Washington Customer Service - Customer Facing Job Listings

SaaS Delivery and Support Technician63847374364673120

Workable

SaaS Delivery and Support Technician

RouteSmart Technologies is looking for a detail-oriented and customer-focused SaaS Delivery and Support Technician to join our team. In this role, you will report to the SaaS Service and Support Manager to assist with client implementation and technical support. As an integral part of the Client Services team, the SaaS Delivery and Support Specialist will deliver high-quality technical support and training to RouteSmart clients across all RouteSmart applications. The person in this position will oversee client implementation and deployment processes, ensuring optimal application performance, and delivering prompt technical support. The ideal candidate must have strong written and verbal communication skills, a commitment to exceptional client support while demonstrating strong analytical and problem-solving skills. This position is expected to provide on-call coverage in the evenings and over weekends on a scheduled basis. The starting salary for this position is anticipated to be in the range of $65,000 to $75,000 per year. At RouteSmart Technologies, Inc., we offer various base pay ranges depending on the work location within the US. Please note that the base pay may differ based on your level of experience. This is a hybrid role, candidate must be able to commute to office in Columbia, MD. Essential Duties & Responsibilities Conduct Client Initiation Meetings and document client implementation requirements Assume responsibility for deployed applications, and ensure that all systems are performing and available Meet all SLAs, including uptime, resolution time, and quality standards Oversee deployment activities for enhancements/updates and new client deployments Interact with SDS staff as well as clients to resolve issues Properly document client cases as required, following department policies Contribute quality information to the RouteSmart knowledge base and wiki Provide support to fellow SDS staff working on complex system and application issues Participate in regular open cases review sessions to determine appropriate actions and manage case load Provide after-hours support for SaaS products and SDS staff Attend training as available for supporting technologies and environments Read and review documentation, bulletins, articles, and manuals to stay current with technical trends and issues, and environmental options that can impact our applications and clients Participate in weekly Technical Support management meetings to provide feedback on current issues, trends, SDS performance, and opportunities for improvement Participate in product review sessions with Development, QA, and Product Management for legacy and new products Work directly with RouteSmart Development resources to create code fixes and assist with testing as needed Submit defects for applications into the CRM as well as review and guide SDS staff with defect submissions and enhancement requests Provide software testing in support of hot fixes, patches, and upgrades in conjunction with Quality Assurance as directed Assistance with support of all RouteSmart products and support Occasional travel may be required Other duties/responsibilities as assigned Requirements Expert troubleshooting on hardware, software, networking Excellent communications, written and oral Excellent client support skills Excellent analytical and problem-solving skills Must be client focused and believe in teamwork, collaboration, adaptability, and initiative Demonstrated leadership abilities Ability to work independently in fast paced environment Ability to maintain composure in high-pressure situations requiring quick, reasoned responses Education & Experience Bachelor’s degree or equivalent work experience Preferred focus: Geography, IT/IS, Computer Science, Business Experience working with SaaS software and Amazon EC2 environment Experience in coaching and staff development Two (2) years’ experience supporting software in a call center environment (can be concurrent with RouteSmart experience) or demonstrated mastery of application and industry knowledge Benefits RouteSmart offers its employees numerous opportunities for professional development. Our goal is to provide our employees with the chance to learn and grow as the company grows. We recognize that our employees are our most valuable asset. The work they do is key to our ability to provide high quality service to our clients. We also recognize that our employees are unique individuals with their own lifestyle and interests. RouteSmart Technologies pays a significant share of the cost of benefits for our employees. We believe our investment makes good business sense by helping to create a positive and productive work environment. Among the benefits we offer are: Medical/Dental/Vision/STD & LTD Plans Employer paid Life Insurance Plan Employee Training & Development 401(k) Retirement Savings Plan w/ Employer Match Vacation/Sick/Holiday Leave Tuition Reimbursement Flex hours Casual Dress RouteSmart Technologies is proud to be an equal opportunity workplace. Individuals seeking employment at RouteSmart Technologies are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. All candidates must have legal authorization to permanently live and work in the United States. This position does not qualify for sponsorship.

Columbia, MD, USA

$65,000/year

Customer Success Manager63847370575361121

Workable

Customer Success Manager

Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in customer success? Do you want to get involved in technology but love supporting customers? Are you looking for a company that will invest time in your development, support your professional growth and listen to your ideas? If yes, then keep reading! PerformYard has developed a simple and effective product that drives our customer’s employee performance through the roof. Our long-term vision is to change the way performance is managed and measured in organizations of all sizes. To achieve this we need to add to our amazing team...that’s where you come in! As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product. You’ll interact with executives and professionals from across a diverse customer base to aid clients in achieving their goals for using PerformYard in their organizations. You will partner with customer personnel to implement PerformYard. This includes supporting product configuration to meet customer-specific needs, providing consultative advice and best practice information, leading training (from one-on-one support to large group, virtual sessions) – all to create a successful and happy customer! This is a 100% Remote position - now & forever Requirements What You’ll Do: Create long lasting satisfaction for professionals at all points of their customer lifecycle in order to retain their business and grow revenue Establish a trusted advisor relationship with each customer through the onboarding and training process to drive the value of our products long term Respond to phone calls and emails to support adoption, usage and expansion within the customer base Meet or exceed aggressive responsiveness and quality goals Be the voice and advocate of our customer - work with leadership and product teams to identify process improvements or product requirements to help resolve any customer facing issues, test any new product ideations and improve satisfaction Utilize Salesforce and additional internal tools in order to create the best possible business and service level outcomes for our customers Proactively influence team culture by actively participating in team and company activities and opportunities for feedback What you’ll Bring: Bachelor's Degree Customer Success Manager should have a minimum of one year of Customer Success, Account Management, Account Support or related experience, preferably in software Detailed and action oriented, with ability to manage multiple requests, respond quickly and with high quality, and problem solve on the fly Enthusiastic and proactive self-starter with ability to communicate Empathy for customer experience, and a desire to make customers successful Understanding or previous use of CRM, Customer Success or Help software tools Excited to operate in a fast paced start-up environment Bonus Points: A desire to do and achieve brilliant things! Authentically curious, you love learning and improving yourself Integrity is fundamentally important to you You want to make a real difference You are naturally entrepreneurial and Street smart Benefits In addition to your compensation plan we also have medical, dental, and vision health insurance benefits w/ HSA plan, disability insurance, 401k plan, generous PTO, paid holidays and other benefits.

Arlington County, Arlington, VA, USA

Negotiable Salary

Remote Travel Booking Specialist63847072583169122

Workable

Remote Travel Booking Specialist

Overview: Are you passionate about travel and helping others create memorable experiences? We're looking for motivated individuals to join our team as a remote travel booking specialist. In this role, you can design and book a wide range of travel experiences — including cruises, all-inclusive resorts, group and corporate travel, theme park adventures, sporting events, Disney vacations, and more. The choice is yours! This is a rewarding opportunity for travel enthusiasts seeking flexibility, and excellent travel benefits. No prior experience is necessary — we provide comprehensive training and certification to set you up for success. With access to industry-leading booking tools, exclusive pricing, and innovative lead-generation support, you’ll have everything you need to grow your client base and thrive in the travel industry. Key Responsibilities: Coordinate resort bookings and ensure smooth guest experiences. Maintain and update the resort website and social media. Use social media and lead tools to attract new clients. Provide excellent customer service and assist guests with travel plans. Learn and utilize new software for better pricing and service. Requirements Requirements: No experience needed — full training and certification provided. A passion for travel and travel experience is a plus. Strong communication and friendly demeanor. Ability to work independently and manage time effectively. Basic social media knowledge is a plus. Self-motivated and flexible. Benefits Benefits: Flexible schedule: Part-time or full-time options. Training & Certification: Comprehensive training at no cost. Travel perks: Special discounts and travel benefits. Supportive team: Collaborate with a helpful and driven team. If you're passionate about travel and helping others, apply now to join us as a remote travel booking specialist!

Woodbridge, VA 22191, USA

Negotiable Salary