Customer Service Rep @ Business Funding Company (100% Remote) (U.S.A.) (U.S.A.)

Join AMP Advance – Real People. Real Capital. Note: AMP Advance outsources its hiring & candidate testing to yoliya.co. Yoliya is authorized to accept applications on behalf of our company. This position is for U.S. based applicants only. Start Application AMP Advance is on a mission to empower small businesses across America with fast, flexible funding solutions—without the headaches. From merchant cash advances to SBA loans and equipment financing, we help real business owners get the capital they need to grow. We’re looking for sharp, reliable, and customer-obsessed people to join our Customer Service Team. If you’re a great listener, a natural problem solver, and passionate about helping entrepreneurs—this is for you. Job Title: Customer Service Representative Location: Remote (U.S.) Multiple positions available. About Us: We serve real businesses—from food trucks to eCommerce stores to medical practices—offering fast funding options with no hard credit pulls and approvals in hours, not weeks. Our vibe? Human, honest, and helpful. No scripts, no corporate-speak—just real conversations with real people. Key Responsibilities: Help business owners succeed. Respond to inbound calls, emails, and chats from entrepreneurs and explain our financing options clearly. Problem-solve like a pro. Navigate client concerns, stalled applications, and common obstacles with patience and efficiency. Guide & support. Walk customers through their next steps—from uploading bank statements to understanding funding timelines. Work cross-functionally. Collaborate with underwriters, funding specialists, and sales to ensure customers get a seamless experience. Gather insights. Share customer feedback that helps improve our platform and process. What We’re Looking For: Communicate clearly, confidently, and kindly (bonus points for wit). Stay cool under pressure—even with frustrated business owners. 1–2 years experience in customer service (finance preferred but not required). Comfortable using CRM tools and online chat platforms. Coachable, organized, and naturally curious. Know what it means to provide empathetic service—not just answers. Qualifications: 1–2 years of customer service or related roles (willing to train the right person). Strong written and verbal communication skills. Familiarity with business finance or lending is a plus. Ability to work independently and as part of a team. Why AMP Advance? $1,000 Sign-On Bonus Annual Equipment Stipend ($1,000/year) Tuition Reimbursement Childcare Subsidies Full Medical, Dental, & Vision Coverage 401(k) with Company Match Paid Training + Growth Pathways Two Weeks PTO + Paid U.S. Holidays Annual Performance Bonuses Flexible Work: Remote-first, choose your hours weekly Real Impact – You’re not just answering phones—you’re helping real people grow their dreams. Ready to make an impact and be the voice that helps small businesses grow? Join a team that believes in real conversations, real people, and real results. Apply today! How to Apply If you’re ready to help shape the future of small business funding and thrive in a fast-paced, people-first environment—we’d love to hear from you. Apply below and don’t forget to complete our short skills test to stand out! Start Application