Youth Programs Assistant (Sun Valley)

APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org. ________________________________________ We offer great benefits, competitive pay, and great working environment! We offer: • Medical Insurance • Dental Insurance (no cost for employee) • Vision Insurance (no cost for employee) • Long Term Disability • Group Term Life and AD&D Insurance • Employee Assistance Program • Flexible Spending Accounts • 11 Paid Holidays • 4 Personal Days • 10 Vacation Days • 12 Sick Days • Metro reimbursement or free parking • Employer Matched (6%) 403b Retirement Plan This is a great opportunity to make a difference! ________________________________________ This position will pay $25.60 - $28.82 hourly. Salary is commensurate with experience. POSITION SUMMARY: The Medical Assistant – HIV/STD Counselor will provide patient care services under the direction of a licensed health care provider inclusive of culturally appropriate HIV/STD services to APLA Health & Wellness patients. In collaboration with prevention program staff, the Medical Assistant – HIV/STD Counselor will work to identify HIV positive individuals who are part of our prevention programs and who are not yet linked to HIV medical care, including newly diagnosed individuals, persons who know their HIV status but have never been engaged in care, and others who know their status and have dropped out of care to access medical care services. The HIV-STD Counselor/Medical Assistant will perform administrative front office and clinical back office duties in the medical clinic, including submitting and tracking referrals, taking vital signs, preparing examining rooms, administering medications as ordered by a licensed healthcare provider, performing phlebotomy and other technical clinical functions. ESSENTIAL DUTIES AND RESPONSIBILITIES: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or has a logical assignment to this position. • Greets and register patients when needed; assists them with completion of necessary forms; answers telephones and schedules appointments; retrieves medical files; maintains medical records and files. • Provide pre/post test client-centered HIV counseling. • Conduct HIV/STD risk assessments. • Provide HIV/STD risk reduction and prevention coaching/counseling. • Prepares treatment rooms, ensuring that rooms are neat and clean, and stocked with the necessary supplies and equipment for patient examination; maintains sanitary and sterile supplies and equipment. • Interviews patients to obtain basic medical information and history; measures and records vital signs, height, weight and body mass index (BMI); prepares medical records for provider review. • Performs phlebotomy to collect blood samples; collects urine and other non-invasive specimens; logs specimens for testing; performs urine dip sticks and finger-sticks for hemoglobin and glucose measurements. • Provides counseling and rapid HIV testing to clients seeking those services. • Maintains monthly equipment logs, i.e. Glucometer, Hemocue, and Refrigerators. • Develop a set of focused strategies, designed to improve the linkage (and ongoing engagement) to HIV primary medical care of recently diagnosed HIV-infected persons; individuals of known HIV status who have never sought medical care and HIV-infected persons who have dropped out of care and are no longer seeking HIV medical care and treatment. • Assists physicians and nurses in examining and treating patients; handling instruments; preparing and disinfecting treatment sites; applying and removing dressing and bandages; administers medications in accordance with providers orders; administers subcutaneous and intramuscular injections as ordered by mid-level providers and physicians. • Assist in the preparation of reports as requested. • Maintain HIV/STD testing records to ensure that all documentation required by funders and agency Quality Management Plan is on file. • Carries out patient discharge processes; clarifies and provides patients with follow-up care instructions and referrals. • Follows steps outlined in APLA Health & Wellness referral tracking policy to ensure that patients gets the referrals needed and that referrals are appropriately logged and tracked. • Administers Cardiopulmonary Resuscitation (CPR) in a medical emergency. OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. REQUIREMENTS: Training and Experience: High School diploma or GED equivalent required. Successful completion of a Medical Assistant training program in a recognized institution in accordance with standards established by the Medical Board of California. Successful completion of LA County’s Division of HIV and STD Programs’ HIV Test Counselor Certification required within first 90-days of hire. Knowledge of: 1. Basic medical terminology and patient care methods and techniques. 2. Methods and procedures for performing technical clinical procedures including phlebotomy, collecting and testing urine and other non-invasive specimens, and administering injections. 3. Routine laboratory procedures. 4. Standards and methods for maintaining sterile and sanitary laboratory and examining room conditions. 5. Methods and standard procedures for the maintenance of medical records. 6. Safety policies and safe practices applicable to the work. 7. HIV infection; STD infection/treatment; HIV/AIDS prevention; psychosocial issues as it relates to HIV and STD transmission/acquisition, special issues relevant to individuals who are at risk for HIV/STD and/or living with HIV; health education and behavior modification theory; human sexuality, substance abuse, behavior change principles and strategies; effective communication skills; group dynamics; data management; general computer knowledge; community resources; health and social concerns of diverse populations such as gay and non-gay identified men who have sex with men and other genders, individuals who share injection paraphernalia, heterosexuals, women at sexual risk and transgender individuals Ability to: 1. Interview patients effectively for the purpose of acquiring medical, social and sexual histories. 2. Risk reduction counseling to curtail the spread of HIV and other STDs. 3. Communicate effectively with people of various educational, socio-economic and cultural backgrounds. 4. Understand and follow written and oral instructions from physicians, mid-level providers and nurses and apply departmental policies, procedures and protocols applicable to work. 5. Identify and correct unsanitary conditions and maintain sterile environments. 6. Perform routine medical tests and procedures proficiently and accurately. 7. Communicate clearly and effectively, both orally and in writing. 8. Operate a computer and standard business software. 9. Maintain highly confidential personal and medical information in accordance to HIPAA regulations. 10. Exercise tact, objectivity, sensitivity and sound judgment in dealing with a variety of people in a variety of sensitive situations. 11. Establish and maintain effective working relationships with other staff members, patients and others encountered in the course of work. WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. SPECIAL REQUIREMENTS: COVID-19 Vaccination or Medical/ Religious Exemption required. Equal Opportunity Employer: minority/female/disability/transgender/veteran. To Apply: Visit our website at www.aplahealth.org to apply or click the link below: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=215636&clientkey=A5559163F67395E0A2585D2135F98806

APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org. ________________________________________ We offer great benefits, competitive pay, and great working environment! We offer: • Medical Insurance • Dental Insurance (no cost for employee) • Vision Insurance (no cost for employee) • Long Term Disability • Group Term Life and AD&D Insurance • Employee Assistance Program • Flexible Spending Accounts • 11 Paid Holidays • 4 Personal Days • 10 Vacation Days • 12 Sick Days • Metro reimbursement or free parking • Employer Matched (6%) 403b Retirement Plan This is a great opportunity to make a difference! ________________________________________ This position will pay $26.20 - $30.35 hourly. Salary is commensurate with experience. Please Note: This position requires fluency in English and Spanish - an assessment is required in order to move forward in the position. This position will sit 3 days of the week (Wednesday - Friday) in our Long Beach Health Center and 2 days per week (Monday and Tuesday) at our CDU/MLK Medical Campus. POSITION SUMMARY: The Dental Office Coordinator provides clerical support for the daily management of the dental practice. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Organize and supervise the procedures of the dental clinic front office, including but not limited to the areas of: o Client Registration o Appointment Scheduling o Communication with patients and referring agencies o Ordering supplies/front and back office • Receive patients as they enter the dental clinic and notify the program staff of their arrival. • Confirm medical/dental appointments on the schedule of the following day. • Answer telephone calls, take messages, monitor voice mail messages throughout the day. • Confirm and update patient demographic, insurance eligibility, health history and other medical information using the Case Watch, eClinicalWorks and Open Dental software programs. • Act as the petty cash custodian for the dental clinic under the supervision of the Medical/Dental Office Manager. • Collect payment from patients before services are rendered when necessary. • Travel to other dental locations as needed Have a working knowledge of private insurance billing, DentiCal billing and benefit guidelines: • Check eligibility before each appointment • Maintain a written Record of Eligibility on the patient charts • Check and collect share of cost when necessary • Assist with all Grant Funded Audits. Provide technical and administrative support for the auditors. • Assist with the preparation of client statistical and demographic reports to appropriate fiscal entities including but not limited to the Division of HIV and STD Programs on a monthly basis. • Act as a mediator, assisting clients understand the limitations of certain services and assist them in finding a solution to their concerns. Work closely with the Dental Management Team and Chief Operating Officer with client grievances and concerns about treatment. • Assist in maintaining OSHA and HIPAA compliance. • Assist in maintaining office and building fire/safety regulations. • Present a professional front office environment for all patients and visitors in appearance, manner, and quality of work at all times. Effectively communicate with clients/patients in English and Spanish as required per aforementioned job duties. OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. REQUIREMENTS: Training and Experience: • Minimum of two years of comparable administrative experience. • College degree and work experience in a social services environment is preferred. • Excellent telephone skills • Basic computer skills Knowledge of: • Office workflow procedures • Filing systems • General HIV/AIDS health issues • General medical and dental terminology Ability to: • Respond with sensitivity, patience, and compassion to the special needs of the patients of our clinic • Communicate effectively and courteously with tact, diplomacy and poise • Multitask efficiently • Learn and master the required computer software programs • Follow written and oral directions • Maintain the patient appointment schedule efficiently • Work independently and responsibly • Work effectively as a team member in a busy medical/dental practice • Be self-motivated and maintain the commitment to excellence of APLA Health & Wellness. • Bilingual required – English/Spanish. WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. COVID-19 and Booster or Medical/ Religious Exemption required. Equal Opportunity Employer: minority/female/disability/transgender/veteran. To Apply: Visit our website at www.aplahealth.org to apply or click the link below: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=296811&clientkey=A5559163F67395E0A2585D2135F98806

Part time job with flexible, morning hours. If you enjoy driving and have a heart for bringing meals and a smile to area seniors and home bound clients come work with us. Meals on Wheels of Rockingham County is currently accepting applications for a meal delivery driver in our Hampton, NH location. Work schedule is Monday - Friday approximately 9:30 am - 12:30 pm. Physical aspects to the job - Ability to lift approximately 35 pounds, ability to bend, twist and reach, enter and exit a vehicle multiple times in a shift, and navigate stairs during daily shift. Drivers will also have to stand for 30+ minutes while they pack their bags or help with packaging up meals for the day. Delivery routes are approximately 2 hours long. When you return from your route, you will clean out your bags and get ready for the next day. A typical shift is 2.5 to 3 hours long. You must have a valid drivers license, a good driving record and a reliable vehicle. Driving and criminal record checks are performed. $12.60 per hour plus 70 cents per mile. 11 paid holidays off per year. Paid time off for vacation/sick day (accrued). Annual longevity bonuses. Optional employee paid insurance benefits include: Vision, Dental, Accident and Life Insurance. Meals on Wheels of Rockingham County is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, or national origin, physical or mental handicap, or military status. http://www.rockinghammealsonwheels.org/

APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org. ________________________________________ We offer great benefits, competitive pay, and great working environment! We offer: • Medical Insurance • Dental Insurance (no cost for employee) • Vision Insurance (no cost for employee) • Long Term Disability • Group Term Life and AD&D Insurance • Employee Assistance Program • Flexible Spending Accounts • 11 Paid Holidays • 4 Personal Days • 10 Vacation Days • 12 Sick Days • Metro reimbursement or free parking • Employer Matched (6%) 403b Retirement Plan This is a great opportunity to make a difference! ________________________________________ This position will pay $26.20 - $30.35 hourly. Salary is commensurate with experience. POSITION SUMMARY: Under the supervision of the Pharmacist-in-Charge, assist pharmacist in the practice of pharmacy, ensuring accurate dispensing, efficient workflow, and excellent customer service. Responsible for delivering medications throughout LA County. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Prescription data entry, packaging medications (i.e., pouring, counting, filling), and maintaining orderly filing of completed orders, all in full compliance with Federal, State, and local laws. • Inventory management including placing orders, maintaining sufficient supply, receiving, storing, and addressing discrepancies in collaboration with the pharmacist. • Cash handling and point-of-sale operations, including opening and closing procedures. • Models and delivers an outstanding customer service experience for patients. This includes non-clinical outreach, facilitating documentation as needed, and responding to patient needs with a helpful, calming, and problem-solving attitude—particularly when patients are in stressful or emotional situations. • Participates in clinical service coordination such as vaccinations, screenings, or medical device setup as directed by the pharmacist. • Processes medication deliveries and shipments using major couriers (e.g., FedEx, UPS, DoorDash) and ensures medications are delivered timely, to the correct location, and to the right person, while maintaining strict compliance with HIPAA, APLA Health standards of confidentiality, and APLA Health Pharmacy compliance policies. • Maintains a neat, clean, and professional personal appearance and leaves assigned delivery vehicles clean and ready for the next shift. Adheres to maintenance and safety check schedules. • Fosters a collaborative work environment by assisting colleagues when needed, providing feedback to improve service, and training others on pharmacy operations and procedures. • Participates in continuous quality improvement initiatives and special projects as assigned by the pharmacist, including the development and implementation of new systems and workflows. • Promotes APLA Health’s mission through friendly interactions with patients, clinic staff, and the public, including those requesting to transfer prescriptions, file grievances, or seek information. • Enhances team effectiveness by being cross-trained in multiple pharmacy functions, rotating through various assignments, and being adaptable and flexible in different roles as needed. • Participates in APLA Health’s broader mission by supporting patient enrollment and retention, and contributing to community engagement initiatives. • Stays informed about competitor services and local market trends to contribute to strategic improvements. • Regular interaction with patients and clinic staff providing HIV and STI clinical services. • Ensures timely and accurate delivery of medications, verifying patient information and obtaining signatures at the point of delivery. • Safely operates a personal or company vehicle to deliver prescription medications to patient homes, clinics, or partner sites. • Responsible for the cleanliness and readiness of the assigned vehicle, including refueling, routine safety checks, and car washes according to schedule. • Follows all protocols for the secure handling, transportation, and drop-off of medications in compliance with HIPAA and pharmacy confidentiality standards. o Possession of a valid California driver’s license and ability to maintain insurability under APLA Health Pharmacy policies. o Willingness and ability to travel long distances by car, often across multiple sites or regions, with short notice when needed. o Comfort with GPS devices, route planning, and navigating varied traffic conditions to ensure timely delivery. o Strong interpersonal communication skills and a professional demeanor when interacting with patients at their homes or delivery locations. OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. REQUIREMENTS: Training and Experience: • Highschool diploma or GED Equivalent and 6 months working as a Pharmacy Technician. • Pharmacy Technician Certification Board (PTCB) or Exam for the Certification of Pharmacy Technician(ExCPT) certification required. • Must have clear DMV driving record and be insurable through personal and company insurance. Knowledge of: • Basic pharmaceutical calculations such as sufficient quantity and days supply. • Adequate computers skills. • Insurance plans and claims resolution skills. Capable of initiating prior authorization process. Ability to: • Maintain workflow, promoting efficiency but ensuring patient safety above all. • Stay current on job trainings and important healthcare developments. • Multitask, cycling between different workstations to meet patient needs. • Participate in quality improvement measures, including alerting pharmacist of any erroneous events immediately. • Demonstrates the ability to navigate efficiently using GPS and route-planning tools to minimize delivery time and optimize routes. • Ability to drive for extended periods of time throughout Southern California, including high-traffic areas. • Ability to enter buildings, use stairs, and navigate varied physical environments when delivering medications to patients. WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position and driving position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. Also may require long lengths of time in a personal vehicle. The position also requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. SPECIAL REQUIREMENTS: Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID vaccination and booster required or medical/religious exemption. Equal Opportunity Employer: minority/female/transgender/disability/veteran. To Apply: Visit our website at www.aplahealth.org to apply or click the link below: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=307850&clientkey=A5559163F67395E0A2585D2135F98806

APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org. ________________________________________ We offer great benefits, competitive pay, and great working environment! We offer: • Medical Insurance • Dental Insurance (no cost for employee) • Vision Insurance (no cost for employee) • Long Term Disability • Group Term Life and AD&D Insurance • Employee Assistance Program • Flexible Spending Accounts • 11 Paid Holidays • 4 Personal Days • 10 Vacation Days • 12 Sick Days • Metro reimbursement or free parking • Employer Matched (6%) 403b Retirement Plan This is a great opportunity to make a difference! ________________________________________ This position will pay $25.60 - $28.82 hourly. Salary is commensurate with experience. POSITION SUMMARY: The Dental Assistant provides chair-side assistance to the Dentist during patient treatment. Other duties include instrument sterilization, maintaining dental office cleanliness and asepsis, assisting in language translation between doctor and patient, and other front office duties as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Provide efficient chair-side assistance to the dentist in the clinic and the mobile dental van. • Take and develop x-rays. • Take impressions and pour models. • Perform coronal polishing (if licensed by the Dental Board of California) • Fabricate temporary restorations (if licensed by the Dental Board of California) • Clean, disinfect, and prepare operatories as needed for dental procedures. • Package and sterilize instruments. • Help maintain dental supply inventory. • Assist in maintaining OSHA and HIPAA compliance. • Be a visible representative of APLA Dental Services, Inc. in the community and occasionally network with other community-based organizations to help improve relationships and ensure maximum availability of resources for our patients. OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. REQUIREMENTS: Training and Experience: • Radiation Certificate • RDA preferred by not required • At least one year of chair-side assisting experience • Bilingual (English/Spanish) Knowledge of: • Universal precautions and infection control • OSHA and HIPAA regulations • Dental materials and usage • HIV/AIDS medical issues (preferred but not required) Ability to: • Fluently speak in the Spanish Language • Work independently and responsibly • Treat patients with respect, compassion, and confidentiality • Work independently and responsibly • Work effectively as a team member in a busy dental practice • Be self-motivated and maintain the commitment to excellence of APLA Dental Services, Inc. WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. COVID-19 and Booster or Medical/ Religious Exemption required. Equal Opportunity Employer: minority/female/disability/transgender/veteran. To Apply: Visit our website at www.aplahealth.org to apply or click the link below: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=256282&clientkey=A5559163F67395E0A2585D2135F98806

APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org. ________________________________________ We offer great benefits, competitive pay, and great working environment! We offer: • Medical Insurance • Dental Insurance (no cost for employee) • Vision Insurance (no cost for employee) • Long Term Disability • Group Term Life and AD&D Insurance • Employee Assistance Program • Flexible Spending Accounts • 11 Paid Holidays • 4 Personal Days • 10 Vacation Days • 12 Sick Days • Metro reimbursement or free parking • Employer Matched (6%) 403b Retirement Plan This is a great opportunity to make a difference! ________________________________________ This position will pay $25.00 - $27.28 hourly. Salary is commensurate with experience. POSITION SUMMARY: Responsible for all onsite aspects of front office administration at assigned APLA Health Clinic location. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Welcome patients and visitors in a friendly, professional and courteous manner both in person and on the telephone. • Schedules appointments for all providers to optimize patient satisfaction, provider time, and exam room availability. • Utilize a variety of electronic systems to ensure patients are registered and all necessary demographic and/or financial information is entered into the patient record. • Assist patients with checking in and registration in new online system answering questions as needed. • Update patients' financial information, recording and collecting patient charges, providing patients with transaction receipts. • Checks/verifies patient’s insurance eligibility/sliding fee status prior to and at each visit. • Communicates appointment changes to patients and staff. • Comfort patients by anticipating patients’ anxieties; answering patients’ questions and/or referring them to the appropriate clinical staff. • Respond to patient inquiries promptly, and follow-up on patient issues and resolutions to ensure quality customer service. • Assist patients with patient portal – showing them how to sign up, send messages, have telehealth visits, etc. • Ensure that the waiting area is maintained neat and well organized. • Learn and promote APLA Health’s services, facilities, and programs and be able to direct patients/guests accordingly. • Participate in special projects to promote a wider range of APLA Health clinical and non-clinical services thereby contributing to efforts to meet contract goals and reach quality markers. • Protect patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations. • Understand and comply with OSHA and other regulatory requirements. • Assist in orientation of new personnel as directed. • Work as a contributing team member and act in a professional and respectful manner at all times. • Comply with all standard operating policies and protocols of APLA Health & Wellness. OTHER SPECIFIC DUTIES/TASKS MAY BE ASSIGNED TO MEET BUSINESS NEEDS. REQUIREMENTS: Training and Experience: High school diploma or GED required; AA degree preferred. Experience working in a medical office preferred; or two (2) years of other customer service experience. Knowledgeable about insurance plans as well as Medi-Cal/Medicare. Knowledge of: Must be proficient in the use of Microsoft Office programs. Knowledge of electronic health records preferred. Ability to: • Must be extremely organized and detailed oriented • Must have excellent communications and written skills • Strong telephone etiquette • Must have a courteous, professional nature and customer service oriented • Must maintain a strict discipline in time management with a focus on quality • Knowledgeable about insurance plans, Medi-Cal / Medicare • Good computer and typing skills. WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. COVID-19 and Booster or Medical/ Religious Exemption required. Equal Opportunity Employer: minority/female/disability/transgender/veteran. To Apply: Visit our website at www.aplahealth.org to apply or click the link below: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=273499&clientkey=A5559163F67395E0A2585D2135F98806