Medical Collections Representative (boston: boston/cambridge/brookline)

At Rely Health, we leverage a comprehensive suite of technology tools to ensure every patient receives personalized support throughout their healthcare journey. Our patient care navigators utilize advanced AI-driven solutions, multi-channel communication platforms, and real-time data analytics to provide high-quality, cost-effective, and accessible care to diverse communities across the United States. By combining human empathy with cutting-edge technology, Rely Health ensures comprehensive, efficient, and accessible care navigation for all patients, regardless of their location or circumstances. Our solution not only reduces worry and frustration for patients and their families but also improves overall health outcomes and reduces the total cost of care. About the Role: The Regional Program Manager drives operational excellence and strategic navigation performance across multiple customized client navigation programs, including back office/virtual and in person navigation services. This role combines strategic leadership with hands-on operational execution to ensure successful delivery of client-specific metrics while developing high-performing teams. Working closely with Shift Supervisors/Leads, and frontline staff, this position champions technology adoption, data-driven decision making, and innovative solution development to optimize service delivery and program outcomes while actively contributing to product development. Key Responsibilities Strategic Program Execution Drive strategic program execution across multiple client contracts, ensuring alignment with unique metrics and contractual requirements. Develop and implement standardized yet customizable approaches to program delivery while maintaining client-specific objectives. Cross-Functional Collaboration: Partner with teams such as Account Management, Product, and Analytics, to align priorities, define deliverables, and ensure seamless integration of operational pilots, programs, and processes. Create and maintain frameworks for measuring, analyzing, and reporting program success across varying client metrics. Proactively identify and implement operational process improvements to enhance program efficiency and effectiveness. Balance resolution of issues with appropriate escalation protocols, ensuring problems are solved at the right organizational level. Operational Leadership Manage and prioritize operations resources across back office and in person programs based on volume, complexity, and client needs, ensuring optimal staffing models for each service delivery type. Develop and manage staffing plans to meet business objectives. Monitor and ensure compliance with program Service Level Agreements (SLAs), regulatory requirements, and organizational standards. Lead real-time service recovery efforts, implementing coaching and process improvement plans to address client and patient concerns. Establish and enforce protocols for any operational changes or new workflows. Create structured communication channels ensuring collaboration with onsite navigation teams and care back office teams. Manage the ongoing development and refinement of the care advocate and operations staffing system. Innovation and Technology Guide teams through program changes and technology implementations. Participate in product development discussions, representing operational perspectives and requirements. Collaborate with product content developers to ensure tool effectiveness and user experience optimization. Guide navigation teams in proper utilization of product feedback channels and feature request protocols. Identify and prioritize automation opportunities based on operational impact and feasibility. Lead implementation and adoption of new features, translating technical capabilities into operational value Requirements Minimum Required Qualifications: Bachelor's degree in Healthcare Administration, Business Administration, or related field 4+ years progressive experience in operations management, preferably in healthcare or related industries 3+ years of demonstrated experience in people management and team leadership Demonstrated success in managing complex client relationships Strong analytical skills with the ability to interpret complex data and make data-driven decisions Experience in customer facing roles Experience with healthcare technology platforms and product development cycles, including: Electronic Health Record (EHR) systems (Epic, Cerner, Meditech, etc.) Care management or patient navigation platforms Proven track record of driving operational improvements   Preferred Qualifications: Experience in startup or high-growth environments Understanding and experience of healthcare operations and systems is highly preferred. Experience building programs from ground up Background in direct patient care, community health, or care coordination Strong background in healthcare technology implementation and product development Experience managing a call center setting Competencies (Knowledge/Skills/Abilities): Excellent communication skills, both written and verbal, with the ability to effectively interact with all levels of the organization and external stakeholders Proficiency in project management methodologies and tools Demonstrated ability to translate operational needs into technical requirements Track record of driving technology adoption and user engagement Knowledge of healthcare regulations and compliance requirements Track record of successful change management Ability to drive strategy and operational planning Ability to drive initiatives based on data-driven decision making Ability to adapt to a changing environment Ability to manage multiple priorities in a fast paced environment Competent use of Google Suite, Microsoft Suite, MacOS   Licensure/Certification None Working/Environmental Conditions On-site work environment 3 days a week with ability to travel up to 20% May require flexible hours to support multiple program needs Rely Health does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Rely Health is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. Benefits 401(k) Dental insurance Health insurance Vision insurance Technology reimbursement Paid time off (Vacation, Sick, Holiday) Paid Parental leave Professional development Target Start Date: September 2025 Location: Burr Ridge, IL FLSA Status: Exempt Job Status: Full Time Work Schedule: Monday - Friday with occasional evenings and/or weekends Vehicle Required: No Amount of Travel Required: 20% Reports To: Head of Operations Salary Range: 90,000 to 110,000 DOE

Key Responsibilities: • Answer incoming calls and respond to inquiries • Schedule appointments and manage calendar • Make outbound confirmation or follow-up calls • Enter data into CRM or scheduling software • Maintain polite and professional phone demeanor Note: the position is onsite in a nice friendly office in Calabasas. This is not a remote position. There is room for growth.

At Rely Health, we leverage a comprehensive suite of technology tools to ensure every patient receives personalized support throughout their healthcare journey. Our patient care navigators utilize advanced AI-driven solutions, multi-channel communication platforms, and real-time data analytics to provide high-quality, cost-effective, and accessible care to diverse communities across the United States. By combining human empathy with cutting-edge technology, Rely Health ensures comprehensive, efficient, and accessible care navigation for all patients, regardless of their location or circumstances. Our solution not only reduces worry and frustration for patients and their families but also improves overall health outcomes and reduces the total cost of care. About the Role: The Regional Program Manager drives operational excellence and strategic navigation performance across multiple customized client navigation programs, including back office/virtual and in person navigation services. This role combines strategic leadership with hands-on operational execution to ensure successful delivery of client-specific metrics while developing high-performing teams. Working closely with Shift Supervisors/Leads, and frontline staff, this position champions technology adoption, data-driven decision making, and innovative solution development to optimize service delivery and program outcomes while actively contributing to product development. Key Responsibilities Strategic Program Execution Drive strategic program execution across multiple client contracts, ensuring alignment with unique metrics and contractual requirements. Develop and implement standardized yet customizable approaches to program delivery while maintaining client-specific objectives. Cross-Functional Collaboration: Partner with teams such as Account Management, Product, and Analytics, to align priorities, define deliverables, and ensure seamless integration of operational pilots, programs, and processes. Create and maintain frameworks for measuring, analyzing, and reporting program success across varying client metrics. Proactively identify and implement operational process improvements to enhance program efficiency and effectiveness. Balance resolution of issues with appropriate escalation protocols, ensuring problems are solved at the right organizational level. Operational Leadership Manage and prioritize operations resources across back office and in person programs based on volume, complexity, and client needs, ensuring optimal staffing models for each service delivery type. Develop and manage staffing plans to meet business objectives. Monitor and ensure compliance with program Service Level Agreements (SLAs), regulatory requirements, and organizational standards. Lead real-time service recovery efforts, implementing coaching and process improvement plans to address client and patient concerns. Establish and enforce protocols for any operational changes or new workflows. Create structured communication channels ensuring collaboration with onsite navigation teams and care back office teams. Manage the ongoing development and refinement of the care advocate and operations staffing system. Innovation and Technology Guide teams through program changes and technology implementations. Participate in product development discussions, representing operational perspectives and requirements. Collaborate with product content developers to ensure tool effectiveness and user experience optimization. Guide navigation teams in proper utilization of product feedback channels and feature request protocols. Identify and prioritize automation opportunities based on operational impact and feasibility. Lead implementation and adoption of new features, translating technical capabilities into operational value Requirements Minimum Required Qualifications: Bachelor's degree in Healthcare Administration, Business Administration, or related field 4+ years progressive experience in operations management, preferably in healthcare or related industries 3+ years of demonstrated experience in people management and team leadership Demonstrated success in managing complex client relationships Strong analytical skills with the ability to interpret complex data and make data-driven decisions Experience in customer facing roles Experience with healthcare technology platforms and product development cycles, including: Electronic Health Record (EHR) systems (Epic, Cerner, Meditech, etc.) Care management or patient navigation platforms Proven track record of driving operational improvements   Preferred Qualifications: Experience in startup or high-growth environments Understanding and experience of healthcare operations and systems is highly preferred. Experience building programs from ground up Background in direct patient care, community health, or care coordination Strong background in healthcare technology implementation and product development Experience managing a call center setting Competencies (Knowledge/Skills/Abilities): Excellent communication skills, both written and verbal, with the ability to effectively interact with all levels of the organization and external stakeholders Proficiency in project management methodologies and tools Demonstrated ability to translate operational needs into technical requirements Track record of driving technology adoption and user engagement Knowledge of healthcare regulations and compliance requirements Track record of successful change management Ability to drive strategy and operational planning Ability to drive initiatives based on data-driven decision making Ability to adapt to a changing environment Ability to manage multiple priorities in a fast paced environment Competent use of Google Suite, Microsoft Suite, MacOS   Licensure/Certification None Working/Environmental Conditions On-site work environment 3 days a week with ability to travel up to 20% May require flexible hours to support multiple program needs Rely Health does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Rely Health is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. Benefits 401(k) Dental insurance Health insurance Vision insurance Technology reimbursement Paid time off (Vacation, Sick, Holiday) Paid Parental leave Professional development Target Start Date: September 2025 Location: San Francisco, CA FLSA Status: Exempt Job Status: Full Time Work Schedule: Monday - Friday with occasional evenings and/or weekends Vehicle Required: No Amount of Travel Required: 20% Reports To: Head of Operations Salary Range: 90,000 to 110,000 DOE

EMPLOYMENT OPPORTUNITY The Resource Specialist greet, welcome, and screen visitors in person and over the phone for all relevant/eligible services and programs internally and throughout the county. They act as a liaison between all visitors and agency staff. The specialists are trained and expected to be experts in resources and referrals. They are expected to greet, listen, build trust, and understand the needs of visitors in order to assess, navigate, and connect them to services appropriately. We are looking for two dynamic people to join our Resource Center team! The position will be full time at 37.5 hours per week. Bilingual in Spanish/English is highly preferred, but not required. All training provided on the job for those that have a passion for serving and helping our community. JOB DUTIES AND RESPONSIBILITES INCLUDE: 1. Answer assigned phone lines, screen, and direct calls to appropriate staff or department. 2. Greet, welcome, screen and direct all clients, donors, community members, and visitors walking into the agency. 3. Maintain a positive, service-oriented attitude at all times. Interact with participants in a respectful manner that fosters self-esteem and empowerment. 4. Screen clients/potential clients, administer intake forms, review intakes for referrals and services, enter data, schedule appointments, provide resources, and warm handoffs as applicable. 5. Determine eligibility for CA services and coordinate referrals with appropriate program staff, ensuring that clients are connected to services with appropriate follow through. 6. Assist clients online and in-person in completing program applications, paperwork, and scheduling of appointments. 7. Issue or provide vouchers, critical needs, and outreach essentials, as applicable. Verify and track data accordingly. 8. Perform appointment confirmation calls, as assigned. 9. Assist with PSE file, as assigned. 10. Track calls and types of requests that come in over the phone, in person, and by email. 11. Keep reception area and waiting room clean and tidy. 12. Ensure clean and accurate data entry. Assist others with data entry as assigned. 13. Provide general clerical support functions as assigned. 14. Provide coverage for breaks and lunches for other service screeners. 15. May be asked to provide Service Screening coverage at other agency locations. 16. Participate in agency and team meetings and trainings as required. 17. Other duties assigned by management. QUALIFICATIONS INCLUDE: Education & Experience: -High School Diploma or GED/HSE minimum required. AA Degree in Social Services or related field preferred. -Social service experience or a desire to work in social services preferred. -Previous customer service experience required. Or a combination of education/experience meeting required job qualifications. License(s) & Certification(s): -Valid driver’s license and auto liability insurance required for work related travel. -Training necessary (within 6 months of hire): Blood borne Pathogens, First Aid/CPR, Safety, HIPAA, de-escalation and Narcan administration. Skills & Abilities: -Spanish/English bilingual preferred, additional languages helpful. -Basic clerical skills (filing, math, calculator, data entry, legible writing) required. -Excellent customer service skills. -Ability to set boundaries, resolve conflict, problem solve, and de-escalate issues. -Must be reliable, dependable, and demonstrate regular physical attendance. -Must be able to defuse difficult situation. -Active listening, open-mindedness, and empathetic skills. -Self-motivated, flexible, adaptive, and resourceful critical thinking skills. -Strong organization and time management required, with ability to multi-task. -Must have strong and effective communication skills (oral and written). -Ability to be an effective and positive ambassador for the agency. -Competency of standard office procedures and equipment. -Ability to navigate Microsoft Office applications, including Microsoft 365, Excel, Word, Teams and Outlook. -Demonstrated ability to work harmoniously with people from varied cultural, socioeconomic, educational and experiential backgrounds. COMPENSATION AND BENEFITS Starting Pay range between $19.45 - $21.46 per hour (DOE) Benefits include: Medical & Dental Insurance including Rx and Vision Life Insurance and AD&D coverage SIMPLE IRA Retirement Plan (3% Employer Match) Employee Assistance Program Paid Sick and Vacation Leave 12 Holidays per year Health club discount (Community Action reserves right to modify, amend, or terminate any benefit at any time for any reason.) TO APPLY: Qualified candidates are encouraged to apply by providing ALL items requested. Please submit the following: (1) Community Action Application (2) Resume (3) Letter of Interest. You can find all job announcements and apply online on our website at www.communityactionskagit.org Community Action of Skagit County reserves the right to extend application deadlines and to modify the selection schedule without notice, to form eligibility lists for, or make appointments to, other positions with similar employment requirements. Community Action of Skagit County is an Equal Opportunity Employer. Should you require accommodation in the application process, please contact our HR Department.

Team CATHEXIS elevates the government contracting experience through rapid response, deep skill, and thoughtful problem-solving and communication. Our core capabilities are our top-tier program and project management, data analytics, and audit services, the backbone of which is our integrated approach to operational excellence.  You worked hard to get to where you are. You strive to make every day better than the day before. So do we. Team CATHEXIS operates with an all-in mindset. We are working together to create a company that supports our shared values and individual goals. Our values are centered around Respect, Engagement, Customer Service, Integrity, Teamwork, and Excellence in everything we do for our employees, clients, partners, and communities. We believe success is best when we listen and lead with empathy, model high standards of ethics to provide a rewarding candidate experience, work hard, have fun, and appreciate the strengths we all bring to the team, and empower our employees to create innovative and trusted results. We are looking for a dynamic Administrative Services Specialist to join our team. The Administrative Services Specialist will provide administrative services support within the Office of the Under Secretary of Defense for Policy (OUSD(P)). This role requires exceptional organizational, communication, and problem-solving skills, with the ability to operate effectively in a high-tempo, dynamic environment. The Administrative Services Manager will oversee correspondence and workflow processes, manage records compliance, coordinate security and access procedures, and support operational requirements in alignment with organizational priorities and DoD protocols. This position is based onsite daily at one of several high-profile offices across the National Capital Region. This position is contingent on a government award. Responsibilities Manage correspondence and workflow processes, tracking and routing incoming/outgoing documents using Correspondence and Task Management System (CATMS), Task Management Tool (TMT), or Enterprise Task Management Software Solution (ETMS2) Coordinate meeting and event logistics, including scheduling, visitor coordination, security access, and preparation of materials Arrange domestic and international travel in compliance with DoD regulations, including Defense Travel System (DTS) processing, APACS submissions, and Foreign Clearance Guide adherence Facilitate and oversee security-related processes, including building access, information system access, and Common Access Card (CAC) requests Prepare and edit correspondence, reports, briefings, and presentations using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and maintain collaboration tools such as SharePoint Serve as liaison between leadership, staff, and external stakeholders to ensure efficient and effective operations Other duties as assigned Requirements Active DoD Top Secret (TS) clearance with SCI eligibility at the time of application is required Bachelor’s degree and 7 years of general experience, including 4 years providing Administrative Support to senior executives within the DoD, military, or federal leadership Associate’s degree may substitute with 9 years general experience (4 years in Administrative Support as above) High School diploma may substitute with 11 years of general experience (5 years in Administrative Support as above) Government or Military (e.g., administrative support, correspondence/workflow management, scheduling, travel, records management) Demonstrated expertise with correspondence/task management systems such as CATMS, TMT, or ETMS2 Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and SharePoint Excellent organizational, communication, and interpersonal skills with the ability to work under pressure and manage shifting priorities CATHEXIS offers competitive compensation packages to all eligible employees. Our goal is to provide a compensation package that reflects the value you bring to our team, is competitive with market rates, and promotes your financial security and personal well-being. The annual salary range for this role is $105,000 to $115,000. Please note that the salary information provided is a general guideline. CATHEXIS considers various factors in its final offer, including location, qualifications, experience, and skills.  Benefits Performance Bonuses Medical Insurance Dental Insurance Vision Insurance 401(k) Plan (Traditional and ROTH) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off 11 Federal Holidays Parental Leave Commuter Benefits Short Term & Long Term Disability Training & Development Wellness Program Community Outreach Initiatives CATHEXIS is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact the RecruitingTeam@cathexiscorp.com. 

We are a well-established Commercial Real Estate Company with offices throughout Southern California. Our Executive Suite Division has an immediate part time opening for a Front Desk Receptionist Start date: Immediate The ideal candidate will: - Be proficient in Microsoft programs: Word, Excel, Outlook - Have great organizational and communication skills both verbal and written - Be energetic, self-motivated, a team player and a problem solver - Enjoy smiling, multi-tasking, being of service and thrive for excellence The position entails, but is not limited to: - Front desk duties, interaction with tenants, vendors, visitors - Maintenance of marketing systems and materials Must have a strong sense of initiative, be a natural implementer with a passion for the job. Schedule: Monday thru Friday (minimum 20 hours a week) - NO POSSIBILITY FOR REMOTE WORK Great potential for the right individual wanting to advance and growth within the company as well as within the Commercial Real Estate Industry. Please send resume only if you feel that you will be a substantial asset to our organization. We look for career oriented individuals to join our team and thrive for never ending improvement within a friendly and professional environment.