Sales & Account Manager / Office Coordinator (East Providence)

Sales & Account Manager / Office Coordinator East Coast Embroidery – East Providence, RI We’re looking for a motivated, people-focused team member to take on a hybrid role combining inside sales, account management, and office coordination. This position is ideal for someone who enjoys building customer relationships while keeping operations running smoothly behind the scenes. Responsibilities: • Serve as the first point of contact for new and returning customers (phone, email, and walk-ins) • Manage customer accounts: provide quotes, follow up on leads, and oversee repeat orders • Guide embroidery and screen-printing jobs from start to finish, coordinating with production and vendors • Supervise and delegate tasks to our Virtual Assistant (VA) to ensure efficiency and accuracy • Create and process invoices, payments, and deposits in QuickBooks • Handle light bookkeeping including reconciliations and expense tracking • Coordinate shipping/receiving (UPS/FedEx/USPS) and order fulfillment as needed • Maintain organized office workflows to support both sales and production teams Qualifications: • Proven sales or account management experience with strong communication skills • Ability to build relationships and close repeat business • Experience with QuickBooks or other accounting software preferred • Strong organizational and multitasking abilities • Prior experience managing people or delegating tasks is a plus • Comfortable learning new systems (CRM, shipping software, etc.) Details: • Up to 35 hours per week • On-site position at our East Providence location • Compensation based on experience, with growth potential If you’re driven by sales, thrive on building customer relationships, and can keep an office organized while managing moving parts, we’d love to hear from you.