Caregiver or Home Health Aide

Welcome to Priority Office Automation! We are a client-focused provider of advanced multifunctional devices and office technology solutions, dedicated to transforming business operations for our customers. As a Diamond-level Xerox Authorized Partner, we pride ourselves on offering customized systems that enhance workflow efficiency and reduce operational costs. We are excited to invite a friendly, organized, and proactive Front-End Office & Customer Care Coordinator to join our welcoming team! In this role, you will be the first point of interaction and serve as the face of our front office and ensure exceptional customer care with our valued clients and play a crucial part in creating a positive experience. You will also handle incoming calls, greet visitors, coordinate service requests, and help maintain strong customer relationships and retention. Responsibilities Greet and welcome customers warmly, ensuring a friendly atmosphere. Manage phone calls and inquiries, directing them to the appropriate team members with a smile. Log and track service calls, ensure timely follow-up on customer issues and help coordinate scheduling for service technicians. Coordinate the calendar for appointments, ensuring everything runs smoothly. Prepare and manage documentation, including service requests and proposals, making sure everything is clear and organized. Handle incoming and outgoing mail and packages with care, ensuring timely delivery. Maintain a neat and tidy reception area, contributing to a professional environment. Collaborate with the team to support daily operations and enhance customer satisfaction. Handle light administrative tasks to support the team, such as filing and data entry. Requirements Previous experience in customer service or an office administrative role is a bonus! Strong communication skills and a friendly demeanor are essential. Ability to multitask and stay organized in a busy environment. Proficient in Microsoft Office Suite, Canva and office equipment. A positive attitude and willingness to assist colleagues and clients alike. High school diploma or equivalent; additional training in office administration is a plus. Benefits Paid Time off Health Insurance: Medical, Dental, Vision Plans Holidays off Recognition Programs Training & Development Programs

Engineer Solutions that Empower Students  Are you passionate about technology, troubleshooting, and making an impact in education? MasteryPrep is seeking a Technical Support Engineer to provide high-quality support to both internal teams and external users, ensuring seamless operations across our technology platforms. Join a team dedicated to using technology to empower educators and students nationwide. In this role, you will serve as a key technical resource for our customers, troubleshooting and resolving complex issues across full-stack web applications. You’ll use modern developer tools, databases, and reporting systems to diagnose problems, ensure smooth integrations, and deliver timely solutions. This hands-on position involves collaborating closely with development, QA, and product teams to reproduce and resolve defects, maintaining application stability, and driving continuous improvement. Success in this role requires both strong technical expertise and clear, empathetic communication, ensuring that every customer interaction leads to a reliable and positive experience. Key Responsibilities: Serve as the primary point of escalation for customers issues, addressing their technical inquiries and issues related to full-stack technologies. Provide timely troubleshooting and resolution of customer-reported bugs in web applications built with TypeScript and React. Diagnose and resolve database-related issues in PostgresSQL and Firestore, ensuring data integrity and performance optimization. Document, track, and escalate customer-reported bugs using Gitlab. Collaborate with development teams to reproduce, diagnose, and resolve software defects Lead maintenance engineering. Work closely with cross-functional teams, including development, QA, and product management, to resolve complex technical issues. Communicate effectively with customers, providing updates on the status of their requests and issues in a clear and timely manner. Gather feedback from customers to improve the support process and contribute to product enhancements. About MasteryPrep Nearly 90% of low-income students graduate high school without a college-ready ACT or SAT score. MasteryPrep’s mission is to level the playing field in education by offering the most effective test preparation available – made accessible to all students.  Through more than 10 successful years of partnering with school districts and institutions on college readiness services and resources, MasteryPrep has surpassed one million students served since the company’s founding in 2012.  MasteryPrep increased its student outreach by 70 percent in 2021 and is ranked among the Inc. 5000 “Fastest Growing Companies,” featured by “Entrepreneur 360,” and selected among the “Growth Leaders” by Louisiana Economic Development. Requirements Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience) 2+ years experience as a full-stack engineer Strong knowledge of Google Firestore, PostgreSQL, TypeScript, JaveScript, and React Experience with SSO,  specifically with Security Assertion Markup Language (SAML) protocols Proficient in integrating Learning Tools Interoperability (LTI) standards  Skilled in integrating with Student Information Systems (SIS)  Familiarity with rostering and integration services in education technology (e.g., Clever, ClassLink, Schoology) Excellent problem-solving and troubleshooting skills Ability to work independently and as part of a team in a fast-paced environment Strong communication and collaboration skills Familiarity with compliance standards such as FERPA, COPPA or PCI DSS preferred Knowledge of secure coding practices and application security testing techniques preferred Benefits $75,000-$85,000 starting salary based on qualifications  Opportunity to work with cutting-edge technologies in a collaborative environment Flexible work hours and remote work environment Professional development opportunities and reimbursement for certifications and training  Company-sponsored social events and team-building activities Employee benefits eligibility (health, disability, AD&D, life insurance) Matching 401k Paid time off Generous paid holidays