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Customer Success Representative

Negotiable Salary

HR Force International

McLean, VA, USA

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Description

We are seeking a Customer Success Representative with a proven background in RegTech and IDV to join our growing team at Programmers Force. In this role, you will support clients post-sales, ensuring smooth onboarding, adoption, and satisfaction with our solutions. Key Responsibilities: Act as the first line of support for customer inquiries and issues. Assist with onboarding and training of new customers. Monitor customer health scores and escalate risks as needed. Partner with Customer Success Lead to drive adoption and retention. Document customer feedback to inform product improvements. Requirements 2+ years of customer-facing experience in SaaS/FinTech. Knowledge of AML/KYC/IDV solutions preferred. Strong communication and problem-solving skills. Ability to manage multiple clients in a fast-paced environment. A customer-first mindset with attention to detail.

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McLean, VA, USA
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