Senior Manager, Process & Control Improvement

R2Net Inc., the parent company of Blue Nile and James Allen, is a diamond bridal jewelry company with a technology soul. We power leading e-commerce platforms and supply chain solutions across the diamond and jewelry ecosystem. R2Net is part of Signet Jewelers, a purpose-driven company whose mission is to enable all people to Celebrate Life and Express Love. Signet is a Great Place to Work-Certified™ company, recognized for innovation, brilliance, and culture. About the Role We are seeking a Senior Manager, Process & Control Improvement to drive efficiency, consistency, and scalability across our organization. This role will combine strong project/program management skills with proven experience in process design, control frameworks, and continuous improvement methodologies. The Senior Manager will be critical in building sustainable ways of working, ensuring compliance, and enabling cross-functional alignment as R2Net grows and evolves. The Senior Manager of Process & Control Improvement will ensure R2Net evolves from fast, entrepreneurial ways of working to a more structured, scalable, and profitable operating model - while preserving the creativity and adaptability that drive innovation. Success will be measured by improved efficiency, stronger controls and sustainable cross-functional alignment. Key Responsibilities Process & Control Improvement: Lead the identification, documentation, and redesign of core processes across finance, operations, supply chain, and commercial functions. Develop and maintain standardized SOPs to ensure clarity, compliance, and repeatability. Identify pain points, inefficiencies, and control gaps; partner with stakeholders to implement scalable solutions. Apply Lean Six Sigma, TPM, Kaizen, and similar methodologies to streamline workflows and improve KPIs. Project & Program Management: Serve as the organizer & facilitator for cross-functional initiatives, ensuring alignment, milestones & deadlines are met. Manage multiple projects simultaneously, providing visibility into progress, risks, and dependencies. Support leadership with project tracking, dashboards, and clear communication of priorities. Partner with technology teams to align business process improvements with system enhancements. Risk & Issue Tracking: Consolidate departmental gaps and issues into a structured register and develop actionable mitigation plans. Translate verbal “pain points” into prioritized projects that can be executed and measured. Track post-implementation results and provide reporting on realized efficiency, compliance, and control improvements. Change Management & Communication: Build strong relationships with stakeholders to drive adoption of new processes and ways of working. Lead change management efforts including communications, stakeholder alignment, training, and SOP rollout. Promote a culture of continuous improvement and accountability across the organization. Requirements BA/BS in Accounting, Finance, Business, or related field; MBA or CPA a plus. 7+ years of experience in process improvement, internal controls, or project/program management; consumer products or e-commerce experience preferred. Proven ability to design, document, and implement end-to-end processes. Strong project/program management skills with one or more certifications strongly preferred: PMP/PMI, SCRUM Master, Lean Six Sigma (Green Belt or higher), Kaizen, or TPM. Demonstrated success managing complex cross-functional initiatives. Highly proficient in Excel, PowerPoint, and process mapping tools (e.g., Visio, Lucidchart). Excellent communication skills; able to translate complex problems into simple, actionable steps. Strong analytical, problem-solving, and decision-making abilities. Comfortable working independently in a fast-paced, evolving environment. Benefits At R2Net, many of our roles offer a high-quality, comprehensive benefits package including healthcare, paid time off, retirement planning and opportunities for career advancement. Some offerings are dependent upon the role, employment type, work schedule or location: Paid time off Medical, Dental, Vision and Prescription Insurance 401(k) Retirement Plan with company match Flexible spending account Health savings account Tuition Reimbursement Employee discount Parental leave Life insurance Annual base pay: $135,000- $165,000. Final pay rate shall be determined and is based on experience and qualifications. At this time, R2Net will not sponsor a new applicant for employment authorization for this position. Additional Information: R2NET INC. is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status or any other basis prohibited under applicable federal, state or local law. R2NET INC. will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. #LI-WK1