanding customer service and support to clients and team members Requirements: • Prior front desk, hospitality, or customer service experience preferred • Strong communication and organizational skills • Professional, polished, and friendly demeanor • Ability to multitask in a fast-paced environment • Flexible availability, including weekends What We Offer: • Competitive hourly pay • Beautiful, professional, and supportive work environment • Opportunities to grow within a high-end salon setting • Team culture that values excellence, creativity, and client care 📍 Location: 1101 23rd Street NW, Washington, DC 20037 If you have a passion for luxury service, love working with people, and thrive in a creative atmosphere, we’d love to meet you! 👉 Please send your resume and a brief introduction via Craigslist reply email.

Join Our Team! This is a fully remote opportunity with Guidant Financial, available in select states across the US: AZ, FL, GA, ID, KS, LA, MI, MN, NC, NE, TX, UT, VA, MO. Compensation: $20 per hour, equivalent to an annual salary of $41,600. Are you passionate about providing exceptional support to clients and helping small businesses grow? At Guidant Financial, we believe in empowering entrepreneurs and our team members alike! We've already helped launch over 20,000 businesses and created nearly 100,000 jobs by delivering innovative funding solutions. Now, we want you to be part of this exciting journey! Our Core Values **Adaptability**: Welcome change and help others grow along the way. **Connection**: Build relationships, lift others up, and grow together. **Excellence**: Step outside your comfort zone to make improvements and satisfy your curiosity. Your Role as a Client Experience Support Specialist The Client Experience Support Specialist plays a vital role in supporting small business owners with the administration of their 401(k) plans. This dynamic position involves answering questions, guiding clients through the electronic signing of annual 5500 filings, and keeping them informed about any outstanding documents. You will engage in high-volume client communication via calls and emails, and will collaborate effectively with your team members in the 401(k) Administration Services department to deliver exceptional service. What You’ll Do Engage with clients by handling their inquiries promptly and effectively within scheduled timelines. Build a solid foundation in 401(k) Plans and familiarize yourself with the 5500-filing process. Consistently meet department Service Level Agreements (SLAs) for live calls, voicemails, email interactions, and Net Promoter Scores (NPS). Guide clients through various processes and systems to ensure they successfully complete their annual filings. Maintain and update client records in our customer relationship management system. Accurately upload investment management statements to the appropriate accounts. Swiftly assess accounts for any pending documentation and communicate the necessary information to clients. Conduct proactive reminder calls to clients about returning required information, completing their annual reports, and addressing any outstanding amendments. Engage in ongoing training and development with the goal of becoming a subject matter expert on 401(k) plans. Provide exceptional support to clients across a variety of scenarios, demonstrating a genuine passion for delivering an outstanding client experience. Additional Responsibilities Utilize E-Signature software to deliver documents to clients Assist Account Specialists with their queues when necessary Play a key role in team and departmental initiatives Execute additional tasks as needed Requirements Traits Growth Mindset: Eager to learn and continuously improve. Adaptability: Comfortable with ambiguity and able to handle stressful situations calmly. Client Relationship Skills: Skilled at de-escalating situations and making clients feel valued. Proactive Communication: Willing to address issues directly and promptly. Resilience: Ready to tackle challenges head-on, even in less structured environments. Quick Learner: Capable of hitting the ground running, learning quickly, and figuring out answers independently. Skills and competencies 1-2 years of experience in customer service or client support roles. Robust verbal and written communication skills. Proficient in using CRM software and Microsoft Office Suite. Ability to handle multiple tasks and manage time effectively. Great attention to detail and problem-solving abilities. Experience in the finance industry is a plus. Work From Home Requirements A designated workspace to work from (home office). High-speed internet connection. Get ready to make a difference in the lives of small business owners while enjoying a fulfilling career at Guidant Financial! Benefits Our People are Key to Success: Work with a team of smart, creative, fun and highly motivated people When You Grow, We Grow: Continue to learn with ongoing training, career pathing, and supportive leaders. For the last four years, Guidant has promoted more than 30% of our organization into new and exciting roles!    Wellness: Top benefits and perks including comprehensive health coverage (with free premium option), competitive salary, paid parental leave and a generous 401k match. Be able to disconnect with Paid Time Off of 3 weeks and 11 Paid Holidays. Flexible Work Arrangements: Work from the enjoyment of your home office. We work with entrepreneurs every day; we want you to have autonomy within your work structure with company provided equipment. Awesome Culture:  Be part of Guidant’s award-winning culture and have the experience to connect through coffee with senior leaders or hit a home run being part of our company sporting events. Empowering Equity and Inclusion: Be part of an inclusive work environment that gives employees a voice to speak up, be heard, and supported.   This is a fully and permanently remote work from home opportunity with a growing and stable company available in select states across the US: AZ, FL, GA, ID, KS, LA, MI, MN, NC, NE, TX, UT, VA, MO Compensation: $20 per hour, equivalent to an annual salary of $41,600.  

Our Healthcare Services company is interested in hiring an additional Patient Scheduler in our Gaithersburg office. Prior healthcare experience is a plus but not required, instead a desire to learn and good phone manners are must. We offer highly competitive salary and full benefits with strong scope for upward mobility. Bilingual in Spanish a plus but not required. Highly Competitive Salary PLUS regular reviews for raises Full Time Benefits - Health Insurance and Dental, Paid leave, Holidays Free Parking is provided Please send resume in strict confidence.

Fun Town RV was founded in 2010 and has grown substantially over the last ten years. We currently have 14 locations and have plans to add several more in the next few years. As Texas’s largest RV Chain, we provide excellent customer service and offer customers top RV brands for less! FTRV has a quality assurance facility where every RV we sell is put through a 100+ point inspection to assure that every RV meets our quality standards. Here at Fun Town RV, we look for candidates that have honesty, accountability, positivity, passion to do a great job and who strive to exceed expectations! If you have these qualities and are looking for a dynamic and growing company that provides career growth with great earning potential, then we urge you to apply with us! Job Summary: We are seeking a knowledgeable and customer-focused RV Technical Support Specialist to join our team. This call center role involves troubleshooting RV-related technical issues over the phone, assisting customers with problem resolution, and providing expert advice on RV equipment and systems. The ideal candidate will have a strong technical background in RV components and systems, excellent customer service skills, and the ability to manage multiple cases effectively. Requirements Essential Duties and Responsibilities: Diagnose and troubleshoot RV technical issues over the phone. Guide customers through step-by-step solutions to resolve problems. Maintain and submit daily reports of customer interactions and troubleshooting cases. Follow all company procedures and best practices for customer support. Respond quickly and professionally to customer inquiries and follow-ups. Advise customers on proper RV equipment usage, parts, and maintenance. Manage multiple support cases simultaneously while maintaining accuracy and efficiency. Return customer calls and messages in a timely manner. Perform other related duties as assigned. Requirements of this position: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. High school diploma or equivalent. Strong computer skills and ability to use support software. Excellent customer service, communication, and active listening skills. Strong problem-solving abilities to diagnose and resolve technical issues. Hands-on experience with RV systems, including HVAC, electrical, plumbing, maintenance, carpentry, slide-out systems, roofs, and liquid propane systems. Previous customer service experience required. Broad knowledge of RVs, RV brands, and parts. Valid driver’s license with a good driving record. Strong attention to detail and accuracy in reporting. Ability to work effectively in a team environment. Positive attitude, friendly demeanor, and a strong desire to perform quality work. Excellent time management skills to prioritize tasks and handle multiple cases efficiently. RV experience necessary. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Benefits We offer a competitive salary and an excellent benefit package including: Pay: $20 - $25 per hour, paid weekly. Major Medical-Dental-Vision Insurance Life Insurance Paid Vacation Paid Holidays 401K (profit sharing) Christmas Savings Plan Employee Discounts in Company Store Fun Town RV is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Applicants must be authorized to work in the U.S. A Drug screen, driving record and background checks may be conducted prior to, and during employment. Content of this ad and fulfillment of offers is sole responsibility of Fun Town RV.

ANSWERING SERVICE AGENT - Remote Position- Afternoons/Evenings (Any WA City) Part time, Permanent. Approximately 30 hours per week, including one shift on the weekend. ANSWERING SERVICE AGENT - Remote- Afternoons/Evenings (Any WA City) **Ideal to have flexible part time availability We are staffed 24/7/365- Includes one shift on the weekend. Handle incoming calls from beginning of call to finish for a variety of both commercial and medical clients. This is NOT a telemarketing/sales position. Work from the convenience of your home office. Demonstrate ability to work virtually and independently Team members supply their own DUAL Monitors, USB headset, computer and independent keyboard, backup power supply, and WIN 11 or 12 PRO (NOT Mac) Please email resume and contact info if you meet the qualifications: * Type minimum of 45 wpm - please take an online test * Ability to take direction and absorb information quickly * Outstanding customer service and telephone skills * Friendly, easy going, and always helpful * Excellent spelling and grammar * Team player * Adapt to new instructions and skills * Common sense problem solver * Some computer skills necessary * Skilled Communicator * Strong attention to detail * Comfortably perform at a fast pace * Flexibility in working hours/week ends On line training provided, approximately 35 training hours. * Please send resume and results of typing test