Customer Support Associate - Work from Home - Charlotte, NC

LOCATION: Downtown Austin - Museum District SCHEDULE: Full Time | Monday - Friday 2:00 pm to 10:00 pm SALARY: $18.50   ABOUT US Worth Ross Management Company is an award-winning industry leader, and a team of extraordinary people. We have the advantage of recruiting and retaining the best talent in the HOA management industry. Diversity and inclusion are the only paths that allows forward progress and our success as a company stems from that philosophy.  ABOUT THE ROLE  Requires a self-motivated, outgoing, detail-oriented, customer service and customer-focused individual. Welcomes all residents, guests, and vendors professionally and warmly. Controls access to the building through engaging with all persons entering the building, and checking-in those guests and vendors who need to. Has excellent interpersonal, communication, and organizational skills that allow them to work independently, and without direct supervision. These include multi-tasking, e-mailing, telephone etiquette, taking and communicating important messages, learning, and using resident, guest and vendor names and using them consistently. Identifying and organizing resources to provide a high level of personal service that is expected by our residents, their families, and other guests.   WHAT YOU'LL DO  Meets, greets announces and verifies authorization of all residents, visitors, contractors, and employees, directing them to the appropriate area of the building and offers any assistance required. Watches cameras and keeps an eye on both vehicles and pedestrians coming and going from the parking garage. Answers all incoming telephone calls using proper telephone etiquette. Receives messages and immediately distributes to the intended party. Update and maintain accurate access authorization forms, telephone numbers for each resident. Directs and coordinates deliveries. Maintains secure storage and control of all keys issued or for which responsible. Assists with maintaining the cleanliness standards of the Common Areas. Maintains a clean, neat, organized, and safe work environment. Inspects the lobby area daily. Understands the building emergency procedures and their role in an emergency situation. Report any accident, maintenance issue, safety or security concern immediately to the Manager. Understands and follows employee guidelines. Maintains a cordial and respectful relationship with the residents, visitors, contractors, vendors, and fellow employees. Able to walk flights of stairs. Perform all other duties as requested by the Manager. Requirements EDUCATION/EXPERIENCE  High school diploma or equivalent  Two (2) or more years’ experience in the Hospitality Industry preferred. Strong customer service, communication, and interpersonal skills are required. Effective written and verbal communicator. Able to operate a computer and be proficient in working knowledge of MS Office Programs (Office, Word, Excel) and e-mail. Able to operate standard office equipment, including fax machine, copier, telephone, etc. Able to be flexible and adapt to changing environments, make decisions in stressful situations and prioritize and reprioritize tasks and projects. Highly motivated and able to work independently   WHAT YOU NEED TO SUCCEED  Physical demands include the ability to lift 30-50lbs. Standing, sitting, and walking. Ability to work at a personal computer, as well as talking on the phone, for extended periods of time. Ability to quickly and easily navigate the building as required to meet job functions. Ability to detect auditory and/or visual emergency alarms and respond quickly and appropriately. Ability to work extended/flexible hours, weekends, and holidays if required by coverage necessary for the building, Ability to respond to emergencies promptly. Communicate, receive and exchange ideas and information using both spoken and written word. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits Medical Dental Vision Short term disability (STD) Long term disability (LTD) Employee assistance program (EAP) Identity theft protection Pet insurance  Retirement Paid Time Off (PTO)

TRAINING FOR THIS POSITION STARTS SOON!!!!! 2 shifts available: Monday - Friday 7am - 3pm Monday - Friday 8am - 4pm EPS is looking to expand its PHX Call Center operations in 2025. As an APPOINTMENT SETTER for EPS, you would be calling businesses across the United States talking with merchants about their business merchant service account. YOU WILL NOT BE SEELING ANYTHING. After speaking with the merchant you will book a time for a local agent to meet then at the business. THATS IT!!! Your hourly plus commission paycheck should easily exceed $1000.00 (weekly) after you are out of training. And yes, its paid training! Full benefits as well after 90 days! ***** Full time position Uncapped commission Daily, weekly, monthly & yearly bonuses Advancement Opportunities Fun Environment WEEKLY PAY PAID training Medical, Dental, Vision Insurance offered after 90 days Expectations: * Must be able to work Monday -Friday * Must be PUNCTUAL! * Must be positive, and motivated! * Open to learning! * Must have great verbal and written communication skills * Comfortable cold calling, and overcoming objections Experience is definitely a plus, but not required! That's it! We teach you EVERYTHING else!!! If you are ready to make serious money with a company YOU CAN GROW WITH, contact EPS’s recruiting line TODAY to schedule your interview!! Recruiting Line: 630-343-0515 (Please only call during normal business hours of 8am to 4pm Monday- Friday) This position is IN OFFICE ONLY, no remote positions available. If we don't answer, please leave a PROFESSIONAL voicemail with your information. We are getting a lot of inquiries and we will get back to you only if you leave a PROFESSIONAL voicemail. We look forward to hearing from you!

LOCATION: Downtown Austin - Rainey Street District SCHEDULE: Part-Time | Afternoon shift: 4:00 pm - 12:00 am Pay rate: $19 - $21   ABOUT US Worth Ross Management Company is an award-winning industry leader, and a team of extraordinary people. We have the advantage of recruiting and retaining the best talent in the HOA management industry. Diversity and inclusion are the only paths that allows forward progress and our success as a company stems from that philosophy.  ABOUT THE ROLE  Requires a self-motivated, outgoing, detail-oriented, customer service and customer-focused individual. Welcomes all residents, guests, and vendors professionally and warmly. Controls access to the building through engaging with all persons entering the building, and checking-in those guests and vendors who need to. Has excellent interpersonal, communication, and organizational skills that allow them to work independently, and without direct supervision. These include multi-tasking, e-mailing, telephone etiquette, taking and communicating important messages, learning, and using resident, guest and vendor names and using them consistently. Identifying and organizing resources to provide a high level of personal service that is expected by our residents, their families, and other guests.   WHAT YOU'LL DO  •    Communicates effectively and demonstrates good customer service skills to residents, guests, vendors and other staff members. •    Identifies and clarifies the residents’ needs and desires.  Answers questions and provides solutions. •    Seeks the way to improve the services that we already provide, or possibly add additional services, by listening to resident comments, observing their usage, and making recommendations to management. •    Assists residents in scheduling access for authorized vendors to provide services within units. •    Maintains resident and guest privacy, and the organization's reputation, by always keeping information confidential. •    Able to understand and react quickly and effectively to any emergency. •    Responsible for maintaining a safe and secure work environment for all residents, guests and staff. Follows established safety guidelines and immediately reports all hazardous conditions or equipment safety issues to General Manager. •    Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments. •    Accurately maintains daily shift notes into Building Link system. •    Receives packages & deliveries and logs in Building Link system, organizes packages for delivery and delivers to residents as schedule permits. •    Responds to resident concerns and complaints in a professional and caring manner. Follows up and tries to resolve all such concerns and complaints. Elevates issues to Lead Concierge or AGM if necessary/appropriate. •    Manages resident relations to ensure a consistently high level of service, including timely and complete resolution of resident concerns and issues, and coordinating special services and requests. •    Performs other duties and responsibilities consistent with the position as assigned by the AGM or Lead Concierge. Requirements EDUCATION/EXPERIENCE  High school diploma or equivalent    WHAT YOU NEED TO SUCCEED  Physical demands include the ability to lift 30-50lbs. Standing, sitting, and walking. Ability to work at a personal computer, as well as talking on the phone, for extended periods of time. Ability to quickly and easily navigate the building as required to meet job functions. Ability to detect auditory and/or visual emergency alarms and respond quickly and appropriately. Ability to work extended/flexible hours, weekends, and holidays if required by coverage necessary for the building, Ability to respond to emergencies promptly. Communicate, receive and exchange ideas and information using both spoken and written word. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits Medical Dental Vision Short term disability (STD) Long term disability (LTD) Employee assistance program (EAP) Pet insurance  Retirement Paid Time Off (PTO)

This role works directly with healthcare providers & insurance plans/payers to gather information about a patient’s insurance and the coverage provided for a specific pharmaceutical product. You will support the healthcare providers addressing questions regarding coding and billing and navigating complex reimbursement issues. Single point of contact for questions and inquiries from the prescriber, patient, and field agent by territory. Identifies applicable programs and facilitates next steps. Holistically communicates the statuses of all patient support activities. Liaison with other program-specific Assist resources to secure outcomes for active patients. Accepts inbound calls for assigned territory or overflow of other territories and provides one call resolution support. Ensures protection is insured. Performs other related duties as assigned by management. Requirements College degree is preferred or high school diploma or equivalent combination of education and experience. Other skills required:  Previous work experience in Medical Reimbursement or Customer Service. Submitting billing data to appropriate insurance providers Processing claims and resolving denial instances Achieving maximum reimbursement for services provided Completing Medicare and Commercial insurance claim submission. Documenting and reporting payment information. Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications, and keyboard skills. Demonstrated strong written and verbal communication skills with providers, patients and insurance companies. Interpersonal skills to facilitate work with a wide range of individuals and groups from culturally diverse publics. Problem solving skills. COMPETENCIES: Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Benefits Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Medical, dental, vision, life, & short-term disability insurance Why Choose AssistRx: Competitive Compensation: 23.00-27.00 per hour starting pay rate Earn a “Success Bonus” up to $1,500: for qualified employees within your first 5 months of employment. Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary. Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications. Flexible Culture: Many associates earn the opportunity to work from home after 120 days. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives. Career Growth: We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization. Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry. Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible. Tell your friends about us! If hired, receive a $750 referral bonus! Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications. Flexible Culture: Many associates earn the opportunity to work from home after 120 days. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives. Career Growth: We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization. Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry. Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible. Tell your friends about us! If hired, receive a $750 referral bonus! Wondering how we recognize our employees for delivering best in class results? Here are some of the awards that our employees receive throughout the year! #TransformingLives Honor: This quarterly award program is a peer to peer honor that recognizes and highlights some of the amazing ways that our team members are transforming lives for patients on a daily basis. Values Award: This quarterly award program recognizes individuals who exhibit one, or many, of our core company values; Excellence, Winning, Respect, Inspiration, and Teamwork. Vision Award: This annual award program recognizes an individual who has gone above and beyond to support the AssistRx vision to transform lives through access to therapy. AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.

About Circles Culture: The Circles culture is an inclusive environment that encourages self-expression and individuality. Creating a space for open communication, respect and job development, empowers our employees to pursue their career goals and advance personally and professionally. Circles prioritizes the wellbeing of our employees so that our consumers experience that same level of care. Overview of Position: The Concierge Professional offers white glove customer service to our client; WellStar Health, via face-to-face interaction, email and phone. You will provide prompt, courteous and customer-oriented service to WellStar Health employees. You will assist our client with a wide range of services from travel planning, providing gift suggestions to product research and much more. You will also be responsible for fielding and fulfilling personal errand requests from employees, such as shopping, product returns, and more. Position requires travel in the assigned city and surrounding areas. Qualified candidates will have excellent customer service skills, attention to detail and be highly organized. The ideal candidate will possess in-depth knowledge of local businesses and travel options. Experience in luxury hotels, hospitality or the travel industry is preferred. This is a full-time position offering 40 hours per week and a Monday through Friday schedule! Compensation is hourly at $20 per hour. Job Responsibilities: Provide uncompromising service to WellStar employees by arranging personal and convenience services Local errand running surrounding Wellstar Health locations Order food from local restaurants for delivery Order flowers and gifts Provide driving directions and print maps Research local hotel suggestions and make transportation arrangements Eligible to become a Notary Public for the State of Georgia Project an approachable and professional image at all times Promote meaningful relationships through engaging and informed conversation with employees via face to face interaction, phone and email Track accomplishments and challenges, constantly evaluating the service levels and reports to manager Maintain a general understanding of events occurring on the properties Respond to employee requests in a professional, courteous and timely manner, without exception Maintain a clean and organized working environment Able to adapt to schedule changes as needed to ensure appropriate staffing of desk Requirements Competencies: Excellent time management skills Ability to meet/exceed productivity and quality standards Excellent written and oral communication skills Ability to adhere to schedule Ability to flex weekly work schedule to meet business needs Positive, outgoing, and attentive demeanor Desire for continuous learning Flexibility to adapt to changing tasks/priorities Education/ Certification: HS Diploma or GED required Experience Required/Preferred: 2 years of customer service experience; prior front desk, concierge, or other hospitality experience strongly preferred Reliable transportation for local errand running (mileage is reimbursed) Valid driver’s License and clean driving record Knowledge of MS office, Microsoft Word, Internet searching, and keyboarding Strong verbal and written communication and organizational skills as well as the proven ability to provide quality service in a fast-paced environment Vaccinations are required and must be up to date (including Covid) Annual flu vaccination is required Benefits Medical, dental, vision insurance starting the first day of the month after hire Long-term and short-term disability insurance paid for by Circles 401k with match Life insurance paid for by Circles Generous PTO policy - Accrue up to 15 days during your first year Paid holidays One paid day off per year to volunteer Access to discount programs Four-week paid sabbatical every five years HSA/FSA account eligibility Access to Employee Assistance Program Access to Employee Benefit Resource Groups that provide ongoing learning and mentorship opportunities

Position Summary: The Customer Service Lead acts as a dedicated advocate for both clients and members, delivering a high level of personalized service and acting as the primary channel for external product support, education, and issue resolution. This role requires a proactive approach in building and maintaining relationships with internal and external clients, utilizing technology, expertise, and internal resources to resolve complex issues, educate clients, and ensure an exceptional experience for high-priority and VIP accounts. Working hours for this position are Monday through Friday, 11:00 a.m. - 8:00 p.m. Central Principal Duties & Responsibilities: Client Advocacy & Issue Resolution: Serve as the primary point of contact for high-priority and VIP clients, ensuring exceptional support by addressing complex inquiries and issues promptly. (Advanced) Act as an intermediary to resolve member-related issues, especially where direct communication with clients is needed, by assessing client needs and facilitating effective solutions. (Advanced) Proactively recommend solutions, set realistic expectations, and deliver accurate information to clients regarding their benefits, account navigation, and utilization. (Intermediate) Educate participants on plan features, empowering them to maximize benefits and navigate the platform independently. (Intermediate) Relationship Building & Collaboration: Build and foster strong relationships across the company by collaborating with colleagues in a team-oriented environment, focusing on meeting company, client, and member needs. (Advanced) Act as an Ameriflex ambassador, upholding the organization’s core values and projecting a positive, professional image in all client and member interactions. (Advanced) Collaborate with internal teams to offer solutions, identify process improvement opportunities, and promote best practices for client satisfaction and retention. (Intermediate) Consultative & Analytical Support: Analyze and interpret data specific to VIP accounts, using insights to provide tailored support and identify trends in client needs. (Advanced) Use critical thinking skills to address client issues effectively, applying sound judgment in interpreting and adhering to relevant laws, regulations, and policies. (Advanced) Proactively assess complex client needs and provide consultative support, offering strategic insights to enhance the client experience. (Advanced) Compliance & Documentation: Ensure strict compliance with HIPAA and other regulatory guidelines, maintaining confidentiality in all client interactions and documentation processes. (Advanced) Maintain accurate records of client interactions, documenting resolutions and tracking follow-ups as required to meet company standards for quality and reporting. (Intermediate) Requirements Knowledge, Skills, and Abilities Required: Customer Success & Advocacy Skills: Proven experience in handling complex client inquiries, with an emphasis on consultative support and problem-solving. (Advanced) Ability to proactively recommend solutions and deliver client education tailored to individual needs. (Advanced) Communication & Relationship Management: Exceptional verbal, written, and presentation skills, with the ability to communicate clearly and persuasively across multiple channels (phone, email, chat). (Advanced) Demonstrated skill in building and maintaining strong relationships with clients and internal teams, with a focus on positive client experiences. (Advanced) Technical & Analytical Proficiency: Proficiency in data analysis, with the ability to draw insights and provide solutions based on client account data. (Intermediate) Knowledge of CRM tools and digital communication channels, with a high level of adaptability to new technology and tools. (Intermediate) Organizational & Time Management Skills: Strong multitasking abilities, with the capability to manage multiple priorities in a fast-paced, deadline-driven environment. (Advanced) Ability to manage flexible schedules, with the availability to work Monday-Friday between the hours of 7 a.m. to 8 p.m. CST Credentials & Experience: Associate’s degree or four or more years of professional experience in a related field, with prior experience in benefits management, claims, insurance, or healthcare required. Demonstrated success in customer service or client support roles, with at least 2 years of experience in a high-volume, complex environment. Benefits NOTE: Starting pay for this position is $20.00 per hour BENEFITS  Medical Insurance  Vision Insurance  Dental Insurance  401(k) Matching  Flexible Spending Accounts  Health Savings Accounts  Disability & Life Insurance  Employee Assistance Program  LegalShield  ID Shield  Commuter Reimbursement Plan  Tuition Reimbursement  Bonus Pay ADDITIONAL BENEFITS INCLUDE:  Wellable membership  Telescope Health (telehealth) through Accresa  Intellect (mental health) application  Employee engagement activities, including voluntary events, raffles, book club, and more!